Tinder

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Tinder's key feedback

Account Bans

A significant number of users report being banned without clear reasons or recourse. This issue affects user trust and retention, with 30% of users mentioning bans as a primary concern. Addressing this could improve user satisfaction and retention.

Buggy Experience

Profile Verification Delays

Numerous users report technical issues such as app crashes, bugs, and problems with features like messaging and matching. These issues hinder the user experience and could be a barrier to app engagement.

Subscription Value

Users are frustrated with the lengthy profile verification process, which can take up to 24 hours. Streamlining this process could enhance user onboarding and reduce drop-off rates.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Bumble

Bumble receives the most positive feedback, with users appreciating its user-friendly interface and the ability to make meaningful connections. Many users report successful relationships and commend the app for its supportive community and responsive customer service.

#2 RUNNER UP

Hinge

Hinge is praised for its intentional dating approach and user-friendly design, but users express frustration with its expensive subscription model and frequent bans without clear reasons. Despite these issues, some users find success in forming genuine connections.

#3 Straggler

OkCupid

OkCupid is appreciated for its detailed profiles and matching questions, which help users find compatible matches. However, users criticize the app for its paywall features and the prevalence of fake profiles, leading to a mixed user experience.

Nuggets

Major Highlights of the Week

Account Bans

Many users report being banned without clear reasons or recourse. Implement a transparent ban appeal process and improve communication with users regarding account suspensions to enhance trust and user retention.

Buggy Experience

Users frequently mention app bugs and functionality issues. Prioritize a comprehensive bug-fixing sprint to address these technical issues, ensuring a smoother user experience and reducing frustration.

Profile Verification Delays

Profile verification is taking too long, causing user dissatisfaction. Streamline the verification process to reduce wait times, enhancing user onboarding and engagement.

Subscription Value

Users feel that premium features do not provide adequate value. Reevaluate the pricing and benefits of premium subscriptions to ensure they meet user expectations and improve perceived value.

Unmatch Frustration

Users are frustrated by losing chat history after unmatching. Introduce a feature to retain chat history with a closed indicator to improve user experience and satisfaction.

Camera Functionality

The app's reliance on the selfie camera is problematic for some users. Allow the use of both front and rear cameras for profile verification to accommodate different device capabilities and improve accessibility.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Bans

Buggy Experience

Profile Verification Delays

Profile verification is taking too long, causing user dissatisfaction. Streamline the verification process to reduce wait times, enhancing user onboarding and engagement.

Subscription Value

Users feel that premium features do not provide adequate value. Reevaluate the pricing and benefits of premium subscriptions to ensure they meet user expectations and improve perceived value.

Unmatch Frustration

Users are frustrated by losing chat history after unmatching. Introduce a feature to retain chat history with a closed indicator to improve user experience and satisfaction.

Camera Functionality

Quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a platinum account with verified photo and enabled 2H boost, but my account was blocked without explanation. I want my money back!

App Store

The app is so buggy, it’s barely functional. It feels like they want you to keep swiping and buying subscriptions without actually finding anyone.

Google Play

I bought Tinder Platinum for its Incognito feature, but it's $80 a month, and I barely get any matches. It's not worth the cost for such little return.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a platinum account with verified photo and enabled 2H boost, but my account was blocked without explanation. I want my money back!

Candice Wu

App Store

The app is so buggy, it’s barely functional. It feels like they want you to keep swiping and buying subscriptions without actually finding anyone.

Kelly Williams

Google Play

I bought Tinder Platinum for its Incognito feature, but it's $80 a month, and I barely get any matches. It's not worth the cost for such little return.

Koray Okumus

Google Play

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User Experience Report

Tinder

Top Insights This Week

Account Bans

Buggy Experience

Profile Verification Delays

Subscription Value

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts