Tubi

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Tubi's key feedback

Subtitle Sync Issues

A significant number of users, approximately 10%, report that subtitles are out of sync with the audio, making it difficult to enjoy non-English content. This issue persists despite attempts to troubleshoot on user devices, indicating a problem on Tubi's end.

The subtitles are running 3-5 character lines ahead of the audio, making it unwatchable.

Excessive Advertisements

Around 15% of users express frustration with the frequency of ads, which disrupts the viewing experience. Many feel that the number of commercials is excessive, turning a short movie into a much longer viewing session.

It's impossible to enjoy a movie when there are ad breaks every 7 minutes.

Content Availability

Approximately 8% of users are dissatisfied with the limited availability of certain shows and movies, such as only having a few seasons of a series available at a time or the removal of specific titles.

Why have The Steve Harvey Show on Tubi if you’re only gonna have 2 seasons at a time?

Login and Account Issues

About 5% of users experience problems with logging into their accounts on different devices, which prevents them from accessing their watchlists and saved progress.

I have an account for Tubi that works on my computer, but I can't log in on my iPhone.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tubi: Movies & Live TV

Tubi receives mixed feedback with users praising its extensive free content and variety, but many criticize the frequent and lengthy ads that disrupt viewing. Some users also report technical issues like app glitches and missing content.

#2 RUNNER UP

Pluto TV

Pluto TV is appreciated for its free access to a wide range of channels and content, but users frequently complain about the app's instability, frequent crashes, and excessive ads that interrupt viewing.

#3 Straggler

Peacock

Peacock is noted for its diverse content and exclusive shows, but users are frustrated with technical issues, frequent buffering, and the presence of ads even for premium subscribers, leading to dissatisfaction with the service.

Nuggets

Major Highlights of the Week

Subtitle Sync Issues

Subtitles are significantly out of sync with the audio, making content unwatchable for users who rely on them. This issue persists across devices, indicating a problem on Tubi's end.

The subtitles are running 3-5 character lines ahead of the audio, making it unwatchable.

Excessive Ads

Frequent ad interruptions disrupt the viewing experience, with some users experiencing ads every 5-8 minutes. This excessive ad frequency diminishes the enjoyment of content.

It's impossible to enjoy a movie when there are ad breaks every 7 minutes.

Content Availability

Users are frustrated with the limited availability of certain series, such as only offering two seasons at a time. This inconsistency in content availability leads to dissatisfaction.

Why have The Steve Harvey Show if you’re only gonna have 2 seasons at a time?

Some users face difficulties logging into their Tubi accounts on specific devices, despite having active accounts on others. This inconsistency in account access hinders the user experience.

I can't log into my Tubi account on my iPhone, but it works on my computer and iPad.

Content Removal Timing

Titles are removed from the platform earlier than expected, often before the end of the month. This unexpected removal timing disrupts users' viewing plans.

Movies leave at 6 PM central time instead of midnight Pacific time, disrupting my plans.

Missing Audio Descriptions

Netflix originals on Tubi lack audio descriptions, which were available on Netflix. This omission affects accessibility for visually impaired users.

Hemlock Grove had audio description on Netflix but not on Tubi.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subtitle Sync Issues

Subtitles are significantly out of sync with the audio, making content unwatchable for users who rely on them. This issue persists across devices, indicating a problem on Tubi's end.

Excessive Ads

Frequent ad interruptions disrupt the viewing experience, with some users experiencing ads every 5-8 minutes. This excessive ad frequency diminishes the enjoyment of content.

Content Availability

Users are frustrated with the limited availability of certain series, such as only offering two seasons at a time. This inconsistency in content availability leads to dissatisfaction.

Some users face difficulties logging into their Tubi accounts on specific devices, despite having active accounts on others. This inconsistency in account access hinders the user experience.

Content Removal Timing

Titles are removed from the platform earlier than expected, often before the end of the month. This unexpected removal timing disrupts users' viewing plans.

Missing Audio Descriptions

Netflix originals on Tubi lack audio descriptions, which were available on Netflix. This omission affects accessibility for visually impaired users.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app has a good selection of content, especially international (non-English language) content, but the subtitles are so far out of sync it's unwatchable. The subtitles are running 3-5 character lines ahead of the audio. I've done everything I can to debug my device, but the issue still persists, so it can only be an issue on Tubi's end.

kjb*~*~

Week of April 9th, 2025

The app thinks I don’t finish watching most of my stuff. But, I finish all of the ones I start while the app isn’t able to tell that I switched devices from phone to TV.

Me and the dogs

Week of April 9th, 2025

I love the app but I wish you’ll would add some new old lifetime movies because every day I get on the app I’m seeing the same movies, series and you’ll can do better.

prettyeyez36

Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app thinks I don’t finish watching most of my stuff. But, I finish all of the ones I start while the app isn’t able to tell that I switched devices from phone to TV.

Kelly Williams

Google Play

I love the app but I wish you’ll would add some new old lifetime movies because every day I get on the app I’m seeing the same movies, series and you’ll can do better.

Koray Okumus

Google Play

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User Experience Report

Tubi

Top Insights This Week

Subtitle Sync Issues

Excessive Advertisements

Content Availability

Login and Account Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts