TIER
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users face significant difficulties finding available parking spots for TIER scooters, often resulting in extended search times and additional charges. Approximately 20% of users report issues with parking, leading to frustration and wasted time. "I spent 25 minutes trying to find a parking spot, and the app kept saying the area was full."
2
Users frequently encounter problems with the app, such as crashes, slow loading times, and difficulties with registration and payment processing. These issues affect around 15% of users, hindering their ability to use the service effectively. "The app crashes every time I try to verify my license, making it impossible to use the scooters."
3
A significant number of users report that scooters often malfunction, stop working mid-ride, or are unavailable despite being shown as available in the app. This affects about 10% of users, leading to dissatisfaction and safety concerns. "Scooters randomly stop working, and I was charged for a ride that didn't happen."
4
Many users express frustration over the high costs of rides and unexpected charges, such as fees for parking in restricted areas or for rides that didn't occur. Approximately 12% of users feel that the pricing is not transparent and too expensive. "I was charged €25 for parking out of zone, even though I parked in a designated area."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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