truTV

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of truTV's key feedback

Login Issues

A significant number of users, approximately 30%, report being unable to log in with their TV provider credentials, often encountering blank screens or endless loops, preventing them from accessing content.

I can't even log in with my TV provider; it just shows a blank screen.

Ad Overload

Around 25% of users are frustrated by the excessive and repetitive ads, which often interrupt viewing and restart upon any app navigation, severely impacting the viewing experience.

Every time I try to watch something, I'm bombarded with 3-minute ad cycles.

Interface and Navigation

Approximately 20% of users find the app's interface clunky and difficult to navigate, with issues like episodes not auto-playing in order and a lack of basic features like Picture-in-Picture (PIP) mode.

The app's interface is hard to navigate, and episodes don't autoplay in the right order.

Closed Captioning Problems

About 15% of users are unable to turn off closed captions, especially on Apple TV, which diminishes the viewing experience and adds to user frustration.

I can't find a way to turn off the closed captions on Apple TV.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

NBC Sports

NBC Sports app receives mixed feedback, with users appreciating its coverage of events like the Olympics and Premier League. However, many users report frequent crashes, streaming issues, and a lack of Chromecast support, which significantly hampers the viewing experience.

#2 RUNNER UP

Fox Sports

Fox Sports app is praised for its comprehensive sports coverage and user-friendly interface. Yet, users frequently complain about excessive ads, streaming issues, and the necessity of a cable provider, which limits accessibility for cord-cutters.

#3 Straggler

truTV

truTV app faces significant criticism for its poor interface, frequent crashes, and login issues with TV providers. Users are frustrated by the app's unreliability, excessive ads, and lack of basic features like full-screen mode and closed captioning control.

Nuggets

Major Highlights of the Week

Users experience persistent issues logging in with their TV provider, often encountering blank screens or being repeatedly redirected to the login page, preventing access to content.

Attempting to log in with my TV provider just leads to a blank screen, making the app unusable.

Ad Overload

The app frequently interrupts content with excessive and repetitive ads, even when users attempt to resume watching or navigate the interface, leading to a frustrating viewing experience.

Every time I try to resume a show, I'm forced to watch a 3-minute ad cycle, making it impossible to enjoy the content.

Interface Navigation

The app's interface is clunky and unintuitive, with issues like episodes listed in reverse order and difficulty accessing features like closed captions, hindering user experience.

Navigating the app is a nightmare; episodes are in reverse order, and I can't find basic controls like closed captions.

Playback Issues

Users face frequent playback problems, including the app not remembering where they left off, inability to rewind, and content not playing in full screen, disrupting the viewing experience.

The app doesn't remember where I left off, and I can't even get videos to play in full screen.

App Crashes

The app is prone to crashing and freezing, especially during ad transitions, requiring users to frequently restart the app to continue watching content.

The app crashes every time an ad plays, forcing me to restart it constantly.

Lack of Features

Essential features like Picture-in-Picture (PIP) and multitasking are missing, forcing users to stay on the app screen and limiting their ability to use other functions on their device.

There's no PIP or multitasking, so I can't do anything else on my phone while watching.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users experience persistent issues logging in with their TV provider, often encountering blank screens or being repeatedly redirected to the login page, preventing access to content.

Ad Overload

The app frequently interrupts content with excessive and repetitive ads, even when users attempt to resume watching or navigate the interface, leading to a frustrating viewing experience.

Interface Navigation

The app's interface is clunky and unintuitive, with issues like episodes listed in reverse order and difficulty accessing features like closed captions, hindering user experience.

Playback Issues

Users face frequent playback problems, including the app not remembering where they left off, inability to rewind, and content not playing in full screen, disrupting the viewing experience.

App Crashes

The app is prone to crashing and freezing, especially during ad transitions, requiring users to frequently restart the app to continue watching content.

Lack of Features

Essential features like Picture-in-Picture (PIP) and multitasking are missing, forcing users to stay on the app screen and limiting their ability to use other functions on their device.

Quotes of the week

Hear from some of the most impactful users to drive changes

The truTV app is extremely buggy and frustrating to use. It frequently crashes, logs me out, and forces me to watch ads repeatedly. The interface is clunky and difficult to navigate, making it hard to enjoy any content.

Emamfr

Week of April 9th, 2025

The app is terrible for watching live sports. It gets stuck in endless ad loops, and I missed the end of a basketball game because of it. It's incredibly frustrating and not worth the hassle.

Yeezyszn101

Week of April 9th, 2025

The app's inability to remember where I left off in an episode and the constant replaying of ads make for a horrible viewing experience. The lack of basic features like turning off closed captions and poor navigation are major issues.

IcePickPlaya

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is terrible for watching live sports. It gets stuck in endless ad loops, and I missed the end of a basketball game because of it. It's incredibly frustrating and not worth the hassle.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

truTV

Top Insights This Week

Login Issues

Ad Overload

Interface and Navigation

Closed Captioning Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts