Ultimate Guitar: Chords & Tabs

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Ultimate Guitar: Chords & Tabs

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Ultimate Guitar: Chords & Tabs's key feedback

1

Subscription Issues

Many users are frustrated with subscription management, reporting difficulties in canceling subscriptions and unexpected charges. Approximately 15% of users have expressed dissatisfaction with the subscription process, feeling misled or trapped by the app's billing practices.

I subscribed for a trial and got charged $99.99 even after canceling in time.

2

Intrusive Ads

Users are annoyed by the frequent and intrusive ads, even after paying for a subscription. Around 20% of users have mentioned that ads disrupt their experience, making it difficult to access the app's features smoothly.

I have a paid subscription but still have to click through ads before entering the app.

3

Feature Overload

The app's constant updates and new features overwhelm users, who just want a simple tab library. About 10% of users feel that the app is trying to do too much, complicating the user experience.

Constantly updating and forcing features on me I don't want; I just want a tab library.

4

Offline Access Issues

Users are frustrated with the app's offline access, as it often fails to work as promised. Approximately 5% of users have reported being unable to access saved tabs offline, leaving them stranded without the expected functionality.

The app claims to work offline but tabs don't load without Wi-Fi.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Songsterr Guitar Tabs & Chords
Songsterr is praised for its extensive library of tabs and user-friendly interface. Users appreciate the app's ability to provide accurate tabs and the option to play along with the original audio, although some features are locked behind a paywall.

#2 RUNNER UP

Yousician
Yousician receives mixed feedback, with users appreciating its structured lessons and interactive learning approach. However, many users are frustrated by the high subscription costs and the limited free content, which restricts access to many features.

#3 Straggler

Ultimate Guitar: Chords & Tabs
Ultimate Guitar faces criticism for its aggressive monetization strategies, including frequent ads and upselling tactics. While some users find the app's features useful, many are frustrated by the constant prompts to purchase additional subscriptions and the perceived decline in user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Songsterr Guitar Tabs & Chords
#1 Users Choice
Songsterr is praised for its extensive library of tabs and user-friendly interface. Users appreciate the app's ability to provide accurate tabs and the option to play along with the original audio, although some features are locked behind a paywall.
Yousician
#2 Runner-up
Yousician receives mixed feedback, with users appreciating its structured lessons and interactive learning approach. However, many users are frustrated by the high subscription costs and the limited free content, which restricts access to many features.
Ultimate Guitar: Chords & Tabs
#3 Straggler
Ultimate Guitar faces criticism for its aggressive monetization strategies, including frequent ads and upselling tactics. While some users find the app's features useful, many are frustrated by the constant prompts to purchase additional subscriptions and the perceived decline in user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Subscription Confusion
Users are experiencing unauthorized charges and difficulty canceling subscriptions, leading to financial distress and dissatisfaction. The app's subscription management process is perceived as misleading and predatory.
I signed up for a trial and got charged $99.99 even after canceling in time.
Invasive Ads
The app bombards users with unskippable ads and upsell prompts, even for paying customers, disrupting the user experience and causing frustration. This aggressive advertising approach is seen as greedy and diminishes the app's value.
I pay for the app but still have to swipe through ads and upsells every time I open it.
Feature Loss
Long-time users are frustrated by the removal of previously available features, such as offline access and Apple Music integration, which diminishes the app's utility. These changes are perceived as a downgrade rather than an improvement.
I used to connect Apple Music to the app, but now that feature is gone.
Technical Glitches
Frequent app crashes and bugs, such as ads overlaying tablature and video blackouts, disrupt the learning experience and hinder usability. These technical issues suggest a need for more robust software development and testing.
Ads display over the tablature, making it impossible to read even when zoomed in.
Overcomplicated Interface
The app's interface is cluttered with unnecessary features and surveys, making it difficult for users to access the core functionality they desire. This complexity detracts from the user experience and discourages engagement.
I just want to access my tabs, but I'm forced to complete a survey every time I open the app.
Misleading Offline Access
The app's promise of offline access is misleading, as users find that tabs are not available without an internet connection. This inconsistency leaves users stranded and dissatisfied with the app's reliability.
Tabs are supposed to be saved for offline use, but they don't work without Wi-Fi.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are experiencing unauthorized charges and difficulty canceling subscriptions, leading to financial distress and dissatisfaction. The app's subscription management process is perceived as misleading and predatory.
Invasive Ads
The app bombards users with unskippable ads and upsell prompts, even for paying customers, disrupting the user experience and causing frustration. This aggressive advertising approach is seen as greedy and diminishes the app's value.
Feature Loss
Long-time users are frustrated by the removal of previously available features, such as offline access and Apple Music integration, which diminishes the app's utility. These changes are perceived as a downgrade rather than an improvement.
Technical Glitches
Frequent app crashes and bugs, such as ads overlaying tablature and video blackouts, disrupt the learning experience and hinder usability. These technical issues suggest a need for more robust software development and testing.
Overcomplicated Interface
The app's interface is cluttered with unnecessary features and surveys, making it difficult for users to access the core functionality they desire. This complexity detracts from the user experience and discourages engagement.
Misleading Offline Access
The app's promise of offline access is misleading, as users find that tabs are not available without an internet connection. This inconsistency leaves users stranded and dissatisfied with the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is well done, they are always introducing new and good ideas, but the execution is awful. It is always bugging out, just in one practice session I’ve had to force close it 5 times. They need a stronger team of software developers and induce new ideas slower.
Merry Zombies
Week of April 9th, 2025
I love using this app and it’s helped me out so much but it’s like a needy girlfriend. I pay for the subscription and almost monthly it’s trying to push some stuff on me that I don’t want. Just let me use the app in peace without you guys trying to shove more down my throat.
Bo diddly 420
Week of April 9th, 2025
Every time I open this app, full of inspiration and enthusiasm to engage with music, I am met with a multi-page inescapable sales survey. It’s just an effort to get me to buy more product. Why won’t they just let me access the product that I paid for?
Klipf-ud-Jae
Week of April 9th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is well done, they are always introducing new and good ideas, but the execution is awful. It is always bugging out, just in one practice session I’ve had to force close it 5 times. They need a stronger team of software developers and induce new ideas slower.
Candice Wu
App Store
I love using this app and it’s helped me out so much but it’s like a needy girlfriend. I pay for the subscription and almost monthly it’s trying to push some stuff on me that I don’t want. Just let me use the app in peace without you guys trying to shove more down my throat.
Kelly Williams
Google Play
Every time I open this app, full of inspiration and enthusiasm to engage with music, I am met with a multi-page inescapable sales survey. It’s just an effort to get me to buy more product. Why won’t they just let me access the product that I paid for?
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

14 day free trial of paid features

⁠Migrate your feedback in one-click