Tile - Find lost keys & phone

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Tile - Find lost keys & phone's key feedback

App Glitches

A significant number of users, approximately 20%, report frequent app glitches that require them to restart the app multiple times to function properly. This issue affects the usability and reliability of the app, causing frustration among users.

The app constantly glitches and I have to close and reopen it 4-5 times before I can even click on anything.

Location Update Delays

Around 15% of users experience delays in location updates, with Tiles not updating their location for hours or even days. This delay undermines the core functionality of the product, making it unreliable for tracking items in real-time.

Tiles don’t update their location for hours or even days.

Background Operation Issues

Approximately 10% of users are frustrated that the Tile app requires the screen to be open to function, unlike other apps that can run in the background. This limitation disrupts the user experience and hinders multitasking.

Tile iPhone app requires a screen to be always open, getting in the way of home screen and other app work.

Customer Support Challenges

About 5% of users report dissatisfaction with customer support, citing long wait times and unhelpful responses. This issue affects user trust and satisfaction with the service.

I spent over 45mins trying to get help locating my keys, with most of that time waiting and being transferred.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tile - Find lost keys & phone

Tile receives mixed feedback with users praising its effectiveness in finding lost items and its utility for forgetful individuals, while others criticize its inconsistent performance and connectivity issues.

#2 RUNNER UP

Chipolo

Chipolo is appreciated for its ease of use and helpfulness in locating lost items, but users report issues with connectivity and reliability, with some experiencing problems with the app and device functionality.

#3 Straggler

Samsung SmartThings Find

Samsung SmartThings Find is generally well-received for its integration with Samsung devices, but users face challenges with connectivity and app functionality, leading to a mixed user experience.

Nuggets

Major Highlights of the Week

Background App Requirement

The Tile app requires the screen to remain open on iPhones, disrupting other app usage and home screen access. This limitation hinders multitasking and user experience, especially when compared to other apps that run seamlessly in the background.

The app must stay open on my iPhone, which is inconvenient when using other apps.

Location Update Delays

Tile devices experience significant delays in updating their location, sometimes taking hours or days. This inconsistency in real-time tracking undermines the core functionality of the product.

Tiles don't update their location for hours or even days.

Activation Confusion

Users face confusion during the activation process, with unexpected requests for credit card information and unclear distinctions between free and paid plans. This lack of transparency creates a barrier to entry for new users.

Trying to activate a new Tile asked for a credit card with no explanation.

Signal Strength Misleading

Despite indicating a strong signal, Tiles often fail to ring or connect, leading to user frustration. This discrepancy between signal strength and actual performance diminishes trust in the product's reliability.

It says the signal is strong, but it won't ring.

Customer Support Inefficiency

Customer support is inefficient, with long wait times and repetitive information requests, failing to resolve Bluetooth connectivity issues. This poor service experience discourages continued use and recommendation.

Spent almost an hour with support, but they couldn't resolve my Bluetooth issue.

Privacy Concerns

Users are concerned about the amount of data collected by Tile, leading some to discontinue use. Transparency about data usage and privacy practices is crucial to maintaining user trust.

I stopped using Tile after seeing the data they collect.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Background App Requirement

Location Update Delays

Tile devices experience significant delays in updating their location, sometimes taking hours or days. This inconsistency in real-time tracking undermines the core functionality of the product.

Activation Confusion

Signal Strength Misleading

Customer Support Inefficiency

Privacy Concerns

Users are concerned about the amount of data collected by Tile, leading some to discontinue use. Transparency about data usage and privacy practices is crucial to maintaining user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Tile app is great for tracking lost items, but it often fails to update locations promptly, causing frustration when trying to find things quickly.

Sysaro

Week of April 9th, 2025

I love the Tile device when it works, but it frequently fails to locate my keys and wallet even when they're nearby, which is disappointing.

mporeda

Week of April 9th, 2025

Tile has been a lifesaver for me, especially with my forgetfulness. It has helped me find my lost items multiple times, and the battery life is impressive.

ZyanVelazquez

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The Tile app is great for tracking lost items, but it often fails to update locations promptly, causing frustration when trying to find things quickly.

Candice Wu

App Store

I love the Tile device when it works, but it frequently fails to locate my keys and wallet even when they're nearby, which is disappointing.

Kelly Williams

Google Play

Tile has been a lifesaver for me, especially with my forgetfulness. It has helped me find my lost items multiple times, and the battery life is impressive.

Koray Okumus

Google Play

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User Experience Report

Tile - Find lost keys & phone

Top Insights This Week

App Glitches

Location Update Delays

Background Operation Issues

Customer Support Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts