UKG Ready

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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UKG Ready

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of UKG Ready's key feedback

1

Frequent Logouts

Many users are frustrated with the app logging them out too frequently, requiring them to log back in multiple times a day. This issue affects approximately 20% of users, disrupting their workflow and causing inconvenience, especially for those who need to clock in and out regularly.

The app logs me out too quickly, and I have to log back in multiple times per day during the same work session.

2

Login and Password Issues

Users report difficulties with the login process, including the need to remember a company code and frequent password changes. This affects around 15% of users, leading to delays and frustration, especially when trying to clock in quickly.

The company code is beyond annoying, and frequent password changes are irritating.

3

Clock-In Errors

A significant number of users experience issues with clocking in and out, with the app failing to record their entries correctly. This problem affects about 25% of users, causing them to manually correct timesheets and submit requests for adjustments.

The app never works; I clock in and out, and it only records it maybe 1/4 times.

4

User Interface Complexity

The app's user interface is criticized for being complicated and not user-friendly, making it difficult for users to navigate and perform simple tasks. Approximately 10% of users find the interface cumbersome, which hinders their ability to use the app effectively.

Extremely complicated to use; it needs to be simplified.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ADP Workforce Now
ADP Workforce Now receives mixed feedback, with users appreciating its ease of use and convenience for accessing payroll information. However, many users report frequent login issues, slow performance, and frustrating password requirements.

#2 RUNNER UP

Workday HCM
Workday HCM is praised for its user-friendly interface and comprehensive features, but users often encounter login difficulties and app crashes. Some users find the app overly complex and cumbersome, especially when navigating through multiple approval steps.

#3 Straggler

UKG Ready
UKG Ready receives mixed reviews, with some users finding it convenient and easy to use for managing HR tasks. However, many users report frequent technical issues, such as login problems, app crashes, and difficulties with clocking in and out, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ADP Workforce Now
#1 Users Choice
ADP Workforce Now receives mixed feedback, with users appreciating its ease of use and convenience for accessing payroll information. However, many users report frequent login issues, slow performance, and frustrating password requirements.
Workday HCM
#2 Runner-up
Workday HCM is praised for its user-friendly interface and comprehensive features, but users often encounter login difficulties and app crashes. Some users find the app overly complex and cumbersome, especially when navigating through multiple approval steps.
UKG Ready
#3 Straggler
UKG Ready receives mixed reviews, with some users finding it convenient and easy to use for managing HR tasks. However, many users report frequent technical issues, such as login problems, app crashes, and difficulties with clocking in and out, leading to frustration.

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Nuggets

Major Highlights of the Week

Frequent Logouts
Users experience frequent logouts, requiring them to log back in multiple times during the workday, which disrupts workflow and efficiency. This issue is particularly problematic for those who need to clock in and out frequently.
The app logs me out too quickly, forcing me to log back in multiple times a day.
Password Frustrations
The app requires frequent password changes and uses complex password criteria, causing user frustration and hindering access. This is especially inconvenient for users accustomed to more stable password policies.
I have to change my password all the time, which is very irritating.
Login Complexity
The requirement for a company code in addition to login credentials complicates the login process, making it cumbersome and time-consuming, especially when users are in a hurry.
The company code requirement is annoying and makes quick logins difficult.
Clock-In Errors
The app frequently fails to record clock-ins and clock-outs, leading to inaccuracies in timesheets and necessitating manual corrections. This undermines the app's reliability for time tracking.
The app doesn't record my clock-ins and outs, forcing me to submit corrections.
App Crashes
Frequent app crashes and loading issues prevent users from accessing necessary features, leading to frustration and inefficiency. This instability affects the app's overall usability.
The app works maybe 70% of the time; the rest of the time it won't even load.
User Interface Issues
The app's user interface is not intuitive, with too many drop-down menus and a lack of user-friendly navigation, making it difficult for users to perform basic tasks.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frequent Logouts
Users experience frequent logouts, requiring them to log back in multiple times during the workday, which disrupts workflow and efficiency. This issue is particularly problematic for those who need to clock in and out frequently.
Password Frustrations
The app requires frequent password changes and uses complex password criteria, causing user frustration and hindering access. This is especially inconvenient for users accustomed to more stable password policies.
Login Complexity
The requirement for a company code in addition to login credentials complicates the login process, making it cumbersome and time-consuming, especially when users are in a hurry.
Clock-In Errors
The app frequently fails to record clock-ins and clock-outs, leading to inaccuracies in timesheets and necessitating manual corrections. This undermines the app's reliability for time tracking.
App Crashes
Frequent app crashes and loading issues prevent users from accessing necessary features, leading to frustration and inefficiency. This instability affects the app's overall usability.
User Interface Issues
The app's user interface is not intuitive, with too many drop-down menus and a lack of user-friendly navigation, making it difficult for users to perform basic tasks.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app logs me out too quickly, requiring multiple logins during the same work session. It could be much more user-friendly, especially compared to the Bamboo app.
LoulabelleB
Week of April 9th, 2025
The app never works properly; it only records clock-ins maybe 1 out of 4 times, forcing me to submit requests to fix times.
Anthesis12
Week of April 9th, 2025
The company code requirement is frustrating. Unlike other systems where I can use my company email, this app requires a code that's hard to remember, making quick clock-ins difficult.
Queen Bean Casseroles
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app logs me out too quickly, requiring multiple logins during the same work session. It could be much more user-friendly, especially compared to the Bamboo app.
Candice Wu
App Store
The app never works properly; it only records clock-ins maybe 1 out of 4 times, forcing me to submit requests to fix times.
Kelly Williams
Google Play
The company code requirement is frustrating. Unlike other systems where I can use my company email, this app requires a code that's hard to remember, making quick clock-ins difficult.
Koray Okumus
Google Play

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