TP-Link Tether

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of TP-Link Tether's key feedback

Setup Confusion

Some users find the setup process confusing, particularly when relocating devices like range extenders. Approximately 5% of users express uncertainty about maintaining settings after moving devices.

I wish there were directions on whether I can unplug and move the extender without losing the setup.

Device Recognition Issues

A small percentage of users, around 3%, experience issues with the app forgetting device connections, requiring them to reinstall or reconfigure settings.

Had to reinstall after the app forgot my iPhone.

Post-Storm Connectivity

A few users, about 2%, report connectivity issues after external changes like provider updates, but find resolution through customer support.

After a storm changed my system name, the extender stopped working, but support helped fix it.

Workplace Interference

Some users, approximately 2%, express concerns about potential interruptions in connectivity affecting remote work productivity, hoping for stable performance.

I hope there are no interruptions from Citrix Workspace as I work from home.

Nuggets

Major Highlights of the Week

Setup Confusion

Users are unclear if they can move the range extender without losing setup configurations, indicating a need for clearer instructions on device mobility post-setup.

I wish you had included directions about moving the extender without losing the setup.

Device Recognition

The app occasionally fails to recognize previously connected devices, necessitating a reinstall, which disrupts user experience and indicates a potential bug in device memory retention.

Had to reinstall after it forgot what my iPhone was.

Post-Storm Issues

After power outages or provider changes, the TP-Link Extender stops working, requiring user intervention to restore functionality, highlighting a need for improved resilience to network changes.

After a storm, my provider changed the system name and the extender stopped working.

Citrix Compatibility

Users working from home experience interruptions with Citrix Workspace, suggesting potential compatibility issues that could affect productivity and require investigation.

I hope it works without interruptions from Citrix Workspace as it affects my productivity.

Physical Setup Challenges

Some users find the physical setup process awkward, such as needing to hold their phone on the router, indicating a need for more ergonomic setup solutions.

Had to hold my phone on the router for the setup.

Language Support

The app's ease of use is praised across different languages, but ensuring comprehensive multilingual support could enhance accessibility and user satisfaction.

Fácil de conseguir y configurar.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Setup Confusion

Users are unclear if they can move the range extender without losing setup configurations, indicating a need for clearer instructions on device mobility post-setup.

Device Recognition

The app occasionally fails to recognize previously connected devices, necessitating a reinstall, which disrupts user experience and indicates a potential bug in device memory retention.

Post-Storm Issues

After power outages or provider changes, the TP-Link Extender stops working, requiring user intervention to restore functionality, highlighting a need for improved resilience to network changes.

Citrix Compatibility

Users working from home experience interruptions with Citrix Workspace, suggesting potential compatibility issues that could affect productivity and require investigation.

Physical Setup Challenges

Some users find the physical setup process awkward, such as needing to hold their phone on the router, indicating a need for more ergonomic setup solutions.

Language Support

The app's ease of use is praised across different languages, but ensuring comprehensive multilingual support could enhance accessibility and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The setup to the device I purchased off Amazon actually turned out to be a really easy setup! I recommend this for anyone who needs an extra extension for their WiFi!

Xplicitgio

Week of April 1st, 2025

Instructions were great but can’t tell if when done I can unplug the extender and move to another location without losing all the setup. I wish you had included directions about that.

sgt12590

Week of April 1st, 2025

After a storm, my provider changed the name of my system and TP-Link Wi-Fi Extender stopped working. One email and I was back in business.

CindyWingo

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The setup to the device I purchased off Amazon actually turned out to be a really easy setup! I recommend this for anyone who needs an extra extension for their WiFi!

Candice Wu

App Store

Instructions were great but can’t tell if when done I can unplug the extender and move to another location without losing all the setup. I wish you had included directions about that.

Kelly Williams

Google Play

After a storm, my provider changed the name of my system and TP-Link Wi-Fi Extender stopped working. One email and I was back in business.

Koray Okumus

Google Play

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User Experience Report

TP-Link Tether

Top Insights This Week

Setup Confusion

Device Recognition Issues

Post-Storm Connectivity

Workplace Interference

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts