Text Me - Phone Call + Texting

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Text Me - Phone Call + Texting

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Text Me - Phone Call + Texting's key feedback

1

Subscription Issues

Many users report being charged for subscriptions without receiving the promised features, affecting approximately 20% of users. This issue is compounded by a lack of effective customer support to resolve these billing problems.

2

Call Connectivity Problems

A significant number of users experience frequent dropped calls or call failures, impacting around 15% of users. This issue persists despite attempts to troubleshoot by reinstalling the app or updating devices.

3

Ad Intrusiveness

Users are frustrated by the excessive and intrusive ads that disrupt app functionality, affecting about 10% of users. Ads often interfere with basic operations like typing messages, leading to a poor user experience.

4

Spam and Privacy Concerns

Some users report receiving numerous spam calls and messages shortly after using the app, raising privacy concerns for approximately 5% of users. This issue suggests a potential lack of privacy protection within the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Voice
Google Voice is highly praised for its reliability and versatility, offering a seamless experience for users who need a secondary number. Users appreciate its call quality and the ability to manage calls and texts across devices, although some have noted issues with spam calls and occasional technical glitches.

#2 RUNNER UP

WhatsApp
WhatsApp is lauded for its ease of use, fast messaging, and robust features like voice and video calls. Users appreciate the app's security with end-to-end encryption, though some have experienced issues with account bans and updates causing functionality problems.

#3 Straggler

Text Me - Phone Call + Texting
Text Me receives mixed feedback, with users appreciating its free texting and calling features. However, many users report issues with call reliability, excessive ads, and poor customer support, leading to frustration and dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Voice
#1 Users Choice
Google Voice is highly praised for its reliability and versatility, offering a seamless experience for users who need a secondary number. Users appreciate its call quality and the ability to manage calls and texts across devices, although some have noted issues with spam calls and occasional technical glitches.
WhatsApp
#2 Runner-up
WhatsApp is lauded for its ease of use, fast messaging, and robust features like voice and video calls. Users appreciate the app's security with end-to-end encryption, though some have experienced issues with account bans and updates causing functionality problems.
Text Me - Phone Call + Texting
#3 Straggler
Text Me receives mixed feedback, with users appreciating its free texting and calling features. However, many users report issues with call reliability, excessive ads, and poor customer support, leading to frustration and dissatisfaction.

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Nuggets

Major Highlights of the Week

Activation Code Issues
Users are unable to receive activation codes even after purchasing a subscription, with no customer support available to resolve the issue. This results in a frustrating user experience and potential loss of trust in the app's reliability.
Subscription Discrepancies
There are inconsistencies between the app's subscription status and the App Store, leading to users being charged without receiving the expected premium features. This misalignment causes confusion and dissatisfaction among paying customers.
I purchased a subscription, but the app still shows a free trial and I'm getting ads.
Spam and Harassment Calls
Users experience a high volume of spam and harassment calls shortly after using the app, which raises concerns about privacy and security. This issue undermines the app's promise of protecting user privacy.
After downloading the app, I started receiving non-stop harassment calls from different numbers.
Ad Interference
Invasive ads disrupt the user experience by obstructing essential app functions, such as typing messages, leading to user frustration and potential app abandonment. This aggressive ad placement detracts from the app's usability.
I can't type a message because the app keeps force-closing the text field to show ads.
Call and Text Failures
Frequent call drops and text failures, especially with certain carriers, hinder the app's core functionality, causing users to question its reliability. This technical issue affects user satisfaction and retention.
Every call I make drops after a few minutes, making the app unreliable.
Customer Support Gaps
Lack of effective customer support leaves users without assistance for resolving issues, such as payment problems and technical difficulties. This absence of support diminishes user confidence and satisfaction.
Support just refers me to the FAQ, which is no help at all.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Activation Code Issues
Users are unable to receive activation codes even after purchasing a subscription, with no customer support available to resolve the issue. This results in a frustrating user experience and potential loss of trust in the app's reliability.
Subscription Discrepancies
There are inconsistencies between the app's subscription status and the App Store, leading to users being charged without receiving the expected premium features. This misalignment causes confusion and dissatisfaction among paying customers.
Spam and Harassment Calls
Users experience a high volume of spam and harassment calls shortly after using the app, which raises concerns about privacy and security. This issue undermines the app's promise of protecting user privacy.
Ad Interference
Invasive ads disrupt the user experience by obstructing essential app functions, such as typing messages, leading to user frustration and potential app abandonment. This aggressive ad placement detracts from the app's usability.
Call and Text Failures
Frequent call drops and text failures, especially with certain carriers, hinder the app's core functionality, causing users to question its reliability. This technical issue affects user satisfaction and retention.
Customer Support Gaps
Lack of effective customer support leaves users without assistance for resolving issues, such as payment problems and technical difficulties. This absence of support diminishes user confidence and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I received an activation code on TextMe, was told to click on a link to buy a subscription, and that I would be given my activation code. I paid for a subscription but could still not receive the code. There is no customer support available to rectify the issue.
drediv
Week of April 7th, 2025
I purchased a monthly subscription in the App Store, which shows up in my App Store's subscription list. The app itself still shows Free Trial changing to weekly in 7 days, and I'm getting ads. 'Restore in app purchases' button does nothing. Support just refers me to the FAQ, which is no help at all.
Goodyfdr23
Week of April 7th, 2025
I can receive calls and texts from people with AT&T, however, they cannot receive my text responses back for whatever reason. I have tested this with multiple friends with other providers to determine that as the one commonality across those not receiving my replies. Just started happening a couple weeks ago and unsure of how to contact the app developer to get it resolved.
Bwalt18
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I received an activation code on TextMe, was told to click on a link to buy a subscription, and that I would be given my activation code. I paid for a subscription but could still not receive the code. There is no customer support available to rectify the issue.
Candice Wu
App Store
I purchased a monthly subscription in the App Store, which shows up in my App Store's subscription list. The app itself still shows Free Trial changing to weekly in 7 days, and I'm getting ads. 'Restore in app purchases' button does nothing. Support just refers me to the FAQ, which is no help at all.
Kelly Williams
Google Play
I can receive calls and texts from people with AT&T, however, they cannot receive my text responses back for whatever reason. I have tested this with multiple friends with other providers to determine that as the one commonality across those not receiving my replies. Just started happening a couple weeks ago and unsure of how to contact the app developer to get it resolved.
Koray Okumus
Google Play

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