Temu
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users express frustration with Temu's promotional tactics, which often promise free items or significant discounts that are not delivered as advertised. Approximately 15% of users report feeling deceived by these offers, leading to a lack of trust in the platform. 'I was supposed to receive 4 free gifts but only got what I paid for, so now I don't trust that I will ever get any free gifts.'
2
A significant number of users are dissatisfied with the delivery times, which often exceed expectations and lead to frustration. Around 10% of users mention waiting weeks or even months for their orders, impacting their overall shopping experience. 'It's been over a month and I still haven't received my item yet.'
3
Users frequently complain about the excessive pop-ups and promotional games within the app, which disrupt the shopping experience. Approximately 8% of users find these features overwhelming and a deterrent to using the app. 'Too many pop-ups, but I am enjoying it greatly.'
4
Several users report difficulties in resolving issues with customer service, particularly regarding refunds and order problems. About 7% of users feel that customer service is unhelpful or slow to respond, leading to unresolved issues. 'Customer service is a joke. Waste days of your time just trying to get help.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
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#3 Straggler
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