Taskrabbit

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Taskrabbit's key feedback

Account Deactivation

Users frequently report account deactivation without clear reasons, often after paying fees. This creates frustration and distrust.

Registration Fee Issues

Users frequently report account deactivation without clear reasons, often after paying fees. This creates frustration and distrust.

App Functionality

The app is plagued with technical issues, including login problems and app crashes, making it difficult for users to access services.

Customer Support

Users express dissatisfaction with customer support, citing unresponsiveness and lack of resolution for issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Thumbtack

Thumbtack is generally well-received for its wide range of service providers and ease of use. Users appreciate the ability to compare quotes and find professionals for various tasks, though some mention occasional issues with service quality and pricing transparency.

#2 RUNNER UP

Porch

Porch receives mixed reviews, with users appreciating the platform's concept of connecting homeowners with professionals for home improvement projects. However, some users report dissatisfaction with the quality of service providers and the platform's customer support.

#3 Straggler

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Nuggets

Major Highlights of the Week

Account Deactivation

Implement a clear and transparent policy for account deactivation, including a warning system and a detailed explanation for users. This will help build trust and reduce frustration among users.

Registration Fee Issues

Introduce a refund policy for registration fees if users are unable to access services. This will enhance user satisfaction and reduce negative feedback about the app being a scam.

App Functionality

Prioritize fixing app bugs and improving user interface to ensure smooth navigation and functionality. This will enhance user experience and reduce complaints about app usability.

Customer Support

Enhance customer support by providing timely and effective responses to user inquiries. Consider implementing a live chat feature to address user issues promptly.

Tasker Availability

Improve tasker availability by implementing a reliable scheduling system and penalizing last-minute cancellations. This will ensure users can rely on the service for their needs.

Fee Transparency

Clearly communicate all fees and charges upfront to users before booking a task. This will prevent unexpected costs and improve user trust in the platform.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Deactivation

Implement a clear and transparent policy for account deactivation, including a warning system and a detailed explanation for users. This will help build trust and reduce frustration among users.

Registration Fee Issues

Introduce a refund policy for registration fees if users are unable to access services. This will enhance user satisfaction and reduce negative feedback about the app being a scam.

App Functionality

Prioritize fixing app bugs and improving user interface to ensure smooth navigation and functionality. This will enhance user experience and reduce complaints about app usability.

Customer Support

Enhance customer support by providing timely and effective responses to user inquiries. Consider implementing a live chat feature to address user issues promptly.

Tasker Availability

Improve tasker availability by implementing a reliable scheduling system and penalizing last-minute cancellations. This will ensure users can rely on the service for their needs.

Fee Transparency

Clearly communicate all fees and charges upfront to users before booking a task. This will prevent unexpected costs and improve user trust in the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was on the app for over two years as a worker, and it was going very well until they banned me for no reason after logging one hour of work into expenses. They showed no mercy and banned me without explanation.

App Store

I paid the $25 registration fee and completed the background check, but my account was deactivated because my registration took more than 90 days, even though I paid the fee just five days prior. They asked me to pay again to open a new account, and their support is unresponsive.

Google Play

I tried to register, but the app doesn't let me, yet they charged me $25. Customer support hasn't given me a proper answer in three days and refuses to refund my money. I can't even start using the app, and I can't get my money back.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Taskrabbit

Top Insights This Week

Account Deactivation

Registration Fee Issues

App Functionality

Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts