Talabat

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Talabat's key feedback

Customer Service Issues

Many users report poor customer service, with complaints about unhelpful responses and unresolved issues. This is a significant pain point affecting user satisfaction.

Order Accuracy

Many users report poor customer service, with complaints about unhelpful responses and unresolved issues. This is a significant pain point affecting user satisfaction.

Refund Process

The app is reported to have frequent crashes and bugs, affecting the user experience negatively. Users find it frustrating to use the app due to these technical issues.

App Stability

Users are unhappy with pricing discrepancies and the refund process, often feeling overcharged and unable to get their money back easily.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Uber Eats

Uber Eats has a mix of positive and negative feedback. While some users appreciate the convenience and fast response times, others criticize the app for poor customer service and issues with refunds and order accuracy.

#2 RUNNER UP

Zomato

Zomato receives high praise for its user-friendly interface, fast delivery, and excellent customer service. Users appreciate the variety of restaurant options and the convenience of cash on delivery, making it a top choice for food delivery.

#3 Straggler

Deliveroo

Deliveroo is appreciated for its easy-to-use app and reasonable fees, but users have reported issues with customer service and delivery reliability. Despite some negative experiences, it remains a popular choice for many.

Nuggets

Major Highlights of the Week

Customer Service Access

Improve customer service accessibility by adding a direct contact option within the app. This will help users resolve issues more efficiently and enhance overall satisfaction.

Order Accuracy

Implement a more robust order verification system to ensure accuracy before delivery. This will reduce complaints about wrong or missing items and improve customer trust.

Refund Process

Streamline the refund process to make it quicker and more transparent. Providing timely refunds will increase customer confidence and reduce frustration.

App Stability

Address app stability issues by conducting thorough testing and updates. Ensuring a smooth user experience will prevent crashes and improve user retention.

Delivery Timeliness

Enhance delivery logistics to ensure orders arrive on time. Accurate time estimates and timely deliveries will improve customer satisfaction and loyalty.

Pricing Transparency

Ensure pricing transparency by clearly displaying all fees and charges before checkout. This will prevent customer dissatisfaction and build trust in the service.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Customer Service Access

Improve customer service accessibility by adding a direct contact option within the app. This will help users resolve issues more efficiently and enhance overall satisfaction.

Order Accuracy

Implement a more robust order verification system to ensure accuracy before delivery. This will reduce complaints about wrong or missing items and improve customer trust.

Refund Process

Streamline the refund process to make it quicker and more transparent. Providing timely refunds will increase customer confidence and reduce frustration.

App Stability

Address app stability issues by conducting thorough testing and updates. Ensuring a smooth user experience will prevent crashes and improve user retention.

Delivery Timeliness

Enhance delivery logistics to ensure orders arrive on time. Accurate time estimates and timely deliveries will improve customer satisfaction and loyalty.

Pricing Transparency

Ensure pricing transparency by clearly displaying all fees and charges before checkout. This will prevent customer dissatisfaction and build trust in the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's customer service is terrible. I often have to file complaints for almost every order because something is always wrong, and the responses feel like they're from bots. It's frustrating and there are better options out there.

App Store

I was double charged on an order and the app doesn't provide a proper way to lodge or follow up on complaints. Despite being promised a refund, I haven't received anything yet.

Google Play

The app frequently crashes, especially when trying to leave feedback or request new features. This has been a consistent issue and needs urgent fixing.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I was double charged on an order and the app doesn't provide a proper way to lodge or follow up on complaints. Despite being promised a refund, I haven't received anything yet.

Kelly Williams

Google Play

The app frequently crashes, especially when trying to leave feedback or request new features. This has been a consistent issue and needs urgent fixing.

Koray Okumus

Google Play

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User Experience Report

Talabat

Top Insights This Week

Customer Service Issues

Order Accuracy

Refund Process

App Stability

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts