TradingView: Track All Markets

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TradingView: Track All Markets

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of TradingView: Track All Markets's key feedback

1

Customer Support Issues

A significant number of users, approximately 15%, report dissatisfaction with customer support, citing unresponsive service and unresolved issues, particularly regarding subscription and account problems.

I submitted a ticket and received zero response, and my issues with the app remain unresolved.

2

Subscription Confusion

Around 10% of users express frustration with unclear subscription terms and unexpected charges, leading to feelings of being misled or overcharged.

I signed up for a trial offer that seemed discounted, but I was unexpectedly charged a much higher amount.

3

App Glitches

Approximately 12% of users experience technical glitches, such as app crashes and chart errors, which negatively impact their trading activities and overall user experience.

I've lost money on trades due to app glitches and unexpected changes to my charts.

4

UI/UX Concerns

About 8% of users are dissatisfied with recent UI changes, finding them less intuitive and more cumbersome, which affects their ability to navigate the app efficiently.

The new update replaced useful data with a giant 'BUY' button, making the interface less user-friendly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

MetaTrader 4
MetaTrader 4 receives overwhelmingly positive feedback for its user-friendly interface and reliability, making it a favorite among both beginners and experienced traders. Users appreciate its ease of use and the ability to manage trades on the go, although some wish for additional features like bulk transactions.

#2 RUNNER UP

TradingView: Track All Markets
TradingView receives mixed feedback, with users praising its powerful charting tools and community features, but criticizing its customer service and technical issues like lagging charts and app crashes. Many users express frustration with the app's billing practices and lack of direct support.

#3 Straggler

Thinkorswim
Thinkorswim has received significant criticism since being acquired by Schwab, with users reporting numerous technical issues, including app crashes and login problems. Many users express dissatisfaction with the platform's reliability and customer support, leading them to consider alternatives.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MetaTrader 4
#1 Users Choice
MetaTrader 4 receives overwhelmingly positive feedback for its user-friendly interface and reliability, making it a favorite among both beginners and experienced traders. Users appreciate its ease of use and the ability to manage trades on the go, although some wish for additional features like bulk transactions.
TradingView: Track All Markets
#2 Runner-up
TradingView receives mixed feedback, with users praising its powerful charting tools and community features, but criticizing its customer service and technical issues like lagging charts and app crashes. Many users express frustration with the app's billing practices and lack of direct support.
Thinkorswim
#3 Straggler
Thinkorswim has received significant criticism since being acquired by Schwab, with users reporting numerous technical issues, including app crashes and login problems. Many users express dissatisfaction with the platform's reliability and customer support, leading them to consider alternatives.

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Nuggets

Major Highlights of the Week

Promo Expiry Issues
Promotional offers are expiring prematurely, causing frustration among long-term users who feel unsupported by customer service. This issue undermines user trust and loyalty, as seen in cases where support fails to honor advertised deals.
I tried to purchase a promo deal before it expired, but it said 'promo was expired' and support refused to help.
Glitch-Induced Losses
Technical glitches in the app are causing users to lose money on trades, particularly affecting new traders who find the experience frustrating and financially damaging. This highlights a critical need for improved app stability and reliability.
I've lost money on trades due to app glitches, which is very frustrating as a new trader.
Security Concerns
Account security issues, such as hacking and ineffective two-factor authentication, are leaving users vulnerable and unable to secure their accounts. This poses a significant risk to user data and trust in the platform's security measures.
My account was hacked and I can't use my phone number for two-factor authentication anymore.
Subscription Discrepancies
Users are experiencing significant price discrepancies between App Store and website subscriptions, leading to feelings of being overcharged and deceived. This inconsistency damages the perceived value and fairness of the subscription model.
I discovered I'm paying much more for my subscription through the App Store compared to the website.
Feature Parity Gaps
There is a lack of feature parity between the web and mobile apps, with users requesting key functionalities like screeners on mobile. This gap limits the app's usability and appeal for users who rely on mobile trading.
The screener is perfect on the web app, but it's missing on the mobile app.
UI/UX Frustrations
Recent UI changes, such as the addition of non-removable buttons, are negatively impacting user experience by cluttering the interface and reducing functionality. Users are calling for a return to a more streamlined and informative design.
The new 'BUY' button clutters the UI and removes useful information, making the app less functional.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Promo Expiry Issues
Promotional offers are expiring prematurely, causing frustration among long-term users who feel unsupported by customer service. This issue undermines user trust and loyalty, as seen in cases where support fails to honor advertised deals.
Glitch-Induced Losses
Technical glitches in the app are causing users to lose money on trades, particularly affecting new traders who find the experience frustrating and financially damaging. This highlights a critical need for improved app stability and reliability.
Security Concerns
Account security issues, such as hacking and ineffective two-factor authentication, are leaving users vulnerable and unable to secure their accounts. This poses a significant risk to user data and trust in the platform's security measures.
Subscription Discrepancies
Users are experiencing significant price discrepancies between App Store and website subscriptions, leading to feelings of being overcharged and deceived. This inconsistency damages the perceived value and fairness of the subscription model.
Feature Parity Gaps
There is a lack of feature parity between the web and mobile apps, with users requesting key functionalities like screeners on mobile. This gap limits the app's usability and appeal for users who rely on mobile trading.
UI/UX Frustrations
Recent UI changes, such as the addition of non-removable buttons, are negatively impacting user experience by cluttering the interface and reducing functionality. Users are calling for a return to a more streamlined and informative design.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is overall very good, but the iOS forced menu bar now takes up too much permanent real estate at the top of every screen. I wish this could be changed back so users could fully maximize the entire screen and save key strokes.
sethestate
Week of April 9th, 2025
The alerts are incredibly useful, but I've been waiting for this feature for several years now. With over 400 alerts, they shouldn't just disappear from my Lock Screen when I tap one. Grouping them nicely by pairs on the Lock Screen would be much better for tracking alerts efficiently.
SB_von6
Week of April 9th, 2025
At first this app was great, but recently the trades have all been super buggy for me. For example, today I had a trade setup but it started nowhere near when I had set it, went way past my stop loss and took it.
NVander10
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is overall very good, but the iOS forced menu bar now takes up too much permanent real estate at the top of every screen. I wish this could be changed back so users could fully maximize the entire screen and save key strokes.
Candice Wu
App Store
The alerts are incredibly useful, but I've been waiting for this feature for several years now. With over 400 alerts, they shouldn't just disappear from my Lock Screen when I tap one. Grouping them nicely by pairs on the Lock Screen would be much better for tracking alerts efficiently.
Kelly Williams
Google Play
At first this app was great, but recently the trades have all been super buggy for me. For example, today I had a trade setup but it started nowhere near when I had set it, went way past my stop loss and took it.
Koray Okumus
Google Play

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