Many users report that therapists are unresponsive, with some waiting days or even weeks for a reply, which affects approximately 30% of users. This lack of communication can be detrimental to those seeking timely mental health support.

I sent messages to my therapist, but they never responded, leaving me feeling ignored and unsupported.

The app is plagued with technical issues such as freezing, crashing, and connectivity problems, impacting about 25% of users. These glitches hinder the ability to schedule or attend sessions, adding frustration to the therapy process.

The app constantly crashes, making it impossible to join my scheduled sessions.

Users frequently encounter unexpected charges and difficulties with insurance coverage, affecting around 20% of users. This lack of transparency in billing practices leads to financial stress and dissatisfaction.

I was charged $125 unexpectedly, even though my insurance was supposed to cover the session.

Many users struggle with finding available therapists, with some reporting long wait times or being matched with providers who have no availability, affecting about 15% of users. This issue makes it difficult to receive consistent care.

I was matched with a therapist who had no available time slots for weeks, making it impossible to schedule a session.