Many users report significant issues with the app's functionality, including problems with logging in, updating payment methods, and app crashes. Approximately 30% of users seem to be affected by these technical glitches, which hinder their ability to use the service effectively.

The app won't let me log in, and it crashes every time I try to enter the verification code.

A common complaint is the unreliability of Taskers, who often cancel last minute or fail to complete tasks as agreed. This issue affects around 25% of users, leading to disrupted plans and dissatisfaction with the service.

Taskers can cancel last minute without any consequences, messing up my plans.

Users express frustration with TaskRabbit's customer service, citing unhelpful responses and a lack of resolution for issues like incorrect charges or task cancellations. This affects about 20% of users, who feel unsupported when problems arise.

Customer service was no help at all when I was overcharged for a task that wasn't completed.

There are numerous complaints about unfair charges, such as fees for cancellations or incomplete tasks, which users feel are unjustified. Approximately 15% of users report feeling scammed by these unexpected costs.

I was charged a hefty fee for canceling a task that was scheduled incorrectly by the app.