A significant number of users, approximately 20%, report difficulties in obtaining refunds, even when airlines approve them. Trip.com is accused of obstructing refund processes and providing misleading information, leading to customer frustration and distrust.

Trip.com obstructed my refund request despite airline approval, using various excuses to avoid returning my money.

Around 15% of users experience fluctuating prices during the booking process, with costs increasing unexpectedly. This inconsistency leads to a perception of dishonesty and frustration among customers.

Trip.com changed the price of my ticket multiple times during booking, making it much more expensive than initially shown.

Approximately 25% of users express dissatisfaction with Trip.com's customer service, citing unhelpful responses and a lack of resolution to their issues. This results in a negative customer experience and a loss of trust.

Trip.com's customer service repeatedly apologized but failed to resolve my simple requests, forcing me to contact the airline directly.

About 10% of users report issues with booking errors, such as incorrect dates or unconfirmed reservations, leading to missed flights and additional costs. These errors cause significant inconvenience and stress for travelers.

I booked a flight, but the reference number was not found at check-in, resulting in my sister missing her flight and no refund provided.