Microsoft Teams

User Experience Report

Week of February 12th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Microsoft Teams's key feedback

Frequent Crashes

Users report the app frequently crashes, making it unusable. This issue is prevalent across various devices and operating systems.

Audio Issues

Users report the app frequently crashes, making it unusable. This issue is prevalent across various devices and operating systems.

Text Size Control

There are persistent audio issues, such as excessively loud volume and Bluetooth connectivity problems, which have been ongoing for years.

CarPlay Crashes

Messages often fail to send or sync across devices, causing significant communication disruptions. This issue is particularly problematic for users relying on the app for work.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Slack

Slack is well-regarded for its communication features and efficiency, with many users finding it superior to other platforms. Nonetheless, some users express frustration with recent updates and the app's performance on mobile devices.

#2 RUNNER UP

Zoom

Zoom receives high praise for its reliability and quality, with users appreciating its ease of use for both personal and professional meetings. However, some users report issues with updates and account management.

#3 Straggler

Google Meet

Google Meet is appreciated for its good quality and ease of use, especially for international communication. However, some users experience technical issues and find the app's updates disruptive during meetings.

Nuggets

Major Highlights of the Week

Laggy Performance

Users report significant lag and crashes, even on high-speed internet. Prioritize performance optimization to ensure smooth operation across all devices.

Audio Issues

Excessively loud audio on iOS devices is causing discomfort. Implement a volume control feature to allow users to adjust audio levels to their preference.

Text Size Control

Recent updates have altered text sizes without user control. Reinstate text size customization to align with user preferences and system settings.

CarPlay Crashes

Teams crashes on Apple CarPlay, disrupting calls. Investigate compatibility issues and release a patch to stabilize the app on CarPlay systems.

Users face repeated login errors and account lockouts. Enhance authentication processes and provide clear error messages to improve user experience.

Notification Sync

Notifications are not syncing properly across devices. Improve synchronization to ensure users receive timely updates on all platforms.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Laggy Performance

Users report significant lag and crashes, even on high-speed internet. Prioritize performance optimization to ensure smooth operation across all devices.

Audio Issues

Excessively loud audio on iOS devices is causing discomfort. Implement a volume control feature to allow users to adjust audio levels to their preference.

Text Size Control

Recent updates have altered text sizes without user control. Reinstate text size customization to align with user preferences and system settings.

CarPlay Crashes

Teams crashes on Apple CarPlay, disrupting calls. Investigate compatibility issues and release a patch to stabilize the app on CarPlay systems.

Users face repeated login errors and account lockouts. Enhance authentication processes and provide clear error messages to improve user experience.

Notification Sync

Notifications are not syncing properly across devices. Improve synchronization to ensure users receive timely updates on all platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes consistently on my iPhone 11 Pro, making it unusable for work. This issue has been ongoing for months without resolution.

App Store

The latest update changed the text size in all chats, ignoring my iOS settings. It's frustrating that I can't adjust it back to my preferred size.

Google Play

Teams on mobile is uncooperative, often ruining edits and automatically saving mistakes. It's frustrating to use for any serious work.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes consistently on my iPhone 11 Pro, making it unusable for work. This issue has been ongoing for months without resolution.

Candice Wu

App Store

The latest update changed the text size in all chats, ignoring my iOS settings. It's frustrating that I can't adjust it back to my preferred size.

Kelly Williams

Google Play

Teams on mobile is uncooperative, often ruining edits and automatically saving mistakes. It's frustrating to use for any serious work.

Koray Okumus

Google Play

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User Experience Report

Microsoft Teams

Top Insights This Week

Frequent Crashes

Audio Issues

Text Size Control

CarPlay Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts