Chalkboard Fantasy Sports

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Chalkboard Fantasy Sports's key feedback

Withdrawal Issues

A significant number of users, approximately 20%, report difficulties withdrawing their funds, with some experiencing declined transactions or being unable to access their money after app updates.

I had $5 in my account that I couldn’t withdraw, and after the update, my $5 is gone!

Account Restrictions

Around 15% of users face account restrictions after depositing money, often without clear explanations, leading to frustration and loss of access to their funds.

I made a deposit, then my account was restricted, and I can't get my money back because I have to play through the deposit.

Customer Support Problems

Approximately 10% of users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues, which diminishes their overall experience with the app.

Terrible support, support is about as useless as the app.

Technical Glitches

About 12% of users encounter technical issues such as being logged out unexpectedly, losing bet slips, and facing unrecoverable promos, indicating the app needs further development.

The app will often log you out, delete your bet slips, and offer promos that are unrecoverable after dismissing the initial offer screen.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sleeper

Sleeper is highly praised for its user-friendly interface and engaging features, making it a favorite among fantasy sports enthusiasts. Users appreciate its quick updates and the ability to manage leagues efficiently, although some have noted occasional bugs and crashes.

#2 RUNNER UP

Chalkboard Fantasy Sports

Chalkboard Fantasy Sports receives mixed feedback, with users appreciating its potential for high payouts and quick withdrawals. However, some users report issues with customer support and app functionality, leading to frustration and comparisons to more reliable competitors.

#3 Straggler

Underdog Fantasy

Underdog Fantasy is well-regarded for its innovative approach to fantasy sports, particularly its best ball drafts. Users enjoy the app's ease of use and the variety of contests available, though some have experienced technical issues and delays in customer support.

Nuggets

Major Highlights of the Week

Account Restrictions

Users experience account restrictions after depositing funds, preventing them from accessing their money or placing bets, with no clear resolution from support.

I deposited money, but my account was restricted indefinitely, and support said I can't get my money back.

Withdrawal Issues

Users face difficulties withdrawing funds, with transactions often declined or requiring inconvenient methods like eChecks, causing frustration.

My withdrawals keep getting declined, and support says I have to use eChecks due to bank issues.

Promo Mismanagement

Promotional offers are not consistently honored, with users unable to access promised funds or bonuses, leading to dissatisfaction.

Verification Problems

The verification process is cumbersome, with users stuck on verification screens, unable to proceed or use the app effectively.

I'm stuck on the verification screen and can't scroll down or use the app without verifying.

False Advertising

The app advertises features like cashing out with one leg of a parlay missing, but users find these features don't work as promised.

The app didn't let me cash out when one leg of the parlay was missing, despite advertising this feature.

Technical Glitches

Frequent technical issues such as app crashes, logging out, and lost bet slips disrupt user experience and require urgent attention.

The app logs me out and deletes my bet slips when switching applications, making it unreliable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Restrictions

Users experience account restrictions after depositing funds, preventing them from accessing their money or placing bets, with no clear resolution from support.

Withdrawal Issues

Users face difficulties withdrawing funds, with transactions often declined or requiring inconvenient methods like eChecks, causing frustration.

Promo Mismanagement

Promotional offers are not consistently honored, with users unable to access promised funds or bonuses, leading to dissatisfaction.

Verification Problems

The verification process is cumbersome, with users stuck on verification screens, unable to proceed or use the app effectively.

False Advertising

The app advertises features like cashing out with one leg of a parlay missing, but users find these features don't work as promised.

Technical Glitches

Frequent technical issues such as app crashes, logging out, and lost bet slips disrupt user experience and require urgent attention.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is still very new and it demonstrates that perfectly. There are so many issues and improvements that need to be made. The app will often log you out, will delete your bet slips in between switching applications and will offer you promos that are unrecoverable after you dismiss the initial offer screen.

Max171815

Week of April 2nd, 2025

Deposited money and I can’t even make bets. When I go to place my bet it says something about error unknown location even though I proved my location. I put $20, can’t play the $20, so I contact support. Terrible support, support is about as useless as the app.

djdkcjs

Week of April 2nd, 2025

I had already written a bad review but this needs to be updated. These people are thieves. This app has caused me more headaches than I can count. They have taken my money. They have not allowed me to take lines and bump them right when you are taking a bet.

Bnasty760

Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Chalkboard Fantasy Sports

Top Insights This Week

Withdrawal Issues

Account Restrictions

Customer Support Problems

Technical Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts