theScore: Sports News & Scores

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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theScore: Sports News & Scores

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of theScore: Sports News & Scores's key feedback

1

Ad Overload

Many users are frustrated with the increase in mandatory ads, which disrupt the viewing experience and make the app feel cluttered. Approximately 15% of users have expressed dissatisfaction with the ad frequency and its impact on usability.

The app now forces ads before viewing clips, making it feel greedy and cluttered.

2

Widget Issues

Users report that the app's widgets often fail to update scores correctly, showing outdated information or going blank. This issue affects around 10% of users, leading to frustration with the app's reliability.

The widget shows scores from days ago and sometimes just goes blank, making it unreliable.

3

Chat Functionality

The chat and forum features are seen as lacking, with users desiring a more organized and user-friendly experience. About 8% of users have mentioned the need for improvements in this area.

The chat feature is chaotic and not up to the standard of the rest of the app.

4

Content Customization

Users want more control over the content they see, such as the ability to customize the order of sports in the 'scores' tab. Approximately 5% of users have requested better customization options.

I wish I could set the order of sports in the 'scores' tab to my preference.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Yahoo Sports
Yahoo Sports is praised for its user-friendly interface and the ability to watch live games for free, making it a favorite among users who appreciate its simplicity and reliability. However, some users have reported issues with streaming quality and occasional glitches.

#2 RUNNER UP

theScore: Sports News & Scores
theScore receives mixed feedback, with users appreciating its comprehensive sports coverage and real-time updates. However, some users express frustration with recent updates, citing issues with the widget functionality and the introduction of unwanted features like 'Clips' that detract from the app's core purpose.

#3 Straggler

ESPN
ESPN is criticized for its frequent technical issues, including buffering and login problems, which frustrate users despite its extensive sports coverage. Many users are unhappy with the app's streaming service, especially when it requires additional subscriptions to access content.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Yahoo Sports
#1 Users Choice
Yahoo Sports is praised for its user-friendly interface and the ability to watch live games for free, making it a favorite among users who appreciate its simplicity and reliability. However, some users have reported issues with streaming quality and occasional glitches.
theScore: Sports News & Scores
#2 Runner-up
theScore receives mixed feedback, with users appreciating its comprehensive sports coverage and real-time updates. However, some users express frustration with recent updates, citing issues with the widget functionality and the introduction of unwanted features like 'Clips' that detract from the app's core purpose.
ESPN
#3 Straggler
ESPN is criticized for its frequent technical issues, including buffering and login problems, which frustrate users despite its extensive sports coverage. Many users are unhappy with the app's streaming service, especially when it requires additional subscriptions to access content.

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Nuggets

Major Highlights of the Week

Chat Forum Lacking
Users desire a more robust chat forum similar to Bleacher Report, which would enhance community engagement within the app. The current chat feature is seen as inadequate and not up to par with competitors.
The app is great, but it needs a chat forum like Bleacher Report to be the go-to app.
Ad Overload
Mandatory ads for viewing clips are perceived as excessive and detract from the user experience, leading to frustration and a sense of greediness. Users feel that the app's elegance is compromised by these intrusive ads.
Mandatory ads for clips make the app feel greedy and cluttered.
Widget Malfunctions
The app's widget frequently fails to update scores or displays incorrect information, causing user frustration. This issue persists across updates, leading to dissatisfaction with the app's reliability.
The widget shows outdated scores and often gets stuck, failing to update properly.
Content Prioritization
Users express dissatisfaction with the prioritization of certain sports and teams, particularly the lack of coverage for women's sports and specific leagues like NWSL. This lack of inclusivity affects user retention and satisfaction.
I have to use a competitor's app for NWSL scores; please add it to theScore.
Customer Support Issues
Users report ineffective customer support, with unresolved issues and dismissive responses, particularly regarding typo corrections. This undermines trust and reflects poorly on the app's commitment to quality.
Reported typos were claimed to be fixed multiple times but remained unresolved, showing poor customer support.
Unwanted Clips Feature
The introduction of short video clips is seen as unnecessary and detracts from the core functionality of providing scores and stats. Users prefer a focus on traditional sports information rather than TikTok-style content.
The new 'Clips' feature is frustrating and unnecessary; I just want scores and stats.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Chat Forum Lacking
Users desire a more robust chat forum similar to Bleacher Report, which would enhance community engagement within the app. The current chat feature is seen as inadequate and not up to par with competitors.
Ad Overload
Mandatory ads for viewing clips are perceived as excessive and detract from the user experience, leading to frustration and a sense of greediness. Users feel that the app's elegance is compromised by these intrusive ads.
Widget Malfunctions
The app's widget frequently fails to update scores or displays incorrect information, causing user frustration. This issue persists across updates, leading to dissatisfaction with the app's reliability.
Content Prioritization
Users express dissatisfaction with the prioritization of certain sports and teams, particularly the lack of coverage for women's sports and specific leagues like NWSL. This lack of inclusivity affects user retention and satisfaction.
Customer Support Issues
Users report ineffective customer support, with unresolved issues and dismissive responses, particularly regarding typo corrections. This undermines trust and reflects poorly on the app's commitment to quality.
Unwanted Clips Feature
The introduction of short video clips is seen as unnecessary and detracts from the core functionality of providing scores and stats. Users prefer a focus on traditional sports information rather than TikTok-style content.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great, but it's missing a chat forum like Bleacher Report. Adding that feature would make it the go-to app.
Kaonbrown
Week of April 2nd, 2025
The new 'Clips' feature with short videos is frustrating. I just want to see the score and stats for the game, not influencers talking about it in 10-second clips.
turbo_erbo
Week of April 2nd, 2025
I must have to select my favorite teams a few times a month. Why? Fix this already.
rsd22
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great, but it's missing a chat forum like Bleacher Report. Adding that feature would make it the go-to app.
Candice Wu
App Store
The new 'Clips' feature with short videos is frustrating. I just want to see the score and stats for the game, not influencers talking about it in 10-second clips.
Kelly Williams
Google Play
I must have to select my favorite teams a few times a month. Why? Fix this already.
Koray Okumus
Google Play

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