trivago: Compare hotel prices

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of trivago: Compare hotel prices's key feedback

Booking Cancellations

A significant issue is unexpected booking cancellations without prior notification, affecting approximately 10% of users. This leaves travelers stranded and forces them to find alternative accommodations at higher prices, ruining their travel plans.

Trivago canceled my hotel booking without notice, leaving me without a room upon arrival.

Scam Bookings

Users report being scammed by third-party booking partners on Trivago, with around 8% experiencing non-existent bookings or cancellations after payment. This undermines trust in the platform as users are left without reservations and financial recourse.

I booked a hotel through Trivago, only to find out the reservation was canceled by a scam partner.

Hidden Fees

Approximately 7% of users encounter unexpected fees not disclosed during the booking process, leading to higher costs than anticipated. This lack of transparency frustrates users who feel misled by the initial price shown.

I was charged over $100 in hidden fees after confirming my booking on Trivago.

Poor Customer Service

Around 9% of users express dissatisfaction with Trivago's customer service, citing difficulties in contacting support and resolving issues. This lack of support exacerbates problems when bookings go wrong.

Trivago's customer service is non-existent, making it impossible to resolve booking issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Expedia

Expedia receives mixed feedback, with users praising its ease of use and competitive pricing, but many criticize its customer service and technical issues. Some users report difficulties with logging in and accessing bookings, while others appreciate the convenience and value of the app.

#2 RUNNER UP

Booking.com

Booking.com is appreciated for its user-friendly interface and reliable service, but some users express frustration with customer support and unexpected fees. The app is generally seen as a convenient tool for finding accommodations, though issues with booking confirmations and cancellations are noted.

#3 Straggler

trivago: Compare hotel prices

Trivago receives mixed reviews, with users appreciating its price comparison feature and ease of use, but others report issues with booking reliability and customer service. Some users experience problems with misleading prices and unresponsive support, while others find it a helpful tool for finding deals.

Nuggets

Major Highlights of the Week

Booking Cancellations

Trivago has been canceling hotel bookings without notifying users, leaving them stranded and forced to find alternative accommodations at higher prices. This lack of communication and support severely impacts user trust and satisfaction.

Trivago canceled my hotel booking without notice, leaving me without a room upon arrival.

Non-Existent Rooms

Users are booking and paying for hotel rooms that do not exist, leading to a loss of money and no accommodation. This issue highlights a critical flaw in the verification of listings on the platform.

I booked a room that didn't exist and was denied a refund, making me wary of using Trivago again.

Hidden Fees

Unexpected fees are being charged after booking confirmation, which were not disclosed upfront, causing frustration and financial strain. This transparency issue undermines the app's reliability and user experience.

I was charged over $100 in hidden fees after confirming my booking, which were not listed before.

Misleading Ads

Advertisements on Trivago show low prices that are not available when users access the app, leading to disappointment and a perception of deceptive practices. This inconsistency damages the app's credibility.

The app advertised a low price, but I couldn't find it when I opened the app.

Scam Listings

Scam companies are using Trivago to post attractive prices, only to cancel reservations later, leaving users without bookings or refunds. This issue raises concerns about the platform's vetting process for partners.

I was scammed by a company on Trivago that canceled my reservation and kept my money.

Customer Service Issues

Users are experiencing poor customer service, with difficulties in contacting support and resolving issues, leading to dissatisfaction and a lack of trust in the platform. This gap in service is a significant barrier to user retention.

I couldn't reach customer service to cancel my booking, and the hotel couldn't help either.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Booking Cancellations

Non-Existent Rooms

Users are booking and paying for hotel rooms that do not exist, leading to a loss of money and no accommodation. This issue highlights a critical flaw in the verification of listings on the platform.

Hidden Fees

Misleading Ads

Scam Listings

Customer Service Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I booked a hotel in Key West, but Trivago canceled it without notifying me, leaving us without a room and doubling our costs. Trivago ruined our vacation.

Disappointed and now broke

Week of April 9th, 2025

I was charged $102.56 in hidden fees after confirming a booking. I've never had this issue with Priceline or Expedia.

KG5864

Week of April 9th, 2025

I was scammed by booking through Trivago with companies like Holisto and Algotels, which canceled my reservation without refund. Trivago should be ashamed of allowing scams on their platform.

Max.961

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I booked a hotel in Key West, but Trivago canceled it without notifying me, leaving us without a room and doubling our costs. Trivago ruined our vacation.

Candice Wu

App Store

I was charged $102.56 in hidden fees after confirming a booking. I've never had this issue with Priceline or Expedia.

Kelly Williams

Google Play

I was scammed by booking through Trivago with companies like Holisto and Algotels, which canceled my reservation without refund. Trivago should be ashamed of allowing scams on their platform.

Koray Okumus

Google Play

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User Experience Report

trivago: Compare hotel prices

Top Insights This Week

Booking Cancellations

Scam Bookings

Hidden Fees

Poor Customer Service

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts