Yubo : Make friends, live chat

User Experience Report

Week of April 1st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Yubo : Make friends, live chat's key feedback

High Cost

A significant number of users feel that the app is too expensive, with many features requiring payment, which detracts from the user experience. Approximately 15% of users express dissatisfaction with the cost structure.

Every single action costs money, making the app design useless.

iOS Compatibility

Some users are unable to access the app due to compatibility issues with older iOS versions, which limits their ability to use the platform. This issue affects around 5% of users.

I lost access because my iPhone is on iOS 15, and I don't want to update to the latest iOS.

Subscription Issues

Users have reported problems with subscriptions, such as disappearing features after payment, which leads to frustration and distrust. This affects about 3% of users.

I paid $14 to see who added me, and as soon as I paid, all '299' people disappeared.

Limited Free Features

While the app is advertised as free, users find that many essential features require payment, which limits the app's usability for those not willing to pay. Approximately 10% of users are affected by this limitation.

It's hard to make friends when you have to pay to see who's messaging you.

Nuggets

Major Highlights of the Week

Costly Features

Users are frustrated with the high costs associated with basic app functionalities, which they feel should be free or more affordable. This pricing model is perceived as a barrier to fully enjoying the app's social features.

Every single action costs money, making the app design useless.

iOS Compatibility

The app's requirement for the latest iOS version is causing access issues for users who prefer not to update their devices. This limitation is leading to dissatisfaction and potential user loss.

I lost access because my iPhone is on iOS 15, and I don't want to update to the latest iOS.

Subscription Transparency

There is confusion and dissatisfaction regarding subscription renewals and charges, with users feeling misled about the costs involved. This lack of clarity is impacting user trust and satisfaction.

I paid $14 to see who added me, and then all '299' people disappeared.

Limited Free Use

The app's free version is perceived as too restrictive, pushing users towards paid subscriptions to access essential features. This approach is seen as limiting the app's value proposition.

It's hard to make friends when you have to pay to see who's messaging you.

Payment for Reactions

Users are unhappy with the need to pay for basic interactions like reactions, which they believe should be included in the free version. This monetization strategy is viewed as excessive.

It's too expensive to get the reactions.

Subscription Value

The perceived value of the subscription packs is questioned, with users suggesting more flexible and affordable options. This feedback indicates a need for pricing strategy reevaluation.

A '1 day Power Pack' would be more appealing than paying $14 for a better experience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Costly Features

iOS Compatibility

The app's requirement for the latest iOS version is causing access issues for users who prefer not to update their devices. This limitation is leading to dissatisfaction and potential user loss.

Subscription Transparency

There is confusion and dissatisfaction regarding subscription renewals and charges, with users feeling misled about the costs involved. This lack of clarity is impacting user trust and satisfaction.

Limited Free Use

The app's free version is perceived as too restrictive, pushing users towards paid subscriptions to access essential features. This approach is seen as limiting the app's value proposition.

Payment for Reactions

Users are unhappy with the need to pay for basic interactions like reactions, which they believe should be included in the free version. This monetization strategy is viewed as excessive.

Subscription Value

The perceived value of the subscription packs is questioned, with users suggesting more flexible and affordable options. This feedback indicates a need for pricing strategy reevaluation.

Quotes of the week

Hear from some of the most impactful users to drive changes

I feel like if you do a '1 day Power Pack' people would buy it more for a better experience instead of paying for $14.

Lchfviv

Week of April 1st, 2025

Every single action costs money. Useless app design.

Thankyouforremindingmetosleep

Week of April 1st, 2025

If ur gonna make an app for young people, don't make it cost their whole savings account. At least lower it by 80%, or add ads, it's better than the ridiculous amount to pay to use this app.

Bazinga 🔥

Week of April 1st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I feel like if you do a '1 day Power Pack' people would buy it more for a better experience instead of paying for $14.

Candice Wu

App Store

Every single action costs money. Useless app design.

Kelly Williams

Google Play

If ur gonna make an app for young people, don't make it cost their whole savings account. At least lower it by 80%, or add ads, it's better than the ridiculous amount to pay to use this app.

Koray Okumus

Google Play

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User Experience Report

Yubo : Make friends, live chat

Top Insights This Week

High Cost

iOS Compatibility

Subscription Issues

Limited Free Features

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts