Trivago

User Experience Report

Week of February 14th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Trivago's key feedback

Booking Issues

Users frequently experience problems with bookings not being recognized by hotels, leading to confusion and frustration. This issue undermines trust in the app's reliability.

Price Discrepancies

Users frequently experience problems with bookings not being recognized by hotels, leading to confusion and frustration. This issue undermines trust in the app's reliability.

Third-Party Problems

Users report issues with third-party sites that Trivago redirects them to, including scams and poor customer service, which reflects poorly on Trivago.

App Crashes

The app's performance issues, such as crashing and slow loading times, are causing user frustration and hindering the booking process.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Paytm Insider

Paytm Insider is appreciated for its user-friendly interface and reliable service, though some users report occasional glitches and issues with event bookings.

#2 RUNNER UP

Makemytrip

Makemytrip faces significant criticism for poor customer service and booking issues, with many users reporting problems with refunds and support.

#3 Straggler

Dunzo

Dunzo is highly praised for its convenience and quick delivery service, making it a favorite among users for everyday tasks and errands.

Nuggets

Major Highlights of the Week

Booking Issues

Improve the booking process to ensure reservations are confirmed with hotels. Implement a system to verify bookings directly with hotels to prevent customer inconvenience.

Price Discrepancies

Ensure advertised prices match final booking prices. Implement a transparent pricing policy to build trust and reduce customer frustration.

Third-Party Problems

Enhance partnerships with third-party sites to ensure reliable service. Regularly audit third-party partners to maintain quality and customer satisfaction.

App Crashes

Address app stability issues to prevent crashes. Conduct thorough testing and updates to improve app performance and user experience.

Customer Service

Improve customer service response times and resolution processes. Train support staff to handle issues efficiently and empathetically.

Misleading Ads

Ensure advertisements accurately reflect the service and prices offered. Review and adjust marketing strategies to align with actual offerings and avoid misleading customers.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Booking Issues

Improve the booking process to ensure reservations are confirmed with hotels. Implement a system to verify bookings directly with hotels to prevent customer inconvenience.

Price Discrepancies

Ensure advertised prices match final booking prices. Implement a transparent pricing policy to build trust and reduce customer frustration.

Third-Party Problems

Enhance partnerships with third-party sites to ensure reliable service. Regularly audit third-party partners to maintain quality and customer satisfaction.

App Crashes

Address app stability issues to prevent crashes. Conduct thorough testing and updates to improve app performance and user experience.

Customer Service

Improve customer service response times and resolution processes. Train support staff to handle issues efficiently and empathetically.

Misleading Ads

Ensure advertisements accurately reflect the service and prices offered. Review and adjust marketing strategies to align with actual offerings and avoid misleading customers.

Quotes of the week

Hear from some of the most impactful users to drive changes

I was told I could modify my reservation within a specified time, but when I tried, they refused and wouldn't refund me for the extra day. They rip you off even if you follow the rules. Do not use this service.

App Store

I used this app twice to book hotels, and both times it was unreliable. My credit card was charged, but the hotel had no record of my booking. This happened again with another booking, and the hotel was fully booked with no info from Trivago.

Google Play

Ads show extremely low room rates, but when you click, the rate is four times higher. It's misleading and frustrating.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Ads show extremely low room rates, but when you click, the rate is four times higher. It's misleading and frustrating.

Koray Okumus

Google Play

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User Experience Report

Trivago

Top Insights This Week

Booking Issues

Price Discrepancies

Third-Party Problems

App Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts