textPlus: Text Message + Call

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of textPlus: Text Message + Call's key feedback

Number Assignment Issues

A significant number of users, approximately 20%, report issues with obtaining a new phone number after payment or during the setup process, leading to frustration and accusations of the app being a scam.

I paid for a number but never received it, which feels like a scam.

Message Delivery Failures

Around 15% of users experience problems with message delivery, where messages appear sent but are not received by the intended recipients, causing communication breakdowns.

My messages show as sent but the other party never receives them.

Account Suspension Problems

Approximately 10% of users report unexpected account suspensions without clear reasons, resulting in loss of access and data, and causing significant inconvenience.

My account was suspended without reason, and I lost all my contacts.

Payment and Subscription Issues

About 12% of users face challenges with payments and subscriptions, including being charged without receiving the promised services or encountering difficulties in managing subscriptions.

I bought credits but never received them, and my subscription doesn't work as promised.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

TextNow

TextNow is praised for its affordability and reliability, especially for users who need a secondary phone number. However, some users report issues with call quality and receiving verification codes.

#2 RUNNER UP

Talkatone

Talkatone receives positive feedback for its free calling and texting services over WiFi, with users appreciating its reliability. Some users, however, experience issues with call quality and app connectivity.

#3 Straggler

textPlus: Text Message + Call

textPlus offers free texting and calling services, but users frequently complain about technical issues such as message delivery failures and account suspensions. The app's heavy ad presence and subscription issues also draw criticism.

Nuggets

Major Highlights of the Week

Number Assignment Issues

Users face difficulties obtaining a new phone number, with the app frequently failing to assign one even after multiple attempts across different area codes.

I tried all 50 states and DC, yet none were available for a free number.

Message Delivery Failures

Messages often fail to deliver to recipients, causing significant communication disruptions and rendering the app unreliable for consistent messaging.

My messages show as delivered, but the other party doesn't receive them.

Account Suspension Problems

Accounts are being suspended without clear reasons, leading to loss of access and contacts, and causing frustration among users who have paid for services.

My account was suspended for no reason, and I lost all my contacts.

Payment and Credit Issues

Users report being charged for services or credits that are not delivered, raising concerns about the app's billing practices and perceived as a scam.

I paid for credits multiple times but never received them.

Subscription and Ad Problems

Despite purchasing premium packages, users continue to experience ads, indicating a failure in the app's subscription management system.

I bought the premium package but still suffer from ads.

The app lacks a straightforward logout option, forcing users to delete and reinstall the app to switch accounts, which is cumbersome and inefficient.

Users should be able to log out without deleting and reinstalling the app.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Number Assignment Issues

Users face difficulties obtaining a new phone number, with the app frequently failing to assign one even after multiple attempts across different area codes.

Message Delivery Failures

Messages often fail to deliver to recipients, causing significant communication disruptions and rendering the app unreliable for consistent messaging.

Account Suspension Problems

Accounts are being suspended without clear reasons, leading to loss of access and contacts, and causing frustration among users who have paid for services.

Payment and Credit Issues

Users report being charged for services or credits that are not delivered, raising concerns about the app's billing practices and perceived as a scam.

Subscription and Ad Problems

Despite purchasing premium packages, users continue to experience ads, indicating a failure in the app's subscription management system.

The app lacks a straightforward logout option, forcing users to delete and reinstall the app to switch accounts, which is cumbersome and inefficient.

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User Experience Report

textPlus: Text Message + Call

Top Insights This Week

Number Assignment Issues

Message Delivery Failures

Account Suspension Problems

Payment and Subscription Issues

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Major Highlights of the Week

Major Highlights of the Week

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts