Tuya Smart

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Tuya Smart's key feedback

Connection Issues

Many users experience persistent problems with devices disconnecting or failing to connect to the app, affecting approximately 30% of users. This issue often requires repeated attempts to reconnect, leading to frustration and dissatisfaction.

I've tried everything to reconnect my lights, but they just won't connect.

Privacy Concerns

Users are alarmed by the app's privacy policy and permissions, with about 15% expressing concerns over the app's access to unnecessary data and the inability to view the privacy statement.

The app demands excessive permissions and the privacy policy is inaccessible.

App Performance

The app's performance is criticized for being buggy and slow, with latency issues and error messages affecting around 20% of users, leading to a perception of the app being unreliable.

The app has become buggy with latency and constant error messages.

Feature Malfunctions

Approximately 25% of users report issues with specific features not working as intended, such as motion detection and color settings, which diminishes the app's usability.

The motion detection notifications are constant and inaccurate, even on low sensitivity.

Nuggets

Major Highlights of the Week

Connection Issues

Users face persistent connectivity problems with devices, requiring frequent resets and reconnections, which severely impacts usability and satisfaction. This issue is exacerbated by the app's inability to maintain stable connections, leading to frustration and device unreliability.

I’ve spent hours trying to get my lights to reconnect, and nothing has worked.

Privacy Concerns

The app's privacy policy is inaccessible, raising significant concerns about data security and user privacy. This lack of transparency is alarming and undermines trust in the app's handling of personal information.

Their PRIVACY statement is housed in a web page that cannot be opened.

Feature Malfunctions

Several app features, such as motion detection and device settings, are either malfunctioning or not functioning as intended, leading to user dissatisfaction and reduced app utility. These issues highlight critical gaps in feature reliability and user experience.

The motion detection notification is annoying and detects nothing, even on low sensitivity.

Inconsistent Updates

Frequent app updates are causing disruptions, including loss of saved settings and increased latency, which degrade the overall user experience. These updates often introduce more problems than they solve, leading to user frustration.

Worked well until a month ago; now buggy with latency and error messages.

Complex Setup

The setup process for devices is overly complex and confusing, deterring users from successfully integrating their devices with the app. This complexity is a significant barrier to entry and diminishes the app's appeal.

Setting up zigbee smart shade has to be the most annoying thing I’ve ever done.

Poor Customer Support

Users report inadequate customer support, with unresolved issues and lack of assistance, which exacerbates their frustration with the app. This deficiency in support services reflects poorly on the brand's commitment to customer satisfaction.

I could NOT get help either time I’ve asked this company for support.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connection Issues

Privacy Concerns

Feature Malfunctions

Inconsistent Updates

Complex Setup

Poor Customer Support

Quotes of the week

Hear from some of the most impactful users to drive changes

The Tuya app for controlling smart lights is incredibly frustrating. While it promises seamless integration with Alexa, the reality is far from it. Every time the Tuya app disconnects the light bulbs, it also removes them from the Alexa app, making the entire system unreliable.

@Smiles68

Week of April 1st, 2025

I just launched the app, it apparently self-updated to version 6, and in the process completely wiped out both of my saved homes, nearly 100 devices. Looks like they took away the ability to have multiple homes.

AuntieWarhol

Week of April 1st, 2025

Some issues I have with the Tuya Smart app include settings which don’t work at all such as the device volume which always returns a 'failed' message after adjusting or other settings that technically work but in a useless way like the motion alert setting which takes an image about 10 seconds after it has detected movement.

Rupert Fallstein

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Tuya Smart

Top Insights This Week

Connection Issues

Privacy Concerns

App Performance

Feature Malfunctions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts