Tezza: Aesthetic Photo Editor

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Tezza: Aesthetic Photo Editor's key feedback

Paywall Frustration

A significant number of users, approximately 30%, are frustrated with the app's features being locked behind a paywall, making the free version feel inadequate. This has led to dissatisfaction and app deletions.

Almost every filter is locked behind a premium paywall, making the app unusable for most users.

App Crashes

Around 25% of users report frequent app crashes, which disrupt their editing process and lead to lost progress, causing significant frustration among paying subscribers.

The app crashes every time I try to save a photo, making it unusable.

Subscription Issues

Approximately 20% of users have experienced issues with unwanted charges or difficulty managing subscriptions, leading to dissatisfaction and requests for refunds.

I was charged $39.99 for a subscription I did not want and barely use the app.

Complexity and Usability

About 15% of users find the app's interface and features overly complicated, making it difficult to use and leading to confusion and dissatisfaction.

The app has become so complicated that I don't even know what to do anymore.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Snapseed

Snapseed is highly praised for its comprehensive editing tools and user-friendly interface, making it a favorite among users for quick and effective photo edits. However, some users have expressed frustration with recent updates that have affected functionality, such as issues with saving edited photos and accessing certain features.

#2 RUNNER UP

VSCO

VSCO is appreciated for its high-quality filters and community-focused platform, which allows users to express themselves creatively. Despite this, many users are dissatisfied with the increasing number of features locked behind a paywall, which has led to frustration and a sense of lost value for long-time users.

#3 Straggler

Tezza: Aesthetic Photo Editor

Tezza receives mixed feedback; users love its unique presets and aesthetic-focused tools, but many are frustrated by frequent crashes and the high cost of subscriptions. The app's requirement for a professional account to access certain features has also been a point of contention among users.

Nuggets

Major Highlights of the Week

Subscription Confusion

Users are being charged for subscriptions they did not intend to purchase, often due to unclear trial cancellation processes. This has led to unexpected charges and dissatisfaction with the app's billing practices.

I thought I was getting a free trial but was charged $39.99 without my knowledge.

App Crashes

Frequent app crashes are disrupting the user experience, particularly during photo saving and editing processes. This instability is causing frustration among users who expect a reliable service.

The app crashes every time I try to save a single photo.

Feature Paywall

The majority of filters and features are locked behind a paywall, limiting the app's usability for non-paying users. This has led to disappointment as users feel the free version offers minimal functionality.

Almost every filter was locked behind a premium paywall, making the app unusable.

Privacy Concerns

Recent updates require users to grant full access to their photo libraries, raising privacy concerns. Users are uncomfortable with this level of access and are discontinuing their subscriptions as a result.

Tezza now needs full access to my photo library to save photos, which I find invasive.

Account Type Requirement

The app requires users to have a business or creator account to access certain features, which is inconvenient for personal users. This requirement is seen as unnecessary and limits the app's appeal.

I shouldn't have to change from a personal to professional account just to connect IG.

Slow Performance

The app's slow performance and lag, especially during editing, are negatively impacting user satisfaction. Users expect a smoother experience, particularly when they are paying for the service.

I love Tezza but HATE how slow it is, especially since I pay for it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

App Crashes

Frequent app crashes are disrupting the user experience, particularly during photo saving and editing processes. This instability is causing frustration among users who expect a reliable service.

Feature Paywall

Privacy Concerns

Account Type Requirement

The app requires users to have a business or creator account to access certain features, which is inconvenient for personal users. This requirement is seen as unnecessary and limits the app's appeal.

Slow Performance

The app's slow performance and lag, especially during editing, are negatively impacting user satisfaction. Users expect a smoother experience, particularly when they are paying for the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love this app so much, the filters are incredible, but I've been reporting for weeks that the dust effect is not working and they haven't responded.

Ankabsus

Week of April 9th, 2025

I love this photo editing app SO much but I am getting really frustrated because I’ll be nearing the end of editing and the app will just crash and I’ll lose all my progress.

ella.feigal

Week of April 9th, 2025

I’ve been using this app for several years and it is definitely my go-to. There are so many features that you can’t find on every editing app. The subscription is seriously worth it.

RubyNSalmon

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love this app so much, the filters are incredible, but I've been reporting for weeks that the dust effect is not working and they haven't responded.

Candice Wu

App Store

I love this photo editing app SO much but I am getting really frustrated because I’ll be nearing the end of editing and the app will just crash and I’ll lose all my progress.

Kelly Williams

Google Play

I’ve been using this app for several years and it is definitely my go-to. There are so many features that you can’t find on every editing app. The subscription is seriously worth it.

Koray Okumus

Google Play

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User Experience Report

Tezza: Aesthetic Photo Editor

Top Insights This Week

Paywall Frustration

App Crashes

Subscription Issues

Complexity and Usability

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts