Trulia Real Estate & Rentals

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Trulia Real Estate & Rentals

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Trulia Real Estate & Rentals's key feedback

1

Filter Issues

Many users report that the app's filters do not work as intended, leading to irrelevant search results. Approximately 15% of users are affected by this issue, as they find it frustrating to manually sift through listings that do not meet their criteria.

The filters don't work properly, showing homes without pools when I specifically search for them.

2

Notification Overload

Users are overwhelmed by excessive notifications that do not align with their preferences, causing frustration and annoyance. This issue affects about 10% of users who find the notifications irrelevant and intrusive.

I get a dozen notifications for listings I have no interest in, despite setting specific filters.

3

Missing Data

Some users are frustrated by the lack of important property details, such as the year built for rentals or flood zone information, which are crucial for making informed decisions. Around 8% of users have expressed dissatisfaction with missing data.

Year built is missing on rental properties, which is vital information for me.

4

Search Functionality Problems

The app's search functionality is reported to be unreliable, with users unable to find listings in specific areas or experiencing blank feeds. Approximately 12% of users encounter these issues, leading to a poor search experience.

I can't find apartments in the Bronx, Queens, or Manhattan, but they show up when I search in Jersey.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow
Zillow is praised for its user-friendly interface, comprehensive listings, and timely updates. However, some users report issues with data accuracy and unwanted notifications, while others appreciate its extensive filtering options and detailed property information.

#2 RUNNER UP

Redfin
Redfin is highly regarded for its accurate and up-to-date listings, often providing information faster than competitors. Users appreciate its intuitive design and detailed property data, though some experience app crashes and issues with search filters.

#3 Straggler

Trulia Real Estate & Rentals
Trulia receives mixed feedback, with users appreciating its neighborhood insights and detailed property information. However, there are complaints about filter functionality, unwanted notifications, and occasional app glitches, which detract from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow
#1 Users Choice
Zillow is praised for its user-friendly interface, comprehensive listings, and timely updates. However, some users report issues with data accuracy and unwanted notifications, while others appreciate its extensive filtering options and detailed property information.
Redfin
#2 Runner-up
Redfin is highly regarded for its accurate and up-to-date listings, often providing information faster than competitors. Users appreciate its intuitive design and detailed property data, though some experience app crashes and issues with search filters.
Trulia Real Estate & Rentals
#3 Straggler
Trulia receives mixed feedback, with users appreciating its neighborhood insights and detailed property information. However, there are complaints about filter functionality, unwanted notifications, and occasional app glitches, which detract from the overall user experience.

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Nuggets

Major Highlights of the Week

Missing Year Built
The app lacks the 'year built' information for rental properties, which is crucial for users assessing property age and condition. This omission diminishes the app's utility for renters seeking comprehensive property details.
Year built is missing on rental properties, please restore this vital data.
Excessive Notifications
Users receive numerous irrelevant notifications, particularly for property types they have not expressed interest in, causing frustration and notification fatigue. This issue highlights a need for more precise notification settings aligned with user preferences.
I get a dozen notifications for land or lots, which I never filter for.
Ineffective Filters
The app's filters do not function as intended, failing to exclude properties that do not meet specified criteria such as HOA fees or property features. This inefficiency forces users to manually sift through unsuitable listings, wasting time and effort.
Filters don't work; condos with high HOAs and no parking still appear.
Unwanted 1-Click Requests
The 'Check availability with 1-click' feature sends unwanted messages to property managers despite user attempts to disable it, leading to user frustration and potential privacy concerns. This persistent issue undermines user control over communication preferences.
The 1-click function keeps sending messages I don't want to send.
Lack of Move-In Date Filter
The absence of a filter for move-in dates in apartment searches complicates the process for users, who must manually check each listing. This oversight reduces the app's efficiency and user satisfaction in finding timely rental options.
Persistent Feed Issues
Users experience persistent issues with unwanted listings reappearing in their feed despite attempts to remove them, indicating a malfunction in feed customization. This problem detracts from the personalized experience users expect from the app.
Houses from another state keep showing in my feed despite removal attempts.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Missing Year Built
The app lacks the 'year built' information for rental properties, which is crucial for users assessing property age and condition. This omission diminishes the app's utility for renters seeking comprehensive property details.
Excessive Notifications
Users receive numerous irrelevant notifications, particularly for property types they have not expressed interest in, causing frustration and notification fatigue. This issue highlights a need for more precise notification settings aligned with user preferences.
Ineffective Filters
The app's filters do not function as intended, failing to exclude properties that do not meet specified criteria such as HOA fees or property features. This inefficiency forces users to manually sift through unsuitable listings, wasting time and effort.
Unwanted 1-Click Requests
The 'Check availability with 1-click' feature sends unwanted messages to property managers despite user attempts to disable it, leading to user frustration and potential privacy concerns. This persistent issue undermines user control over communication preferences.
Lack of Move-In Date Filter
The absence of a filter for move-in dates in apartment searches complicates the process for users, who must manually check each listing. This oversight reduces the app's efficiency and user satisfaction in finding timely rental options.
Persistent Feed Issues
Users experience persistent issues with unwanted listings reappearing in their feed despite attempts to remove them, indicating a malfunction in feed customization. This problem detracts from the personalized experience users expect from the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The search criteria you enter are not used to inform notifications of new listings. It only uses geographical location and perhaps price range, ignoring other important factors. I left feedback in the app, but after almost a month, there is still no response.
JLIDeveloper
Week of April 9th, 2025
The biggest issue I have with the app is the fact that the filters don’t work. For example, if you try to filter out condos with HOAs higher than $600 per month, the app does not filter out the condos with higher HOAs. Please fix the filters.
BlankProfileName
Week of April 9th, 2025
Trulia has quadruple the amount of pertinent information about real estate properties than their competitors. Details about demographics are miles above Zillow. I wouldn’t buy a house without doing my homework on Trulia.
ibubmb
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The search criteria you enter are not used to inform notifications of new listings. It only uses geographical location and perhaps price range, ignoring other important factors. I left feedback in the app, but after almost a month, there is still no response.
Candice Wu
App Store
The biggest issue I have with the app is the fact that the filters don’t work. For example, if you try to filter out condos with HOAs higher than $600 per month, the app does not filter out the condos with higher HOAs. Please fix the filters.
Kelly Williams
Google Play
Trulia has quadruple the amount of pertinent information about real estate properties than their competitors. Details about demographics are miles above Zillow. I wouldn’t buy a house without doing my homework on Trulia.
Koray Okumus
Google Play

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