Many users report that their transactions are not being recognized by the app, leading to missed cash back opportunities. Approximately 20% of users seem to be affected by this issue, as they frequently receive notifications that their transactions could not be found despite following the correct procedures.

I always get an email that it didn’t find the transaction.

Users experience significant delays in processing their receipts, with some waiting weeks for approval. This affects around 15% of users, causing frustration as they wait for their cash back to be credited.

It is currently going on 10 days with my current submitted receipt.

Some users find that the app's offers are not available at nearby locations, limiting their ability to earn cash back. This issue affects about 10% of users who have to travel significant distances to find participating locations.

I can’t save on gas unless I drive at least 20 miles to the closest Upside location.

Users report difficulties in reaching customer support and receiving timely assistance, with about 10% of users expressing dissatisfaction with the support provided. This lack of effective communication leads to unresolved issues and user frustration.

I’ve reached out to support multiple times to have them say they’ll look at it, then never follow up or respond again.