SketchUp

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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SketchUp

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of SketchUp's key feedback

1

Subscription Barrier

A significant number of users express frustration over the app's limited functionality without a paid subscription, with approximately 30% of users feeling misled by the app's free listing. Many users are disappointed to find that they must pay to access essential features, which they believe should be available for free or at a lower cost.

The app is unusable without a subscription, and I feel misled by the 'free' label.

2

Frequent Crashes

Around 20% of users report frequent app crashes, leading to lost work and frustration. This issue is particularly concerning for those who rely on the app for professional use, as it disrupts workflow and results in wasted time.

The app crashes constantly, causing me to lose hours of work, which is unacceptable for a paid service.

3

Login Issues

Approximately 15% of users experience difficulties with logging in, which prevents them from accessing the app's features. This issue is particularly frustrating for paying customers who are unable to use the service they have subscribed to.

I can't log in despite having a subscription, and the app is stuck on the main page.

4

Data Loss Concerns

About 10% of users are concerned about data loss, with reports of saved models disappearing from both local and cloud storage. This issue undermines trust in the app's reliability and is a significant pain point for users who depend on it for important projects.

My detailed plans were deleted from the cloud, and I can't find any previous versions, which is a major setback.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AutoCAD
AutoCAD receives praise for its functionality and ease of use, especially for professionals in the engineering and construction fields. However, some users express frustration with the app's premium features and subscription model, which they find restrictive and costly.

#2 RUNNER UP

SketchUp
SketchUp is appreciated for its intuitive design and versatility in 3D modeling, with users highlighting its usefulness for quick modeling and project visualization. Nonetheless, many users are dissatisfied with the app's stability issues, frequent crashes, and the necessity of a subscription for full functionality.

#3 Straggler

Revit
Revit is commended for its comprehensive tools and capabilities in architectural design and construction documentation. Users appreciate its integration and efficiency, though some find the learning curve steep and the software demanding in terms of system resources.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AutoCAD
#1 Users Choice
AutoCAD receives praise for its functionality and ease of use, especially for professionals in the engineering and construction fields. However, some users express frustration with the app's premium features and subscription model, which they find restrictive and costly.
SketchUp
#2 Runner-up
SketchUp is appreciated for its intuitive design and versatility in 3D modeling, with users highlighting its usefulness for quick modeling and project visualization. Nonetheless, many users are dissatisfied with the app's stability issues, frequent crashes, and the necessity of a subscription for full functionality.
Revit
#3 Straggler
Revit is commended for its comprehensive tools and capabilities in architectural design and construction documentation. Users appreciate its integration and efficiency, though some find the learning curve steep and the software demanding in terms of system resources.

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Nuggets

Major Highlights of the Week

Subscription Barrier
Users are frustrated by the inability to access core features without a subscription, feeling misled by the app's free listing. This creates a negative initial experience, deterring potential long-term users.
You can’t do anything without paying; you can only view models without $17.99/month.
Data Loss
Frequent crashes and lack of autosave lead to significant data loss, causing frustration and wasted time for users. This undermines trust in the app's reliability, especially for paid subscribers.
App crashed again and lost all of the model I was trying to rebuild; this is ridiculous.
Login Issues
Users experience persistent login problems, preventing access to the app despite having correct credentials. This issue is particularly frustrating for paying customers who cannot utilize their subscriptions.
I made an account and wrote down my email and password, but it isn’t letting me log in.
Pricing Concerns
The high subscription cost is perceived as unjustified, especially when basic functionality is locked behind a paywall. Users suggest a more affordable pricing model to enhance accessibility.
They could’ve at least made the monthly fee 10 dollars; 18 is just insane.
Feature Instability
Key features like the scan function and drawing tools are unreliable, leading to user dissatisfaction. This instability hampers the app's usability and diminishes its value proposition.
I can’t draw a line properly, and the scan feature is broken.
Cloud Storage Issues
Users report losing detailed plans from cloud storage, with no access to previous versions. This data management flaw is critical, as it affects ongoing projects and user trust.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Barrier
Users are frustrated by the inability to access core features without a subscription, feeling misled by the app's free listing. This creates a negative initial experience, deterring potential long-term users.
Data Loss
Frequent crashes and lack of autosave lead to significant data loss, causing frustration and wasted time for users. This undermines trust in the app's reliability, especially for paid subscribers.
Login Issues
Users experience persistent login problems, preventing access to the app despite having correct credentials. This issue is particularly frustrating for paying customers who cannot utilize their subscriptions.
Pricing Concerns
The high subscription cost is perceived as unjustified, especially when basic functionality is locked behind a paywall. Users suggest a more affordable pricing model to enhance accessibility.
Feature Instability
Key features like the scan function and drawing tools are unreliable, leading to user dissatisfaction. This instability hampers the app's usability and diminishes its value proposition.
Cloud Storage Issues
Users report losing detailed plans from cloud storage, with no access to previous versions. This data management flaw is critical, as it affects ongoing projects and user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes frequently and doesn't save my work, which is frustrating for a paid app. Autosave or version control is essential for a better user experience.
DTSnyder
Week of April 9th, 2025
The app is locked unless you pay or sign up for a free trial. Even trying to create a new project requires signing up, which is misleading for a 'free' app.
gard1128
Week of April 9th, 2025
SketchUp is a powerful tool for architects, allowing seamless transition from 2D to 3D designs. However, the iPad version lacks stability, leading to data loss and crashes.
EndUseroftheother20%
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app crashes frequently and doesn't save my work, which is frustrating for a paid app. Autosave or version control is essential for a better user experience.
Candice Wu
App Store
The app is locked unless you pay or sign up for a free trial. Even trying to create a new project requires signing up, which is misleading for a 'free' app.
Kelly Williams
Google Play
SketchUp is a powerful tool for architects, allowing seamless transition from 2D to 3D designs. However, the iPad version lacks stability, leading to data loss and crashes.
Koray Okumus
Google Play

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