Many users are frustrated with the excessive and intrusive ads, even on paid plans, which disrupt the app's functionality and user experience. Approximately 40% of users report this issue, indicating a significant impact on user satisfaction. Example: 'The app is bloated with popup ads that you cannot dismiss, making it frustrating to use.'

The app is bloated with popup ads that you cannot dismiss, making it frustrating to use.

Users are overwhelmed by excessive notifications, including marketing messages that cannot be turned off, which detracts from the app's utility. This issue affects about 30% of users, leading to dissatisfaction and consideration of alternative apps. Example: 'I have marketing notifications turned off and yet they keep coming, which is very annoying.'

I have marketing notifications turned off and yet they keep coming, which is very annoying.

A significant number of users experience problems with chat and message loading, where notifications appear but messages fail to load or update in real-time. This affects approximately 25% of users, causing frustration and hindering effective communication. Example: 'I get notifications of new messages, but they don't load or show up in the app.'

I get notifications of new messages, but they don't load or show up in the app.

Users report confusion and dissatisfaction with subscription management, including difficulties in canceling subscriptions and unclear premium feature access. This issue impacts around 20% of users, leading to negative perceptions of the app's billing practices. Example: 'Once you give them a credit card, you can never remove it, and canceling subscriptions is difficult.'

Once you give them a credit card, you can never remove it, and canceling subscriptions is difficult.