Trulia – Real Estate

User Experience Report

Week of February 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Trulia – Real Estate's key feedback

Canada Access Issues

Many users report that the app is not functional in Canada, with 20% of negative reviews mentioning this issue. Addressing this could significantly increase user satisfaction and expand the user base.

Canadian Availability

Satellite View Removal

The removal of the satellite view feature has disappointed users who found it useful for understanding property layouts. Reinstating this feature could enhance user experience and satisfaction.

Notification Overload

Users are annoyed by excessive notifications for minor updates, such as small price reductions. Implementing better notification controls could improve user experience and reduce app fatigue.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zillow

Zillow receives high praise for its comprehensive property listings and user-friendly interface, making it a favorite among users for both browsing and serious house hunting. Users appreciate its detailed information and interactive features, although some have reported issues with app crashes and outdated listings.

#2 RUNNER UP

Realtor.com

Realtor.com is appreciated for its ease of use and informative layout, providing users with a seamless experience in finding real estate. Users value its comprehensive data, although some have noted occasional discrepancies in listing availability.

#3 Straggler

Redfin

Redfin is lauded for its fast updates and detailed property information, with users finding it highly reliable for real estate searches. However, some users have experienced performance issues and difficulties with filtering options, impacting their overall experience.

Nuggets

Major Highlights of the Week

Registration Issues

Users are frustrated with the mandatory use of third-party services for registration, which often fail. Simplify the registration process by allowing direct email sign-ups to enhance user experience and reduce friction.

Canadian Availability

Numerous users report the app is not functional in Canada, leading to dissatisfaction. Expand the app's functionality to include Canadian cities to tap into a broader market and improve user satisfaction.

Satellite View Removal

The removal of the satellite view feature has disappointed users who found it useful for property layout insights. Reintroduce the satellite view to enhance the app's utility and user satisfaction.

Notification Overload

Users are overwhelmed by excessive notifications for minor updates. Implement a more refined notification system that allows users to customize alerts based on their preferences to improve user engagement.

Pet-Friendly Listings

Users request clear indications of pet-friendly properties. Add a filter or label for pet-friendly listings to improve search efficiency and user satisfaction.

Saved Searches Frustration

Editing saved searches is cumbersome, leading to user frustration. Enhance the saved search functionality to allow easy modifications and highlight new listings to improve user experience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Registration Issues

Canadian Availability

Satellite View Removal

The removal of the satellite view feature has disappointed users who found it useful for property layout insights. Reintroduce the satellite view to enhance the app's utility and user satisfaction.

Notification Overload

Pet-Friendly Listings

Users request clear indications of pet-friendly properties. Add a filter or label for pet-friendly listings to improve search efficiency and user satisfaction.

Saved Searches Frustration

Editing saved searches is cumbersome, leading to user frustration. Enhance the saved search functionality to allow easy modifications and highlight new listings to improve user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't work in Canada, which is disappointing for potential customers like me. It would be helpful if this was mentioned before downloading.

App Store

The app is great for browsing real estate, but it would be helpful to indicate if condos are pet-friendly right on the first picture.

Google Play

The latest update removed the satellite view, which was useful for seeing the layout of the yard. This was one of the best features, and now it's gone.

Google Play

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app doesn't work in Canada, which is disappointing for potential customers like me. It would be helpful if this was mentioned before downloading.

Candice Wu

App Store

The app is great for browsing real estate, but it would be helpful to indicate if condos are pet-friendly right on the first picture.

Kelly Williams

Google Play

The latest update removed the satellite view, which was useful for seeing the layout of the yard. This was one of the best features, and now it's gone.

Koray Okumus

Google Play

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User Experience Report

Trulia – Real Estate

Top Insights This Week

Canada Access Issues

Canadian Availability

Satellite View Removal

Notification Overload

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts