TREBEL Music - Download Songs

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of TREBEL Music - Download Songs's key feedback

Missing Popular Artists

A significant number of users are frustrated by the absence of certain popular artists, such as The Beatles, on the app. Approximately 10% of users have expressed disappointment over the inability to download or request music from these artists.

The app lacks The Beatles' music, which is disappointing for fans.

Lost Downloads

Some users have experienced issues with their downloaded music disappearing unexpectedly, causing frustration and inconvenience. This problem seems to affect around 5% of users, who have reported losing their entire music library.

I lost all my downloaded songs, and I don't know why.

Unavailable Songs

Users have noted that many songs are either unavailable for download or not present in the app at all, leading to dissatisfaction. Approximately 8% of users have mentioned this issue, expressing disappointment when their favorite tracks are missing.

There are many songs I can't download or find on the app.

Ad Experience

While the app is appreciated for its free service, some users find the ad experience intrusive, especially when ads do not play in the background during downloads. About 7% of users have commented on the need for a smoother ad experience.

I wish ads would play in the background while downloading music.

Nuggets

Major Highlights of the Week

Missing Beatles

Users are frustrated by the absence of The Beatles' music, which cannot be downloaded or requested, despite being a highly sought-after band. This gap in the music library limits user satisfaction and engagement.

I can't download any Beatles songs, and the request feature doesn't work for them.

Lost Downloads

Some users experience a complete loss of their downloaded music, which undermines trust in the app's reliability and data retention capabilities. This issue is critical as it affects user retention and satisfaction.

All my downloads are gone, and I had hundreds of songs.

Unavailable Songs

There is a notable number of songs that are either unavailable for download or missing entirely from the app, leading to user disappointment. This limitation affects the perceived comprehensiveness of the music library.

Many songs can't be downloaded or aren't on the app at all.

Coin System Frustration

The requirement to use coins for listening to music is seen as unnecessary and frustrating by users, detracting from the app's user experience. Simplifying this system could enhance user satisfaction.

It's annoying that we need coins to listen to music; just make it normal.

Playlist Deletion

Users have reported unexpected deletion of their playlists, which disrupts their personalized music experience and diminishes app reliability. Addressing this issue is crucial for maintaining user trust.

My playlist was deleted after having the app for more than a year.

Ad Placement Issues

While ads are expected, users prefer them to play in the background during downloads to avoid interrupting their experience. Optimizing ad placement could improve user satisfaction and engagement.

I wish ads would play in the background while downloading music.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Missing Beatles

Lost Downloads

Unavailable Songs

Coin System Frustration

Playlist Deletion

Ad Placement Issues

While ads are expected, users prefer them to play in the background during downloads to avoid interrupting their experience. Optimizing ad placement could improve user satisfaction and engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've enjoyed using this app for a couple of years, but there's a severe lack of 'The Beatles' songs available for download, which is disappointing for fans of the world's best band.

Jack F Norman

Week of April 1st, 2025

I love TREBEL because I can listen to my music offline without paying, but I'm disappointed that many songs can't be downloaded or aren't available on the app.

Good but cant see clothes

Week of April 1st, 2025

I gave 5 stars because I loved TREBEL, but now all my downloads are gone! I had hundreds of songs, and now there's nothing. Where are my songs?

Big Country Girl 1958

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I've enjoyed using this app for a couple of years, but there's a severe lack of 'The Beatles' songs available for download, which is disappointing for fans of the world's best band.

Candice Wu

App Store

I love TREBEL because I can listen to my music offline without paying, but I'm disappointed that many songs can't be downloaded or aren't available on the app.

Kelly Williams

Google Play

I gave 5 stars because I loved TREBEL, but now all my downloads are gone! I had hundreds of songs, and now there's nothing. Where are my songs?

Koray Okumus

Google Play

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User Experience Report

TREBEL Music - Download Songs

Top Insights This Week

Missing Popular Artists

Lost Downloads

Unavailable Songs

Ad Experience

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts