The Zeus Network

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of The Zeus Network's key feedback

Subscription Pricing Confusion

Some users experience confusion regarding the subscription pricing, with expectations not matching the final charge. Approximately 5% of users mention this issue.

I expected to pay $6, but the charge was $7; it's worth it, but a lower price would be better.

Content Variety

A few users express a desire for more diverse content beyond drama and reality TV. This issue affects about 3% of users.

It's expensive for just a few shows; I want more than just drama.

Customer Support Delays

There are complaints about delayed responses from customer support, affecting around 2% of users.

Customer support doesn't respond on time.

Content Removal Concerns

Some users are concerned about the removal of specific shows or characters they enjoy, impacting about 2% of users.

I love Zeus, but if certain characters aren't removed, I'll take my money elsewhere.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

The Zeus Network

The Zeus Network receives mixed feedback, with many users praising its entertaining content, particularly the 'Baddies' series, and expressing love for the network's shows. However, some users report issues with subscription management and content access, describing the network as untrustworthy and fraudulent.

#2 RUNNER UP

BET+

BET+ faces significant criticism for technical issues, including app glitches, login problems, and incomplete content availability. Users express frustration with frequent ads despite paying for a subscription, and many report being charged multiple times without resolution.

#3 Straggler

Allblk

Allblk is heavily criticized for subscription and access issues, with users frequently unable to watch content despite being charged. Many users report problems with app functionality, such as shows not playing or being unavailable, and express dissatisfaction with customer service.

Nuggets

Major Highlights of the Week

Unexpected Pricing

A user was surprised by a higher charge than expected, indicating potential discrepancies in displayed versus charged subscription prices. This could lead to trust issues and dissatisfaction if not addressed.

I expected to pay $6, but was charged $7; please lower the price.

Content Variety

There is a desire for more diverse content beyond drama, suggesting a potential gap in the current content offering. Expanding the variety could enhance user satisfaction and retention.

It's expensive for just a few shows; I want more than just drama.

Customer Support Delays

A user expressed frustration with delayed responses from customer support, which can negatively impact user experience and brand perception. Improving response times could enhance customer satisfaction.

Customer support doesn't respond on time.

Content Removal Concerns

A user threatened to leave if certain content isn't removed, indicating strong opinions about specific shows or personalities. This highlights the importance of understanding user preferences and managing controversial content.

Remove Scummer Lex and Dolly or I'll take my money elsewhere.

Show Requests

Users are requesting specific shows or personalities, indicating a demand for tailored content. Meeting these requests could increase engagement and loyalty.

Bring back Chrisean and the Aunt Tea show; they were unique.

Perceived Value

A user perceives the service as expensive for the content offered, suggesting a need to reassess pricing strategy or enhance perceived value. Addressing this could improve user satisfaction and retention.

It's very expensive just to watch a couple shows.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Unexpected Pricing

Content Variety

There is a desire for more diverse content beyond drama, suggesting a potential gap in the current content offering. Expanding the variety could enhance user satisfaction and retention.

Customer Support Delays

Content Removal Concerns

Show Requests

Users are requesting specific shows or personalities, indicating a demand for tailored content. Meeting these requests could increase engagement and loyalty.

Perceived Value

Quotes of the week

Hear from some of the most impactful users to drive changes

Honestly, I hesitated to get Zeus, but since subscribing, I've been entertained non-stop. It's by far the best shows I've ever seen. Hopefully, they keep it up!

dwaynemjjj

Week of April 7th, 2025

When I first bought it, it said $5.99, but I was charged $7. It's worth it, but please consider lowering the price to around $3.

GreyxNicaXnico

Week of April 7th, 2025

I think Zeus is doing great, but they need more shows beyond reality TV and movies. Overall, for reality TV, Zeus is top tier!

M.E.W. 2365

Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Honestly, I hesitated to get Zeus, but since subscribing, I've been entertained non-stop. It's by far the best shows I've ever seen. Hopefully, they keep it up!

Candice Wu

App Store

When I first bought it, it said $5.99, but I was charged $7. It's worth it, but please consider lowering the price to around $3.

Kelly Williams

Google Play

I think Zeus is doing great, but they need more shows beyond reality TV and movies. Overall, for reality TV, Zeus is top tier!

Koray Okumus

Google Play

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User Experience Report

The Zeus Network

Top Insights This Week

Subscription Pricing Confusion

Content Variety

Customer Support Delays

Content Removal Concerns

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts