Many users express frustration with Tamara's customer support, citing slow response times and unhelpful automated replies. Approximately 20% of users report dissatisfaction with the support they receive, feeling that their issues remain unresolved.

Customer service is unresponsive and only provides automated replies, leaving my issues unresolved.

Users are upset about unexpected charges related to the Smart Membership, which they claim they did not sign up for or cannot cancel easily. Around 15% of users mention being charged monthly fees without clear consent or the ability to remove their payment details.

I was charged for a membership I didn't sign up for, and I can't cancel it or remove my card details.

Several users experience issues with payment processing, where payments are deducted but not reflected in the app, leading to confusion and stress. This affects about 10% of users, who find themselves unable to resolve these discrepancies through customer support.

My payment was deducted from my account, but the app still shows it as unpaid, and support is unhelpful.

Users report technical issues with the app, such as freezing, slow performance, and compatibility problems with certain devices. Approximately 5% of users are affected by these issues, which hinder their ability to use the app effectively.

The app keeps freezing and is not compatible with my device, making it difficult to use.