Talkatone: WiFi Text & Calls

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Talkatone: WiFi Text & Calls's key feedback

Texting Failures

A significant number of users report issues with sending and receiving text messages, with texts often failing to send or being delayed. Approximately 30% of users seem to be affected by this problem, impacting their ability to communicate effectively.

I can't send or receive texts reliably, which is frustrating for staying in touch.

Account Access Issues

Users frequently experience problems with account access, including being locked out or having accounts disabled without clear reasons. This affects around 20% of users, causing significant inconvenience and frustration.

I was locked out of my account without explanation and can't get back in.

Customer Support Frustrations

Many users express dissatisfaction with the lack of responsive customer support, often receiving automated replies or no response at all. This issue affects about 25% of users, leaving them without solutions to their problems.

Customer support is unresponsive, and I can't get help with my issues.

Connectivity Problems

Users report frequent connectivity issues, including dropped calls and problems connecting to the app, which affects their ability to use the service reliably. Approximately 15% of users are impacted by these connectivity challenges.

The app often disconnects or fails to connect, making it unreliable for calls.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow

TextNow is praised for its reliability and usefulness, especially in areas with poor cell reception. Users appreciate the free calling and texting features, although some express frustration with ads and the risk of losing their number due to inactivity.

#2 RUNNER UP

Dingtone

Dingtone receives positive feedback for its ease of use and the ability to earn free credits, making it a cost-effective option for many users. However, some users report issues with call connectivity and the need to earn credits as a downside.

#3 Straggler

Talkatone: WiFi Text & Calls

Talkatone receives mixed feedback, with users appreciating its free calling and texting features but expressing frustration over frequent connectivity issues and poor customer support. Many users report problems with account access and message delivery, leading to dissatisfaction.

Nuggets

Major Highlights of the Week

Texting Failures

Text messages frequently fail to send, especially when multiple messages are sent in quick succession, causing significant communication disruptions. This issue is particularly problematic for users relying on the app for business or important personal communications.

Sending more than 3 or 4 texts in a row results in failed messages for the rest of the day.

Account Disabling

Accounts are being disabled without clear reasons, often after users have invested in the service for business purposes, leading to significant inconvenience and loss of trust. Users report being unable to access their accounts despite following all terms and conditions.

My account was disabled after setting up business communications, and support is unresponsive.

Customer Support Issues

The lack of responsive customer support, with only email contact available, leaves users frustrated and without timely resolutions to their issues. Automated responses and long wait times exacerbate user dissatisfaction.

There's no phone support, and emails go unanswered, leaving issues unresolved.

Connectivity Problems

Users experience frequent connectivity issues, with calls dropping and messages not going through, even when connected to WiFi or data. This unreliability undermines the app's core functionality.

Calls drop repeatedly, and messages fail to send despite a stable internet connection.

Subscription Discrepancies

Paid subscribers report not receiving the services they paid for, such as ad removal or unlimited texts, leading to frustration and a sense of being cheated. This issue affects user retention and satisfaction.

I paid for Talkatone Plus but didn't get unlimited texts as promised.

Blocking Feature Malfunction

The blocking feature is not functioning as expected, leaving users unable to manage unwanted communications effectively. Attempts to fix the issue through app updates or reinstallation have been unsuccessful.

The blocking feature doesn't work even after reinstalling and updating the app.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Texting Failures

Account Disabling

Customer Support Issues

Connectivity Problems

Users experience frequent connectivity issues, with calls dropping and messages not going through, even when connected to WiFi or data. This unreliability undermines the app's core functionality.

Subscription Discrepancies

Blocking Feature Malfunction

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Talkatone for years, but recently my account was disabled without explanation. Customer support is unresponsive, and I'm unable to use the service I paid for. Very frustrating experience.

Taliburt

Week of April 7th, 2025

I pay for the premium service, but the app is unreliable. Texts and calls often fail, making it impossible to stay in touch with my elderly father. It's a waste of money.

ForTheLoveOfGawd

Week of April 7th, 2025

The app crashes constantly, and I'm unable to access important messages for a court case. Despite reporting these issues, nothing has been fixed. Very disappointing.

Teachpic

Week of April 7th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I pay for the premium service, but the app is unreliable. Texts and calls often fail, making it impossible to stay in touch with my elderly father. It's a waste of money.

Kelly Williams

Google Play

The app crashes constantly, and I'm unable to access important messages for a court case. Despite reporting these issues, nothing has been fixed. Very disappointing.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Talkatone: WiFi Text & Calls

Top Insights This Week

Texting Failures

Account Access Issues

Customer Support Frustrations

Connectivity Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts