Users experience significant issues with booking accuracy and customer support, leading to disrupted plans and frustration. Approximately 5% of users report problems with incorrect information and lack of assistance during bookings.

I booked a dinner cruise, but the address provided was incorrect, leaving me stranded.

The app's search functionality is not intuitive, often redirecting users to irrelevant results, which frustrates those trying to find local options. Around 3% of users encounter difficulties with the search feature not prioritizing nearby results.

Searching for 'pepian' redirected me to a place called Pepin, not what I wanted.

The map feature is laggy and requires repetitive actions, making it cumbersome for users to explore areas efficiently. Approximately 2% of users find the map navigation slow and tedious.

Zooming and panning in the map is incredibly laggy and slow, making it hard to use.

There are inconsistencies in review locations, leading to confusion and mistrust in the app's reliability. About 1% of users report that reviews are often mismatched with the actual locations they are interested in.

Most reviews for a lounge in KUL were actually for PEN, which was misleading.