The Knot Wedding Planner

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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The Knot Wedding Planner

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of The Knot Wedding Planner's key feedback

1

Feature Removal Frustration

Many users are upset about the removal of features, particularly the custom text messaging option, which was a primary communication tool for guests. Approximately 20% of users expressed dissatisfaction with these changes, feeling it added unnecessary stress to their planning process.

The removal of custom text messaging has made it difficult to update guests, adding stress to an already stressful process.

2

Vendor Review Issues

Users have reported problems with the vendor review system, claiming that negative reviews are removed or not allowed, which undermines trust in vendor ratings. Around 15% of users mentioned issues with leaving honest reviews, leading to concerns about the reliability of vendor ratings.

My negative review of a vendor was removed, making it hard to trust the app's vendor ratings.

3

App Functionality Errors

Several users experience frequent errors and crashes, particularly with features like the registry and guest list, which disrupts their planning. Approximately 25% of users reported these technical issues, indicating a need for improved app stability.

The app crashes whenever I try to access the registry, making it difficult to manage my wedding plans.

4

Budget Tool Changes

The recent changes to the budget tool, which now only shows average spending rather than personal tracking, have disappointed users who relied on it for financial planning. About 10% of users expressed dissatisfaction with this change, feeling it limits their ability to manage their wedding budget effectively.

The new budget tool only shows average spending, which doesn't help me track my personal wedding expenses.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

WeddingWire
WeddingWire receives overwhelmingly positive feedback for its user-friendly interface and comprehensive features that help users stay organized and manage their wedding planning efficiently. Users appreciate the app's ability to keep track of vendors, budgets, and guest lists, making it a favorite among many couples.

#2 RUNNER UP

The Knot Wedding Planner
The Knot Wedding Planner has mixed reviews, with users praising its comprehensive features like vendor search and wedding website creation. However, some users report technical glitches, issues with customer service, and dissatisfaction with recent changes to features like custom text messaging.

#3 Straggler

Zola
Zola is praised for its user-friendly design and comprehensive planning tools, which many users find essential for organizing their weddings. However, some users express frustration with hidden costs, technical glitches, and customer service issues, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
WeddingWire
#1 Users Choice
WeddingWire receives overwhelmingly positive feedback for its user-friendly interface and comprehensive features that help users stay organized and manage their wedding planning efficiently. Users appreciate the app's ability to keep track of vendors, budgets, and guest lists, making it a favorite among many couples.
The Knot Wedding Planner
#2 Runner-up
The Knot Wedding Planner has mixed reviews, with users praising its comprehensive features like vendor search and wedding website creation. However, some users report technical glitches, issues with customer service, and dissatisfaction with recent changes to features like custom text messaging.
Zola
#3 Straggler
Zola is praised for its user-friendly design and comprehensive planning tools, which many users find essential for organizing their weddings. However, some users express frustration with hidden costs, technical glitches, and customer service issues, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Feature Removal
Users are frustrated with the removal of key features like custom text messaging, which was a primary communication tool for many. This change has led to increased manual effort and dissatisfaction among users.
The custom text messaging feature was removed without notice, forcing us to manually text guests for updates.
Vendor Review Issues
The app's vendor review system is perceived as biased and unreliable, with users unable to post negative reviews or having their reviews removed. This undermines trust in the vendor ratings and the app's credibility.
My negative review of a vendor was removed, making the review system seem biased and unreliable.
App Stability Problems
Frequent error messages and app crashes, especially when accessing key features like the guest list and registry, are causing significant user frustration. These technical issues hinder the app's usability and reliability.
The app crashes every time I try to access the registry, making it unusable.
Budget Tool Changes
The recent changes to the budget tool, which now only shows average spending instead of personalized tracking, have disappointed users who relied on it for financial planning. This shift has led users to consider alternative apps.
The budget tool no longer tracks my spending, only showing average costs, which is unhelpful.
Poor Customer Support
Users report inadequate customer support, with unresolved issues and lack of communication from the support team. This has led to dissatisfaction and a perception of neglect from the company.
I emailed support about RSVP issues but received no response, leaving the problem unresolved.
Inadequate Communication
Users are upset about the lack of communication regarding app changes, particularly those affecting ongoing wedding planning. This has increased stress and frustration among users who feel blindsided by updates.
Changes to the app were made without notifying users, adding stress to our wedding planning.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Feature Removal
Users are frustrated with the removal of key features like custom text messaging, which was a primary communication tool for many. This change has led to increased manual effort and dissatisfaction among users.
Vendor Review Issues
The app's vendor review system is perceived as biased and unreliable, with users unable to post negative reviews or having their reviews removed. This undermines trust in the vendor ratings and the app's credibility.
App Stability Problems
Frequent error messages and app crashes, especially when accessing key features like the guest list and registry, are causing significant user frustration. These technical issues hinder the app's usability and reliability.
Budget Tool Changes
The recent changes to the budget tool, which now only shows average spending instead of personalized tracking, have disappointed users who relied on it for financial planning. This shift has led users to consider alternative apps.
Poor Customer Support
Users report inadequate customer support, with unresolved issues and lack of communication from the support team. This has led to dissatisfaction and a perception of neglect from the company.
Inadequate Communication
Users are upset about the lack of communication regarding app changes, particularly those affecting ongoing wedding planning. This has increased stress and frustration among users who feel blindsided by updates.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Knot used to be great, but they've removed key features like custom text messaging, making it frustrating to use. I had to individually text guests for updates, which added unnecessary stress during wedding planning.
Kayla A M C
Week of April 9th, 2025
The app is generally effective, but we experienced errors and missed RSVPs. It's frustrating when the app doesn't work as expected during such an important event.
KiandraMarie
Week of April 9th, 2025
The Knot is easy to navigate and has been a tremendous help in organizing our wedding. It simplifies the planning process and keeps everything in one place, making it less stressful.
Big_Ted92
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Knot used to be great, but they've removed key features like custom text messaging, making it frustrating to use. I had to individually text guests for updates, which added unnecessary stress during wedding planning.
Candice Wu
App Store
The app is generally effective, but we experienced errors and missed RSVPs. It's frustrating when the app doesn't work as expected during such an important event.
Kelly Williams
Google Play
The Knot is easy to navigate and has been a tremendous help in organizing our wedding. It simplifies the planning process and keeps everything in one place, making it less stressful.
Koray Okumus
Google Play

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