Too Good To Go: End Food Waste

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Too Good To Go: End Food Waste's key feedback

Payment Issues

A significant number of users, approximately 10%, report difficulties with processing payments through the app, even after trying multiple payment methods and contacting customer support. This issue leads to frustration and account-related problems.

Despite trying various payment methods, I couldn't make any purchases, and customer support was unhelpful.

Limited Vendor Variety

Around 15% of users express dissatisfaction with the limited variety of participating vendors, particularly in certain areas, which restricts their options to mostly donut shops and similar establishments.

I wish more restaurants participated because right now it's mostly donut places.

Notification Overload

Approximately 5% of users are frustrated by excessive and irrelevant notifications, which they perceive as spammy and intrusive, leading to a negative user experience.

The app spams engagement notifications, which is annoying and led me to delete it.

Lack of Filtering Options

About 8% of users are frustrated by the app's lack of effective filtering options, making it difficult to find desired food categories and leading to a cluttered browsing experience.

I wish I could hide places I'm not interested in, as it would make finding what I want easier.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Flashfood

Flashfood receives overwhelmingly positive feedback for its ability to offer significant savings on groceries, particularly produce and meats, while reducing food waste. Users appreciate the app's ease of use and the excellent customer service, although some wish for more participating stores.

#2 RUNNER UP

Too Good To Go: End Food Waste

Too Good To Go is praised for its innovative approach to reducing food waste and offering affordable meals, with many users enjoying the surprise element and discovering new eateries. However, some users express concerns about limited availability in certain areas and the lack of dietary options.

#3 Straggler

Olio

Olio is appreciated for its community-driven approach to sharing surplus food and household items, fostering a sense of community and sustainability. Users value the app's role in reducing waste, though some mention challenges with item availability and the need for more active users.

Nuggets

Major Highlights of the Week

Notification Overload

Excessive engagement notifications are perceived as spam, leading to user frustration and app deletion. Users expect a more respectful approach to notifications to maintain trust.

The app spams with engagement notifications, which is an instant delete for me.

Payment Issues

Users experience persistent payment processing failures despite trying multiple methods, leading to account deletions and frustration with customer support. This indicates a critical need for robust payment system improvements.

I couldn't make any purchases despite trying various payment methods, leading to account deletion.

Dynamic Pricing Concerns

The introduction of dynamic pricing is perceived as greedy, diminishing the value proposition of surprise bags. Users feel that the pricing strategy undermines the app's original intent of offering affordable food.

Dynamic pricing feels greedy and makes some surprise bags not worth it.

Limited Vegetarian Options

Vegetarian users find the app's offerings limited, with few meal options available. This highlights a gap in catering to diverse dietary preferences.

As a vegetarian, there are very few meal options available beyond basic produce and bagels.

Vendor Reliability

Some vendors fail to fulfill orders, leading to user dissatisfaction and wasted time. This inconsistency in vendor reliability affects the overall user experience.

The store canceled my order due to lack of stock, wasting my time.

Location Access Issues

The app's insistence on location access is seen as intrusive, with users desiring more control over location-based features. This suggests a need for more flexible location settings.

The app keeps showing location access popups, which should be optional.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Excessive engagement notifications are perceived as spam, leading to user frustration and app deletion. Users expect a more respectful approach to notifications to maintain trust.

Payment Issues

Dynamic Pricing Concerns

Limited Vegetarian Options

Vegetarian users find the app's offerings limited, with few meal options available. This highlights a gap in catering to diverse dietary preferences.

Vendor Reliability

Some vendors fail to fulfill orders, leading to user dissatisfaction and wasted time. This inconsistency in vendor reliability affects the overall user experience.

Location Access Issues

The app's insistence on location access is seen as intrusive, with users desiring more control over location-based features. This suggests a need for more flexible location settings.

Quotes of the week

Hear from some of the most impactful users to drive changes

I absolutely love the concept of this app because of all of the food that gets wasted every night and wish that more restaurants got involved with it! However, when you claim an offer not only are you asked to rate it, but you are asked details about what types of things you received. I think these reviews should be visible to customers so that we have a better idea of what we’re getting into. I love the idea but have been hesitant to purchase more deals because of the unknown. The fear of the unknown would be easy to abate with reviews being visible! Please consider this change so you can be a 5star app

Kmaxfield

Week of April 9th, 2025

I love TGTG, but for the last few days I haven’t been able to pay for anything. I’ve tried different forms of payment through Apple Pay (debit card, credit card, Apple cash) and also entering in two separate cards manually. I had my husband download the app on his iPhone too and he couldn’t pay for anything either.

sfkatya

Week of April 9th, 2025

TGTG is a great concept! There’s too much food waste, and letting people save food at a *discount* is a great idea. However, since I’ve noticed that some businesses use dynamic pricing now, and it feels greedy. You were already bringing in money that you wouldn’t have otherwise… Why do you need more? I hate that TGTG has introduced this feature. The prices of some surprise bags with dynamic pricing are not worth it, at all.

bananabunbeans

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Too Good To Go: End Food Waste

Top Insights This Week

Payment Issues

Limited Vendor Variety

Notification Overload

Lack of Filtering Options

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts