Transit • Subway & Bus Times

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Transit • Subway & Bus Times's key feedback

Complex Interface

Many users find the app's interface confusing and difficult to navigate, with approximately 15% of users expressing frustration over its usability. This complexity hinders their ability to access schedules and purchase tickets efficiently.

The app looks like it was designed for toddlers, making it hard to use and even transit police couldn't figure out how to buy a ticket.

Inaccurate Timings

A significant number of users, around 20%, report issues with inaccurate bus and train timings, leading to missed connections and unreliable travel planning. This inconsistency in real-time data affects their trust in the app.

The app said the bus was 30 minutes away, but it passed by right after I walked away.

Subscription Model Frustration

Approximately 10% of users are dissatisfied with the shift to a subscription model, which limits access to features that were previously free, making trip planning inconvenient for those who cannot afford the premium version.

I remember when this app was free; now it's a hassle to plan trips without a subscription.

Battery Drain Issues

Around 5% of users experience significant battery drain due to the app running in the background, which discourages them from using it regularly despite its benefits.

The app drains my battery to 80% in an hour just from running in the background.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Citymapper

Citymapper is highly praised for its user-friendly interface and accurate navigation, especially in major cities like London and New York. Users appreciate its detailed route options and real-time updates, making it a reliable choice for urban commuters.

#2 RUNNER UP

Transit • Subway & Bus Times

Transit receives mixed feedback; while many users find it accurate and helpful for real-time transit information, others criticize its recent shift to a subscription model and occasional inaccuracies in timing. Despite these issues, it remains a popular choice for its comprehensive coverage and user-friendly features.

#3 Straggler

Moovit

Moovit is appreciated for its extensive coverage and ease of use, but users often complain about intrusive ads and occasional inaccuracies in transit schedules. While it offers a wide range of features, the ad-heavy experience can detract from its overall usability.

Nuggets

Major Highlights of the Week

Complex Interface

The app's interface prioritizes aesthetics over usability, making navigation difficult and frustrating for users trying to perform basic tasks like purchasing tickets.

The app looks like it was designed for toddlers, and even transit police can't figure out how to buy a ticket.

Subscription Barrier

Users are frustrated by the need for a subscription to access basic features, which were previously free, limiting the app's utility for those unwilling or unable to pay.

I remember when this app was completely free; now it's an inconvenience to plan trips without a subscription.

Inaccurate Timings

The app frequently provides incorrect bus and train arrival times, leading to missed connections and unreliable travel planning.

The app said the bus would arrive in 5 minutes, but it passed by my house before I even got outside.

Notification Failures

Notifications are unreliable, often failing to alert users about departures or arrivals unless the app is actively open, causing confusion and missed stops.

My notifications have stopped working unless the app is open, leaving me lost and confused.

Battery Drain

The app significantly drains battery life when running in the background, deterring users from keeping it active during travel.

The app drains my battery down to 80% in an hour just from running in the background.

Limited Offline Access

Users struggle with accessing schedules and route information offline, especially when far from transit stations, reducing the app's effectiveness in planning trips.

If you're too far from the station, you can't see the time schedule, which is inconvenient for planning trips.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Complex Interface

The app's interface prioritizes aesthetics over usability, making navigation difficult and frustrating for users trying to perform basic tasks like purchasing tickets.

Subscription Barrier

Users are frustrated by the need for a subscription to access basic features, which were previously free, limiting the app's utility for those unwilling or unable to pay.

Inaccurate Timings

The app frequently provides incorrect bus and train arrival times, leading to missed connections and unreliable travel planning.

Notification Failures

Notifications are unreliable, often failing to alert users about departures or arrivals unless the app is actively open, causing confusion and missed stops.

Battery Drain

The app significantly drains battery life when running in the background, deterring users from keeping it active during travel.

Limited Offline Access

Users struggle with accessing schedules and route information offline, especially when far from transit stations, reducing the app's effectiveness in planning trips.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has some of the best real-time data for my local transit agency, covering bus, light rail, and streetcar. Highly recommend it!

BSchubAZ

Week of April 7th, 2025

I used to love this app, but the battery drain has become unbearable. It drains my battery to 80% in an hour just from running in the background.

IndigOKC

Week of April 7th, 2025

I downloaded this app to find out how and when our bus service runs, but it has been completely unhelpful. I can't even find the schedule.

budsprcialist

Week of April 7th, 2025

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app has some of the best real-time data for my local transit agency, covering bus, light rail, and streetcar. Highly recommend it!

Candice Wu

App Store

I used to love this app, but the battery drain has become unbearable. It drains my battery to 80% in an hour just from running in the background.

Kelly Williams

Google Play

I downloaded this app to find out how and when our bus service runs, but it has been completely unhelpful. I can't even find the schedule.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Transit • Subway & Bus Times

Top Insights This Week

Complex Interface

Inaccurate Timings

Subscription Model Frustration

Battery Drain Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts