textPlus: Text Message + Call

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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textPlus: Text Message + Call

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of textPlus: Text Message + Call's key feedback

1

Message Delivery Issues

A significant number of users, approximately 30%, report that their messages show as sent but are not actually delivered to the recipient. This issue persists even after attempts to troubleshoot, causing frustration and communication breakdowns.

My messages are not delivering but I'm receiving messages; it shows delivered from my end but the other party doesn't get them.

2

Subscription and Payment Problems

Around 25% of users experience issues with subscriptions and payments, including being charged without receiving the promised services or having difficulties with payment processing. This leads to dissatisfaction and a perception of the app as unreliable.

I bought the premium package and still haven’t got it; I still suffer from ads despite paying $7.

3

Account and Number Access

Approximately 20% of users face challenges in accessing their accounts or obtaining a free number, often being prompted to pay despite the app's promise of free services. This creates a barrier to entry and diminishes user trust.

I literally can’t get a number on this app; it just says oops unavailable and the only option is to pay.

4

App Performance and Usability

About 15% of users report issues with app performance, such as the need to restart the app to open pictures or having to delete and reinstall the app to log in. These usability problems hinder the overall user experience.

I click on pictures sometimes and they don't open until I restart the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

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#2 RUNNER UP

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#3 Straggler

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Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Analyzing reviews data...
#1 Users Choice
Analyzing reviews data...
Analyzing reviews data...
#2 Runner-up
Analyzing reviews data...
Analyzing reviews data...
#3 Straggler
Analyzing reviews data...

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Nuggets

Major Highlights of the Week

Picture Loading Issue
Pictures fail to open until the app is restarted, indicating a potential bug in the image loading process.
Sometimes pictures don't open until I restart the app.
Premium Access Failure
Users who purchase premium packages still experience ads, suggesting a failure in the premium feature activation.
I bought the premium package but still see ads.
Message Delivery Failure
Messages show as sent but are not received by recipients, indicating a critical issue with the message delivery system.
My messages show as sent but the other party doesn't receive them.
Account Suspension
Accounts are being suspended shortly after subscription purchase, causing user dissatisfaction and trust issues.
My account was suspended the day after I started my subscription.
Number Acquisition Problem
Users are unable to acquire a free number, with the app prompting them to pay, contradicting the free number offering.
I can't get a free number; it just says unavailable and asks for payment.
Login and Logout Issues
Users must delete and reinstall the app to switch accounts, highlighting a lack of a basic logout feature.
I have to delete and reinstall the app just to sign into another account.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Picture Loading Issue
Pictures fail to open until the app is restarted, indicating a potential bug in the image loading process.
Premium Access Failure
Users who purchase premium packages still experience ads, suggesting a failure in the premium feature activation.
Message Delivery Failure
Messages show as sent but are not received by recipients, indicating a critical issue with the message delivery system.
Account Suspension
Accounts are being suspended shortly after subscription purchase, causing user dissatisfaction and trust issues.
Number Acquisition Problem
Users are unable to acquire a free number, with the app prompting them to pay, contradicting the free number offering.
Login and Logout Issues
Users must delete and reinstall the app to switch accounts, highlighting a lack of a basic logout feature.

Quotes of the week

Hear from some of the most impactful users to drive changes

I purchased one number and started my subscription for a month and just next day my account is suspended now. I don’t recommend it.
Lynn1212Yova
Week of April 1st, 2025
My messages are not delivering but I'm receiving messages. It shows delivered from my end but the other party doesn't get to receive my messages. You guys need to work on this problem as soon as possible!
Clint456
Week of April 1st, 2025
I subscribed for my monthly payment a bit late and number stopped working for no reason and I was charged for it!
_.dannyboi273
Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I purchased one number and started my subscription for a month and just next day my account is suspended now. I don’t recommend it.
Candice Wu
App Store
My messages are not delivering but I'm receiving messages. It shows delivered from my end but the other party doesn't get to receive my messages. You guys need to work on this problem as soon as possible!
Kelly Williams
Google Play
I subscribed for my monthly payment a bit late and number stopped working for no reason and I was charged for it!
Koray Okumus
Google Play

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