Underdog Fantasy Sports

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Underdog Fantasy Sports

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Underdog Fantasy Sports's key feedback

1

WiFi Connectivity Issues

A significant number of users, approximately 10%, report that the app does not function properly when connected to WiFi, requiring them to disconnect to use it, which results in a sluggish experience. This issue persists despite attempts to resolve it through support channels.

The app only works when I'm off WiFi, making it slow and frustrating to use.

2

Account Restrictions

Around 8% of users experience account restrictions or suspensions after winning, often requiring additional verification, which they find inconvenient and suspicious. This has led to dissatisfaction and concerns about the app's fairness.

After winning, my account was restricted and I had to provide more information, which felt shady.

3

Payout Discrepancies

Approximately 5% of users are confused or upset about payout discrepancies, where the actual payout is less than expected due to shared contests, leading to feelings of dishonesty and lack of transparency.

My payout was less than shown because it was part of a shared contest, which I didn't opt into.

4

Promotion and Bonus Issues

About 4% of users report issues with promotions and bonuses, such as time limits and restrictions on withdrawing deposited money, which they perceive as misleading or a scam.

Promotions like 'Get $50 free with deposit' have restrictions that prevent withdrawing my own money, which feels like a scam.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Underdog Fantasy Sports
Underdog Fantasy Sports receives high praise for its user-friendly interface, quick payouts, and engaging promotions. However, some users report issues with account suspensions and customer service responsiveness, leading to mixed experiences.

#2 RUNNER UP

PrizePicks
PrizePicks is appreciated for its simplicity and variety of sports options, with users enjoying the ease of use and quick withdrawals. Nonetheless, there are frequent complaints about app glitches, customer service issues, and unexpected changes in payouts, which frustrate many users.

#3 Straggler

DraftKings
DraftKings is favored for its wide range of betting options and promotions, with users enjoying the app's layout and features. However, the app is often criticized for being slow, glitchy, and having poor customer service, which detracts from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Underdog Fantasy Sports
#1 Users Choice
Underdog Fantasy Sports receives high praise for its user-friendly interface, quick payouts, and engaging promotions. However, some users report issues with account suspensions and customer service responsiveness, leading to mixed experiences.
PrizePicks
#2 Runner-up
PrizePicks is appreciated for its simplicity and variety of sports options, with users enjoying the ease of use and quick withdrawals. Nonetheless, there are frequent complaints about app glitches, customer service issues, and unexpected changes in payouts, which frustrate many users.
DraftKings
#3 Straggler
DraftKings is favored for its wide range of betting options and promotions, with users enjoying the app's layout and features. However, the app is often criticized for being slow, glitchy, and having poor customer service, which detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

WiFi Connectivity Issue
The app becomes unusable when connected to WiFi, requiring users to disconnect to function properly, which results in sluggish performance. This issue persists despite attempts to resolve it through support, which has been unhelpful.
I have to disconnect from WiFi to use the app, making it slow and frustrating.
Account Restrictions
Users report account restrictions and demands for additional identification after winning, which they perceive as unfair and obstructive. This practice raises concerns about transparency and trustworthiness.
After winning, my account was restricted, and I was asked for more ID, which feels shady.
Payout Discrepancies
Payouts are sometimes lower than expected due to undisclosed contest conditions, leading to user dissatisfaction and perceptions of dishonesty. Users feel misled when their winnings are unexpectedly reduced.
My payout was less than shown because of a contest I didn't know I was in.
Promotion Limitations
Promotional offers come with restrictive conditions that prevent users from withdrawing their deposited funds, leading to frustration and accusations of deceptive practices. Users feel trapped by these promotional terms.
Promotions like 'Get $50 free' have time limits that prevent withdrawing deposited money.
Cancellation Window
The two-minute cancellation period is too short, causing issues for users who make accidental picks and cannot reverse them in time. This inflexibility leads to dissatisfaction with the user experience.
The 2-minute cancellation period is too short to correct accidental picks.
Support Unavailability
Users experience difficulty accessing support, with reports of unresponsive or unavailable customer service channels. This lack of support accessibility undermines user confidence in the app's reliability.
Support was unhelpful and the developer website is no longer accessible.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
WiFi Connectivity Issue
The app becomes unusable when connected to WiFi, requiring users to disconnect to function properly, which results in sluggish performance. This issue persists despite attempts to resolve it through support, which has been unhelpful.
Account Restrictions
Users report account restrictions and demands for additional identification after winning, which they perceive as unfair and obstructive. This practice raises concerns about transparency and trustworthiness.
Payout Discrepancies
Payouts are sometimes lower than expected due to undisclosed contest conditions, leading to user dissatisfaction and perceptions of dishonesty. Users feel misled when their winnings are unexpectedly reduced.
Promotion Limitations
Promotional offers come with restrictive conditions that prevent users from withdrawing their deposited funds, leading to frustration and accusations of deceptive practices. Users feel trapped by these promotional terms.
Cancellation Window
The two-minute cancellation period is too short, causing issues for users who make accidental picks and cannot reverse them in time. This inflexibility leads to dissatisfaction with the user experience.
Support Unavailability
Users experience difficulty accessing support, with reports of unresponsive or unavailable customer service channels. This lack of support accessibility undermines user confidence in the app's reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

While I love the app, there's a huge annoyance: I can't use it when connected to WiFi, which makes it sluggish. Support was unhelpful, and the developer website seems unavailable.
Seaneaux210
Week of April 9th, 2025
Won a pick yesterday, but my payout was less than expected. Support said it was due to a large number of winners, but I never opted into such a contest. This feels dishonest.
Gabe2500
Week of April 9th, 2025
After winning a bet, my account was banned. I contacted support and provided the requested information, but my account is still inaccessible.
Kingstyn1
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
While I love the app, there's a huge annoyance: I can't use it when connected to WiFi, which makes it sluggish. Support was unhelpful, and the developer website seems unavailable.
Candice Wu
App Store
Won a pick yesterday, but my payout was less than expected. Support said it was due to a large number of winners, but I never opted into such a contest. This feels dishonest.
Kelly Williams
Google Play
After winning a bet, my account was banned. I contacted support and provided the requested information, but my account is still inaccessible.
Koray Okumus
Google Play

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