TeamReach – Your Team App

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of TeamReach – Your Team App's key feedback

Account Creation Issues

Some users experience difficulties creating accounts or joining groups, often encountering error messages. This issue affects approximately 5% of users, leading to frustration and missed opportunities for team participation.

I tried to create an account and join a group but kept getting error messages.

Notification Problems

Users report inconsistent or missing notifications, which are crucial for timely updates. This affects around 10% of users, causing them to miss important team communications.

My iPhone didn't receive notifications even though they were turned on.

Direct Messaging Glitches

There are issues with direct messaging, where users cannot send messages or mistakenly send them to the wrong recipients. This affects about 7% of users, leading to communication breakdowns.

I can't direct message our admin; it thinks I'm messaging everyone.

Content Deletion and Disappearance

Some users experience disappearing messages or content, which disrupts communication and planning. This issue affects approximately 6% of users, leading to confusion and repeated attempts to repost content.

All the messages and comments on our group wall have disappeared.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TeamReach – Your Team App

TeamReach receives mixed feedback. Users appreciate its intuitive design and functionality for organizing sports teams and groups, but some report glitches, disappearing messages, and issues with ads. The app's customer support is praised for responsiveness, yet some users experience persistent technical problems.

#2 RUNNER UP

GroupMe

GroupMe is generally well-received for its ease of use and effectiveness in group communication. Users appreciate its ability to keep conversations organized and the convenience of not receiving constant notifications. However, some users report issues with message notifications and difficulties in deleting old chats.

#3 Straggler

Band

Band is praised for its comprehensive features and utility in organizing group activities, especially for sports teams and clubs. Users appreciate its functionality and the ability to manage events and communications effectively. However, some find the interface confusing and report issues with notifications and app performance.

Nuggets

Major Highlights of the Week

Profile Editing

Newcomers struggle to edit their profiles, particularly adding profile pictures, due to unclear instructions or missing features.

I can't figure out how newcomers can later add their face to their profiles.

iPad Optimization

The app lacks a dedicated iPad version, resulting in a suboptimal user experience as the current app is merely a scaled-up phone version.

The phone app is ok, but on the iPad, it is just a larger version.

Direct Message Deletion

Users are unable to delete direct messages, causing issues when messages are sent by mistake.

There’s no way to delete direct messages if you send something by mistake.

Notification Granularity

Users desire more granular notification settings to avoid excessive alerts, especially when only specific updates are needed.

I get notified WAY too much and the messages just say 'New Update' - it doesn't say what the update actually is.

Group Management

Users face difficulties in removing old team groups, leading to a cluttered user interface without a clear 'delete' or 'remove group' option.

I would really like to unclutter the UI and get rid of old groups that I’ve already closed but there doesn’t seem to be a 'delete' or 'remove group' option.

Account Creation Errors

Some users encounter persistent errors when trying to create accounts or join groups, hindering their ability to use the app effectively.

Downloaded and tried to create an account a few days in a row and just kept getting an error message.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Profile Editing

Newcomers struggle to edit their profiles, particularly adding profile pictures, due to unclear instructions or missing features.

iPad Optimization

The app lacks a dedicated iPad version, resulting in a suboptimal user experience as the current app is merely a scaled-up phone version.

Direct Message Deletion

Users are unable to delete direct messages, causing issues when messages are sent by mistake.

Notification Granularity

Users desire more granular notification settings to avoid excessive alerts, especially when only specific updates are needed.

Group Management

Users face difficulties in removing old team groups, leading to a cluttered user interface without a clear 'delete' or 'remove group' option.

Account Creation Errors

Some users encounter persistent errors when trying to create accounts or join groups, hindering their ability to use the app effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is invaluable for organizing my pickleball groups, but I can't figure out how newcomers can edit their profiles to add a photo. A+ rating!

Schooner M.

Week of April 2nd, 2025

The app is great for coordinating with my team, but I wish there was a way to delete old team groups to declutter the UI.

Jaidbdhsod

Week of April 2nd, 2025

I love the app for organizing our pickleball group, but the delete button is too easy to accidentally press, risking deletion of members or events.

KSwiss987

Week of April 2nd, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is invaluable for organizing my pickleball groups, but I can't figure out how newcomers can edit their profiles to add a photo. A+ rating!

Candice Wu

App Store

The app is great for coordinating with my team, but I wish there was a way to delete old team groups to declutter the UI.

Kelly Williams

Google Play

I love the app for organizing our pickleball group, but the delete button is too easy to accidentally press, risking deletion of members or events.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

TeamReach – Your Team App

Top Insights This Week

Account Creation Issues

Notification Problems

Direct Messaging Glitches

Content Deletion and Disappearance

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts