Topgolf

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Topgolf

Top Insights This Week

Week of April 7th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Topgolf's key feedback

1

Inaccurate Wait Times

Several users report discrepancies between the app's estimated wait times and actual wait times upon arrival, affecting approximately 10% of users. This issue leads to frustration as users plan their visits based on incorrect information.

The app said our bay would be ready, but we had to wait an additional 2.5 hours.

2

Gift Card Limitations

Users are frustrated with the inability to add multiple gift cards to their account, impacting around 5% of users. This limitation complicates the payment process and leaves users with unused balances.

I can't add multiple gift cards to my account, making it difficult to use my balance.

3

Frequent App Crashes

Some users experience frequent app crashes and login issues, affecting about 7% of users. This disrupts their ability to access features and manage reservations effectively.

The app keeps crashing, and I can't access my account even after reinstalling.

4

Reservation Fee Confusion

There is confusion regarding reservation fees, with users feeling misled about the nature of these charges, affecting approximately 4% of users. This leads to dissatisfaction and a perception of deceptive practices.

I was charged a reservation fee that wasn't clearly explained, and staff were unaware of it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Topgolf
Topgolf receives high praise for its fun atmosphere, excellent customer service, and the convenience of its app features like bay reservations and game tracking. However, some users express frustration with app glitches, misleading reservation fees, and occasional wait time inaccuracies.

#2 RUNNER UP

18Birdies
18Birdies is highly appreciated for its comprehensive features, including GPS accuracy, score tracking, and user-friendly interface. Users enjoy the app's ability to enhance their game, though some find the upselling of premium features and pop-up ads to be intrusive.

#3 Straggler

Golfshot
Golfshot is valued for its detailed stats tracking and Apple Watch integration, which many users find beneficial for improving their game. However, recent price increases and persistent promotional notifications have led to dissatisfaction among some long-time users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Topgolf
#1 Users Choice
Topgolf receives high praise for its fun atmosphere, excellent customer service, and the convenience of its app features like bay reservations and game tracking. However, some users express frustration with app glitches, misleading reservation fees, and occasional wait time inaccuracies.
18Birdies
#2 Runner-up
18Birdies is highly appreciated for its comprehensive features, including GPS accuracy, score tracking, and user-friendly interface. Users enjoy the app's ability to enhance their game, though some find the upselling of premium features and pop-up ads to be intrusive.
Golfshot
#3 Straggler
Golfshot is valued for its detailed stats tracking and Apple Watch integration, which many users find beneficial for improving their game. However, recent price increases and persistent promotional notifications have led to dissatisfaction among some long-time users.

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Nuggets

Major Highlights of the Week

Inaccurate Wait Times
The app frequently provides incorrect wait times, leading to customer frustration upon arrival when actual wait times are significantly longer. This discrepancy undermines trust in the app's reliability and affects the overall customer experience.
The app said our bay would be ready, but we had to wait 2.5 more hours.
Gift Card Limitations
Users are unable to add multiple gift cards to their account, which complicates the payment process and leaves unused balances. This limitation is perceived as a deliberate inconvenience, negatively impacting user satisfaction.
I can't add multiple gift cards to my account, which is frustrating.
Frequent App Crashes
The app experiences frequent crashes and login issues, preventing users from accessing their accounts and making reservations. This technical instability disrupts the user journey and diminishes app usability.
Even after reinstalling, the app constantly crashes and I can't access my account.
Reservation Fee Confusion
The app does not clearly communicate that reservation fees are separate from gameplay costs, leading to customer confusion and dissatisfaction. This lack of transparency can result in negative perceptions of the brand's integrity.
Update Overload
Frequent mandatory updates disrupt app usage and frustrate users who find the constant need to update unnecessary. This can lead to decreased app engagement and user retention.
The app requires updates almost every week, which is annoying.
Waitlist Functionality Issues
The app struggles with adding users to the waitlist and providing valid discount codes, causing inconvenience and dissatisfaction. These functional shortcomings hinder the app's effectiveness in enhancing the customer experience.
The app is terrible at adding you to the waitlist or giving valid discount codes.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inaccurate Wait Times
The app frequently provides incorrect wait times, leading to customer frustration upon arrival when actual wait times are significantly longer. This discrepancy undermines trust in the app's reliability and affects the overall customer experience.
Gift Card Limitations
Users are unable to add multiple gift cards to their account, which complicates the payment process and leaves unused balances. This limitation is perceived as a deliberate inconvenience, negatively impacting user satisfaction.
Frequent App Crashes
The app experiences frequent crashes and login issues, preventing users from accessing their accounts and making reservations. This technical instability disrupts the user journey and diminishes app usability.
Reservation Fee Confusion
The app does not clearly communicate that reservation fees are separate from gameplay costs, leading to customer confusion and dissatisfaction. This lack of transparency can result in negative perceptions of the brand's integrity.
Update Overload
Frequent mandatory updates disrupt app usage and frustrate users who find the constant need to update unnecessary. This can lead to decreased app engagement and user retention.
Waitlist Functionality Issues
The app struggles with adding users to the waitlist and providing valid discount codes, causing inconvenience and dissatisfaction. These functional shortcomings hinder the app's effectiveness in enhancing the customer experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

Told us on the app it would be an hour wait, we arrive at the allotted time to be told that it is 2.5 MORE hours that we have to wait when the app said our bay would be ready now. Staff said they can’t control the wait times on the app.
JessBenson1
Week of April 7th, 2025
Not being able to use game play credit for reserving a bay is ridiculous and a huge miss for user experience. You already have the money, just apply it for reservations.
donutgirl1913
Week of April 7th, 2025
The app does not make it clear that you are PAYING a FEE, SEPARATE from your experience. I paid nearly $60 to reserve two bays when no one was waiting for them. The app implies that the money is almost a down payment and not a reservation fee.
K32789
Week of April 7th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Told us on the app it would be an hour wait, we arrive at the allotted time to be told that it is 2.5 MORE hours that we have to wait when the app said our bay would be ready now. Staff said they can’t control the wait times on the app.
Candice Wu
App Store
Not being able to use game play credit for reserving a bay is ridiculous and a huge miss for user experience. You already have the money, just apply it for reservations.
Kelly Williams
Google Play
The app does not make it clear that you are PAYING a FEE, SEPARATE from your experience. I paid nearly $60 to reserve two bays when no one was waiting for them. The app implies that the money is almost a down payment and not a reservation fee.
Koray Okumus
Google Play

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