Batch: Let’s Party

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Batch: Let’s Party

Top Insights This Week

Week of April 1st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Batch: Let’s Party's key feedback

1

Limited Locations

Many users are frustrated with the app's limited selection of cities, which restricts their ability to plan events unless they are in one of the pre-selected locations. Approximately 30% of users express dissatisfaction with the limited geographic coverage.

The app seemed promising, but with so few cities available, it was useless for my plans.

2

Customer Support Issues

Users frequently report difficulties in reaching customer support, with many experiencing unresponsive communication channels and unresolved issues. This affects around 25% of users, leading to frustration and distrust in the app's reliability.

I tried contacting support multiple times for a booking issue, but received no response, leaving me worried about a potential scam.

3

App Glitches and Crashes

Numerous users encounter technical problems such as app crashes, login issues, and unresponsive features, which hinder their ability to use the app effectively. Approximately 20% of users mention these technical difficulties.

The app crashes every time I try to open it, making it impossible to plan anything.

4

Booking Scams and Refund Issues

Some users have experienced scams or misleading bookings through the app, with difficulties in obtaining refunds or resolving disputes. This issue affects about 15% of users, raising concerns about the app's trustworthiness.

I booked an event that turned out to be a scam, and Batch refused to refund my money despite multiple attempts to contact them.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

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#2 RUNNER UP

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#3 Straggler

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Competitors Analysis
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#1 Users Choice
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Analyzing reviews data...
#2 Runner-up
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Analyzing reviews data...
#3 Straggler
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Nuggets

Major Highlights of the Week

Vendor Mismatch
Users have encountered issues where vendors listed on the app do not actually partner with Batch, leading to confusion and potential scams. This misalignment undermines trust and suggests a need for better vendor verification processes.
I tried to book a boat rental, but the vendor said they don't work with Batch, making it feel like a scam.
Limited Locations
The app's limited city offerings frustrate users who find their desired destinations unavailable, restricting the app's utility. Expanding the city and state coverage could significantly enhance user satisfaction and engagement.
I was excited to use the app but found it useless due to its limited city options.
App Crashes
Frequent app crashes and login issues disrupt the user experience, making it difficult to plan events effectively. These technical glitches highlight the need for robust app stability and performance improvements.
The app kept crashing, making it impossible to plan my birthday.
Poor Customer Support
Users report significant delays and unresponsiveness from customer support, especially when resolving booking issues. This lack of timely assistance can lead to dissatisfaction and loss of trust in the service.
I tried contacting support for a refund, but they stopped responding, leaving me frustrated.
Scam Concerns
There are alarming reports of users being scammed through fake events, raising serious safety and trust issues. Implementing stricter vetting and monitoring of listed experiences is crucial to prevent such incidents.
We booked a drag show that turned out to be a scam, leading us to an unsafe location.
Price Discrepancies
Users have discovered that prices on Batch are inflated compared to direct vendor bookings, contradicting the app's promise of the lowest prices. Addressing these discrepancies is essential to maintain credibility and user trust.
Batch charged more than the vendor's direct price, which was misleading.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Vendor Mismatch
Users have encountered issues where vendors listed on the app do not actually partner with Batch, leading to confusion and potential scams. This misalignment undermines trust and suggests a need for better vendor verification processes.
Limited Locations
The app's limited city offerings frustrate users who find their desired destinations unavailable, restricting the app's utility. Expanding the city and state coverage could significantly enhance user satisfaction and engagement.
App Crashes
Frequent app crashes and login issues disrupt the user experience, making it difficult to plan events effectively. These technical glitches highlight the need for robust app stability and performance improvements.
Poor Customer Support
Users report significant delays and unresponsiveness from customer support, especially when resolving booking issues. This lack of timely assistance can lead to dissatisfaction and loss of trust in the service.
Scam Concerns
There are alarming reports of users being scammed through fake events, raising serious safety and trust issues. Implementing stricter vetting and monitoring of listed experiences is crucial to prevent such incidents.
Price Discrepancies
Users have discovered that prices on Batch are inflated compared to direct vendor bookings, contradicting the app's promise of the lowest prices. Addressing these discrepancies is essential to maintain credibility and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for planning, but it has some significant issues that need addressing. Every time I open the app, it crashes and requires me to log in again. It seems like the developers haven’t fully tested the app from a user perspective.
nubiafragoso
Week of April 1st, 2025
I love the idea of the app but it’s proven to be unusable most of the time. Logging in doesn’t always go smoothly. The app is currently a plain white screen for me.
Lsmamma
Week of April 1st, 2025
The concept and idea of the app is great. However it lacks in terms of a bigger variety of different cities and does not include every state as an option.
Cheese9725
Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for planning, but it has some significant issues that need addressing. Every time I open the app, it crashes and requires me to log in again. It seems like the developers haven’t fully tested the app from a user perspective.
Candice Wu
App Store
I love the idea of the app but it’s proven to be unusable most of the time. Logging in doesn’t always go smoothly. The app is currently a plain white screen for me.
Kelly Williams
Google Play
The concept and idea of the app is great. However it lacks in terms of a bigger variety of different cities and does not include every state as an option.
Koray Okumus
Google Play

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