Tinder Dating App: Date & Chat

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Tinder Dating App: Date & Chat's key feedback

Rampant Fake Profiles

A significant number of users, approximately 70%, report encountering fake profiles, bots, and scammers, which severely impacts their experience and trust in the app. This issue is exacerbated by the lack of effective measures to eliminate these fraudulent accounts.

Most of my interactions are with bots or scammers, making the app unusable.

Excessive Paywalls

Around 60% of users express frustration over the app's monetization strategy, which places essential features behind paywalls, making it difficult to enjoy the app without spending money. This approach is seen as predatory and diminishes the user experience.

Basic features require payment, making the app unenjoyable without spending money.

Unjust Banning Policies

Approximately 40% of users are dissatisfied with Tinder's banning policies, which they describe as harsh and lacking transparency. Many users report being banned without clear reasons or recourse, leading to feelings of frustration and helplessness.

I was banned without explanation and appeals were ignored, leaving me unable to use the app.

Glitches and Technical Issues

About 30% of users experience technical problems such as app glitches, disappearing messages, and incorrect location settings, which disrupt their ability to use the app effectively and enjoyably.

The app glitches frequently, causing messages to disappear and matches to reappear randomly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hinge

Hinge is praised for its user-friendly design and the quality of matches, with some users finding meaningful connections. However, many users express frustration over the app's paywall features and the prevalence of fake profiles, which detracts from the overall experience.

#2 RUNNER UP

Bumble

Bumble is appreciated for its unique feature where women make the first move, which some users find empowering. Despite this, users criticize the app for its high subscription costs and limited free features, which can make it difficult to connect without paying.

#3 Straggler

Tinder Dating App: Date & Chat

Tinder receives mixed feedback, with users appreciating its large user base and ease of use. However, many users are frustrated by the prevalence of fake profiles and bots, as well as the app's aggressive monetization strategies, which can hinder the dating experience.

Nuggets

Major Highlights of the Week

Bot Proliferation

The app is inundated with fake profiles and bots, making genuine connections difficult and frustrating for users. This issue undermines user trust and devalues the platform's matchmaking capabilities.

Over 90% of my matches are with bots, making it a waste of money.

Unjust Bans

Users experience permanent bans without clear reasons or warnings, leading to frustration and a sense of injustice. This practice damages user trust and can negatively impact user retention.

I got banned for no reason and my appeal was dismissed without explanation.

Misleading Notifications

Notifications about likes and matches are often misleading, creating false expectations and pushing users towards paid features. This tactic can erode user trust and satisfaction.

I constantly get alerts about people liking me, but there are no matches when I check.

Subscription Frustrations

The app's subscription model is perceived as predatory, with essential features locked behind paywalls, leading to user dissatisfaction. This approach can deter potential subscribers and harm the app's reputation.

It's predatory with its subscription fees and microtransactions, making it about spending money rather than meeting people.

Profile Glitches

Users report frequent glitches with profiles disappearing and reappearing, disrupting the user experience and causing frustration. These technical issues can hinder user engagement and satisfaction.

Sometimes matches disappear and reappear because the app messes up.

Inadequate Customer Support

There is a significant lack of responsive customer support, leaving users feeling ignored and unsupported. This deficiency can lead to increased user churn and negative word-of-mouth.

I've been putting in my support request and NOBODY has done anything.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Bot Proliferation

Unjust Bans

Users experience permanent bans without clear reasons or warnings, leading to frustration and a sense of injustice. This practice damages user trust and can negatively impact user retention.

Misleading Notifications

Notifications about likes and matches are often misleading, creating false expectations and pushing users towards paid features. This tactic can erode user trust and satisfaction.

Subscription Frustrations

Profile Glitches

Users report frequent glitches with profiles disappearing and reappearing, disrupting the user experience and causing frustration. These technical issues can hinder user engagement and satisfaction.

Inadequate Customer Support

There is a significant lack of responsive customer support, leaving users feeling ignored and unsupported. This deficiency can lead to increased user churn and negative word-of-mouth.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with fake profiles and bots, making it hard to find genuine connections. It's frustrating to see obvious scams while real users get banned for minor issues.

Swipe freedom

Week of April 9th, 2025

Tinder's subscription fees and microtransactions feel predatory, and the app seems more focused on making money than helping users find matches. I got more matches before subscribing than after.

Scammedloverboy

Week of April 9th, 2025

The app's banning policies are harsh and lack transparency, causing frustration and loneliness for users. It's disappointing that the app doesn't feel safer despite these strict measures.

correctit1349

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is filled with fake profiles and bots, making it hard to find genuine connections. It's frustrating to see obvious scams while real users get banned for minor issues.

Candice Wu

App Store

Tinder's subscription fees and microtransactions feel predatory, and the app seems more focused on making money than helping users find matches. I got more matches before subscribing than after.

Kelly Williams

Google Play

The app's banning policies are harsh and lack transparency, causing frustration and loneliness for users. It's disappointing that the app doesn't feel safer despite these strict measures.

Koray Okumus

Google Play

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User Experience Report

Tinder Dating App: Date & Chat

Top Insights This Week

Rampant Fake Profiles

Excessive Paywalls

Unjust Banning Policies

Glitches and Technical Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts