ten ten

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of ten ten's key feedback

Group Call Feature

Many users express a desire for a group call feature, which would allow them to communicate with multiple friends simultaneously. Approximately 30% of users mention this as a missing feature that would enhance their experience.

I love the app, but it would be much better if we could use it with a group.

Connection Issues

Some users report experiencing connection problems despite having a strong internet connection, which affects their ability to use the app effectively. This issue seems to affect around 10% of users.

The app is great, but I have issues with connection even though my internet is good.

Limited Social Interaction

A few users expected the app to facilitate meeting new people, similar to other social apps, but were disappointed to find it only connects existing friends. This affects about 5% of users.

I thought I could meet new people, but it's only for adding people you already know.

Age Limit Confusion

There is confusion regarding the app's age limit, with some users noting a discrepancy between the stated age requirement and the actual one. This issue is mentioned by about 2% of users.

It says 4 years old and up, but the actual age limit is 13.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

ten ten

Ten ten receives high praise for its instant voice messaging feature, allowing users to communicate effortlessly with friends. Users appreciate the app's fun and engaging nature, though many express a desire for group call functionality to enhance the experience.

#2 RUNNER UP

Discord

Discord is well-regarded for its robust communication features, particularly for gaming communities. However, recent updates have introduced UI changes and bugs that frustrate users, leading to mixed reviews despite its popularity.

#3 Straggler

Clubhouse

Clubhouse is appreciated for its unique audio-based social networking, but users frequently report issues with account creation and connectivity. While some enjoy the platform's potential for engaging discussions, others are deterred by technical difficulties.

Nuggets

Major Highlights of the Week

Group Call Feature

Users desire a group call feature to communicate with multiple friends simultaneously, enhancing the app's social experience. This addition is seen as a critical improvement to increase engagement and user satisfaction.

I love the app but wish we could talk in groups.

Connection Issues

Despite having strong internet connections, some users experience connectivity problems, which disrupts the app's core functionality. This issue undermines the app's reliability and user trust.

Great app idea, but connection issues persist even with good internet.

Misleading Expectations

Some users expect the app to facilitate meeting new people, similar to other social apps, leading to disappointment when it only connects existing friends. This mismatch in expectations could affect user retention.

I thought I could meet new people, but it's only for friends I already know.

Age Limit Confusion

The app's age limit is unclear, with some users noting a discrepancy between the stated age requirement and the actual policy. This confusion could lead to compliance issues and user dissatisfaction.

It says 4 years old and up, but the actual limit is 13.

Platform Availability

The app is not available on all platforms, such as Nokia phones, limiting its accessibility and potential user base. Expanding platform compatibility could increase adoption rates.

My friend with a Nokia phone can't get this app, which is disappointing.

Loudspeaker Concerns

The app's default loudspeaker setting can be intrusive in public or quiet settings, causing potential privacy and usability issues. Users suggest a need for more control over audio output settings.

It's always on loudspeaker, which is problematic in crowded places.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Group Call Feature

Connection Issues

Despite having strong internet connections, some users experience connectivity problems, which disrupts the app's core functionality. This issue undermines the app's reliability and user trust.

Misleading Expectations

Age Limit Confusion

The app's age limit is unclear, with some users noting a discrepancy between the stated age requirement and the actual policy. This confusion could lead to compliance issues and user dissatisfaction.

Platform Availability

The app is not available on all platforms, such as Nokia phones, limiting its accessibility and potential user base. Expanding platform compatibility could increase adoption rates.

Loudspeaker Concerns

The app's default loudspeaker setting can be intrusive in public or quiet settings, causing potential privacy and usability issues. Users suggest a need for more control over audio output settings.

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User Experience Report

ten ten

Top Insights This Week

Group Call Feature

Connection Issues

Limited Social Interaction

Age Limit Confusion

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Major Highlights of the Week

Major Highlights of the Week

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts