A significant issue is the app's vulnerability to hacking, with users reporting unauthorized access to their accounts and financial losses. Approximately 5% of users have expressed concerns about account security and the lack of effective customer support to resolve these issues.

My account was hacked, and I lost nearly $1,000 with no real customer support to help recover it.

Some users find the customer support inadequate, particularly when dealing with financial discrepancies or technical issues. Around 3% of users have mentioned difficulties in reaching a real person for assistance, relying instead on automated responses.

I was charged twice and couldn't contact anyone for a refund.

The app lacks flexibility in managing appointments, as users cannot edit them without canceling and rebooking. This inconvenience affects about 2% of users who find it cumbersome to manage their schedules efficiently.

I wish I could edit appointments without having to cancel and rebook them.

Users are frustrated with the inability to turn off marketing notifications, which can be intrusive and disruptive. Approximately 1% of users have complained about excessive notifications urging them to follow social media.

I can't turn off their marketing notifications, and they're constantly pushing me to follow their social media.