UKG Pro

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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UKG Pro

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of UKG Pro's key feedback

1

Face ID Issues

Many users report that the Face ID feature is unreliable, requiring them to manually enter their password despite having Face ID enabled. This affects approximately 30% of users, causing frustration and inconvenience.

Despite enabling Face ID, I still have to enter my password every time I log in.

2

Frequent Logouts

Users experience frequent and unexpected logouts, especially after app updates, which disrupts their workflow and requires repeated logins. This issue affects about 25% of users, leading to dissatisfaction with the app's reliability.

The app logs me out every time there's an update, forcing me to log in repeatedly.

3

Slow Performance

The app is criticized for its slow performance, with users experiencing lags, freezes, and crashes, making it difficult to use efficiently. Approximately 20% of users are affected by these performance issues.

The app is incredibly slow and often crashes, making it hard to use for clocking in and out.

4

Unintuitive Interface

Users find the app's interface unintuitive and difficult to navigate, with features that are not user-friendly or easy to understand. This affects around 15% of users, who struggle with the app's design and functionality.

The app is the most unintuitive software I've ever used, making it hard to perform basic tasks.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ADP Workforce Now
ADP Workforce Now receives mixed feedback, with users appreciating its ease of use and convenience for accessing payroll information. However, many users report frequent login issues, app crashes, and slow performance, which significantly hinder their experience.

#2 RUNNER UP

Workday
Workday is often criticized for its complex and unintuitive interface, with users frequently experiencing login difficulties and app crashes. Despite these issues, some users find it useful for managing payroll and HR tasks once they navigate through its cumbersome setup.

#3 Straggler

UKG Pro
UKG Pro receives predominantly negative feedback, with users frustrated by frequent login issues, app crashes, and unreliable features. While some appreciate its potential for managing HR tasks, the app's performance issues overshadow its benefits, leading to widespread dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ADP Workforce Now
#1 Users Choice
ADP Workforce Now receives mixed feedback, with users appreciating its ease of use and convenience for accessing payroll information. However, many users report frequent login issues, app crashes, and slow performance, which significantly hinder their experience.
Workday
#2 Runner-up
Workday is often criticized for its complex and unintuitive interface, with users frequently experiencing login difficulties and app crashes. Despite these issues, some users find it useful for managing payroll and HR tasks once they navigate through its cumbersome setup.
UKG Pro
#3 Straggler
UKG Pro receives predominantly negative feedback, with users frustrated by frequent login issues, app crashes, and unreliable features. While some appreciate its potential for managing HR tasks, the app's performance issues overshadow its benefits, leading to widespread dissatisfaction.

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Nuggets

Major Highlights of the Week

Face ID Issues
The Face ID feature frequently fails, requiring users to manually enter passwords and perform two-factor authentication, negating its convenience. This issue disrupts the login process, causing frustration and inefficiency.
Despite enabling Face ID, I still have to enter my password and complete two-factor authentication every time I log in.
Frequent Logouts
Users experience unexpected logouts, especially after app updates, forcing them to repeatedly log back in, which is inconvenient and time-consuming. This disrupts workflow and diminishes user satisfaction.
After every update, I get logged out and have to log in again, which is a huge inconvenience.
Connectivity Problems
The app struggles to maintain a stable connection, even when users have a reliable internet connection, hindering its primary functions like clocking in and out. This connectivity issue affects the app's reliability and user trust.
The app often fails to connect despite having internet access, making it hard to punch in and out.
Slow Performance
The app is plagued by slow loading times and frequent crashes, requiring users to restart or reinstall it to regain functionality. This poor performance impacts productivity and user experience.
The app is incredibly slow and often requires restarting or reinstalling to work properly.
Scheduling Limitations
Users find the scheduling feature lacking, with no ability to save filters or request specific days off outside of PTO, making it cumbersome to use. This limitation reduces the app's effectiveness for managing schedules.
The scheduling feature lacks the ability to save filters and request specific days off, making it hard to use.
Multi-Account Access
The app does not support simultaneous access to multiple accounts, forcing users with multiple employers to log out and back in to switch accounts. This limitation is inefficient for users managing multiple roles.
I can't log in to both of my employer accounts simultaneously, which is inconvenient.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Face ID Issues
The Face ID feature frequently fails, requiring users to manually enter passwords and perform two-factor authentication, negating its convenience. This issue disrupts the login process, causing frustration and inefficiency.
Frequent Logouts
Users experience unexpected logouts, especially after app updates, forcing them to repeatedly log back in, which is inconvenient and time-consuming. This disrupts workflow and diminishes user satisfaction.
Connectivity Problems
The app struggles to maintain a stable connection, even when users have a reliable internet connection, hindering its primary functions like clocking in and out. This connectivity issue affects the app's reliability and user trust.
Slow Performance
The app is plagued by slow loading times and frequent crashes, requiring users to restart or reinstall it to regain functionality. This poor performance impacts productivity and user experience.
Scheduling Limitations
Users find the scheduling feature lacking, with no ability to save filters or request specific days off outside of PTO, making it cumbersome to use. This limitation reduces the app's effectiveness for managing schedules.
Multi-Account Access
The app does not support simultaneous access to multiple accounts, forcing users with multiple employers to log out and back in to switch accounts. This limitation is inefficient for users managing multiple roles.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app worked great but with a recent update I have to login to the single sign on when Face ID used to log me in automatically without having to put my password in manually. Basically now Face ID is basically useless.
Coogan
Week of April 9th, 2025
App updated twice in a 30 day period and each time it breaks the app, forcing you to log in twice each time now. Wouldn’t recommend to anyone who is not forced to use it via their employer.
Magnanamous923
Week of April 9th, 2025
Lags constantly, as an app for scheduling it leaves a lot to be desired like the ability to save the filters for days. Every day is covered by extraneous details I have to turn off EVERY TIME.
Idkijusthatethisapp
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app worked great but with a recent update I have to login to the single sign on when Face ID used to log me in automatically without having to put my password in manually. Basically now Face ID is basically useless.
Candice Wu
App Store
App updated twice in a 30 day period and each time it breaks the app, forcing you to log in twice each time now. Wouldn’t recommend to anyone who is not forced to use it via their employer.
Kelly Williams
Google Play
Lags constantly, as an app for scheduling it leaves a lot to be desired like the ability to save the filters for days. Every day is covered by extraneous details I have to turn off EVERY TIME.
Koray Okumus
Google Play

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