A significant number of users report that their purchased courses are missing from the app, affecting approximately 20% of users. This issue often requires users to access their courses via the website instead of the app, which diminishes the app's convenience.

My purchased courses have disappeared from the app, forcing me to use the website instead.

Users experience problems with offline access, where downloaded courses require an internet connection to start, impacting around 15% of users. This flaw undermines the app's promise of offline learning.

Downloaded courses need an internet connection to start, making offline learning impossible.

The app frequently fails to load lectures or displays a blank screen, affecting about 25% of users. This issue severely hampers the learning experience as users cannot access their content reliably.

The app often shows a blank screen or fails to load lectures, making it unusable.

Users find customer support unhelpful, especially when resolving issues related to missing courses or billing, affecting approximately 10% of users. The support process is often cumbersome and requires excessive information.

Customer support is unhelpful and requires too much information to resolve issues.