Temu

User Experience Report

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Temu's key feedback

Misleading Promotions

Users are frustrated with misleading promotions and the difficulty in obtaining promised free items. This leads to a perception of the app as a scam.

Refund Issues

Users are frustrated with misleading promotions and the difficulty in obtaining promised free items. This leads to a perception of the app as a scam.

Delivery Problems

There are frequent complaints about delayed deliveries and incorrect delivery locations, which negatively impact the user experience.

App Installation Concerns

Users find the app intrusive due to excessive ads and notifications, which diminishes the overall user experience.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wish

Wish receives mixed feedback, with users appreciating the low prices and variety but often criticizing the long shipping times and poor customer service. Many users report issues with product quality and difficulty in obtaining refunds.

#2 RUNNER UP

AliExpress

AliExpress is praised for its vast selection and competitive prices, with many users satisfied with the quality and delivery times. However, some users report issues with customer service and occasional delays in shipping.

#3 Straggler

Joom

Joom has a mix of positive and negative reviews, with users liking the free shipping and low prices but often complaining about long delivery times and poor customer service. Some users report issues with product quality and difficulty in obtaining refunds.

Nuggets

Major Highlights of the Week

Misleading Ads

Users are frustrated with misleading ads promising free items that require difficult conditions to fulfill. Simplify the process for obtaining free items or adjust marketing to set realistic expectations.

Refund Issues

Some users report difficulties in obtaining refunds. Streamline the refund process and ensure customer service is responsive to refund requests to improve user trust.

Delivery Problems

Users have experienced issues with delayed or incorrect deliveries. Enhance the delivery tracking system and partner with reliable couriers to ensure timely and accurate deliveries.

App Installation Concerns

There are complaints about the app installing itself without user consent. Investigate and resolve any unauthorized installation issues to maintain user trust and app integrity.

Customer Service Praise

Many users appreciate the customer service and easy return process. Continue to prioritize customer service excellence and consider highlighting this in marketing efforts.

Free Gift Frustrations

Users are frustrated with the difficulty of obtaining promised free gifts. Reevaluate the free gift system to make it more achievable or transparent to enhance user satisfaction.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Misleading Ads

Refund Issues

Some users report difficulties in obtaining refunds. Streamline the refund process and ensure customer service is responsive to refund requests to improve user trust.

Delivery Problems

Users have experienced issues with delayed or incorrect deliveries. Enhance the delivery tracking system and partner with reliable couriers to ensure timely and accurate deliveries.

App Installation Concerns

There are complaints about the app installing itself without user consent. Investigate and resolve any unauthorized installation issues to maintain user trust and app integrity.

Customer Service Praise

Many users appreciate the customer service and easy return process. Continue to prioritize customer service excellence and consider highlighting this in marketing efforts.

Free Gift Frustrations

Users are frustrated with the difficulty of obtaining promised free gifts. Reevaluate the free gift system to make it more achievable or transparent to enhance user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I wanted a refund and I’ve asked over and over and over and I haven’t gotten it back.

App Store

Even though I have facial recognition on this app it still uses a stupid outdated picture game to verify who I am. You need to use a sms to the registered cell number as a secondary verifier. Facial recognition is good enough.

Google Play

I ordered like 12 things and it was shown nice in the pictures but in reality when they came everything was small and broken. The items don’t even work and I spent like $100 but the stuff and the free stuff wasn’t even worth it!

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

I wanted a refund and I’ve asked over and over and over and I haven’t gotten it back.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Temu

Top Insights This Week

Misleading Promotions

Refund Issues

Delivery Problems

App Installation Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts