Halara

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Halara's key feedback

Delayed Shipping

A significant number of users, approximately 20%, report issues with delayed shipping, often waiting weeks beyond the promised delivery time. This has led to dissatisfaction, especially when orders were intended as gifts for specific occasions.

I ordered a pair of pants two weeks ago for Christmas, and the tracking shows it's still in Illinois.

Customer Service Issues

Around 15% of users express frustration with customer service, citing difficulties in reaching a human representative and unhelpful responses from automated systems. This has resulted in unresolved issues and increased customer dissatisfaction.

Customer service is run by an AI chatbot that gets stuck in an endless loop of not understanding the request.

App Navigation Problems

Approximately 10% of users experience difficulties with app navigation, such as the inability to return to previous pages or issues with filtering and favoriting items. These navigation challenges hinder the shopping experience.

Where is the back button? When I click on an item, there's nowhere to click to return to the previous page.

Coupon Restrictions

About 5% of users are frustrated by coupon restrictions, particularly when they receive offers that they cannot use due to existing app downloads or other limitations. This leads to disappointment and a sense of unfairness.

I love the clothes, but I was sent a coupon for $100 with an order and I'm unable to use it because I already had the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Halara

Halara receives mixed feedback. Many users praise the comfort, fit, and affordability of the clothing, with several expressing satisfaction with the quality and style. However, there are numerous complaints about delayed shipping, poor customer service, and app functionality issues.

#2 RUNNER UP

Lululemon

Lululemon is highly praised for the quality and comfort of its products, with many users expressing satisfaction with the fit and style. However, there are significant complaints about app connectivity issues, especially with the Mirror product, and some users find the prices high.

#3 Straggler

Fabletics

Fabletics is appreciated for its stylish and comfortable activewear, with users enjoying the variety and affordability of the products. However, the app is frequently criticized for being slow and glitchy, and there are complaints about the VIP membership model and customer service.

Nuggets

Major Highlights of the Week

Coupon Restrictions

Customers are frustrated that promotional coupons are not applicable if they already have the app, limiting their ability to benefit from offers. This restriction diminishes the perceived value of promotions and may deter app engagement.

I received a $100 coupon but can't use it because I already have the app.

Shipping Delays

Numerous complaints highlight significant delays in order delivery, with some shipments taking weeks longer than promised. This inconsistency in shipping times undermines customer trust and satisfaction.

I paid for express shipping, but my order is taking almost three weeks to arrive.

Customer Service Issues

There is a recurring issue with customer service being unresponsive or ineffective, often involving automated systems that fail to resolve customer inquiries. This lack of effective support leads to frustration and dissatisfaction.

Customer service is run by an AI chatbot that gets stuck in an endless loop.

App Navigation Problems

Users experience difficulty navigating the app, particularly with the absence of a back button and issues with favoriting items. These navigation challenges hinder the user experience and may discourage app usage.

Where is the back button? I can't return to the previous page after clicking an item.

Wishlist Functionality

The app lacks a wishlist feature, forcing users to add items to their cart instead, which is inconvenient and not aligned with standard e-commerce practices. This omission may lead to user frustration and potential loss of sales.

The app doesn’t include an ability to form a wishlist, which is frustrating.

Height Selection Error

The app's height selection tool skips certain heights, such as 5'10" and 5'11", causing inconvenience for users who cannot accurately input their measurements. This oversight in the app's design affects user satisfaction and accuracy in product sizing.

The height wheel skips 5'10" and 5'11", forcing me to choose an inaccurate height.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Coupon Restrictions

Shipping Delays

Customer Service Issues

App Navigation Problems

Wishlist Functionality

Height Selection Error

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the clothes, but I was sent a $100 coupon that I can't use because I already had the app. Please fix this.

Angiemomma777

Week of April 9th, 2025

Every category I attempt to filter for the tall inseam comes back with a 404 error. The filter option is there, but it doesn't work.

TattooSahne

Week of April 9th, 2025

I ordered a pair of pants two weeks ago for Christmas, and the tracking shows it's still in Illinois. I want my money back, but I can't get a human on the phone.

Ynkees6888

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love the clothes, but I was sent a $100 coupon that I can't use because I already had the app. Please fix this.

Candice Wu

App Store

Every category I attempt to filter for the tall inseam comes back with a 404 error. The filter option is there, but it doesn't work.

Kelly Williams

Google Play

I ordered a pair of pants two weeks ago for Christmas, and the tracking shows it's still in Illinois. I want my money back, but I can't get a human on the phone.

Koray Okumus

Google Play

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User Experience Report

Halara

Top Insights This Week

Delayed Shipping

Customer Service Issues

App Navigation Problems

Coupon Restrictions

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts