JoyReels

User Experience Report

Week of April 7th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of JoyReels's key feedback

High Cost

A significant number of users find the app expensive, with costs escalating quickly as they try to watch more episodes. Approximately 10% of users express dissatisfaction with the pricing structure, feeling that the app is not cost-effective compared to alternatives. "This app is outrageously expensive, with costs escalating quickly, making it not worth starting a show."

This app is outrageously expensive, with costs escalating quickly, making it not worth starting a show.

Coin System Issues

Users are frustrated with the coin system, finding it cumbersome to earn coins through ads and tasks, and noting that coins expire quickly. Around 15% of users mention difficulties with earning and maintaining coins, which hinders their viewing experience. "The coin system is a hassle, with ads not always available and coins expiring too soon."

The coin system is a hassle, with ads not always available and coins expiring too soon.

Mandatory Payments

Some users are annoyed by the requirement to make payments to continue watching shows, which interrupts their viewing experience. Approximately 5% of users express frustration over being forced to pay to continue enjoying content. "The app forces you to pay to watch the whole show, which is very annoying."

The app forces you to pay to watch the whole show, which is very annoying.

Ad Annoyance

A portion of users dislike the frequent ads and the need to engage with them to earn coins, which disrupts their enjoyment of the app. About 8% of users find the ads intrusive and a barrier to seamless viewing. "I hate the ads and having to buy more coins just to watch another short."

I hate the ads and having to buy more coins just to watch another short.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

JoyReels

JoyReels receives praise for its diverse and engaging short dramas, with many users expressing addiction to the content. However, there are complaints about the coin-based subscription model, which some find misleading and frustrating.

#2 RUNNER UP

TikTok Shows

TikTok Shows is highly appreciated for its vast selection of entertaining content and user-friendly interface. Users enjoy the variety and accessibility of shows, although some express dissatisfaction with occasional technical glitches.

#3 Straggler

Snap Originals

Snap Originals is favored for its unique and creative content, with users enjoying the innovative storytelling. However, some users report issues with app functionality and occasional content access problems.

Nuggets

Major Highlights of the Week

Coin Expiry

Coins earned through ads expire after a few days, preventing users from accumulating them for future use. This limitation frustrates users who prefer to save coins for later viewing.

The coins you earn also expire after a few days, so you can’t bank them.

Ad Experience

Users attempting to watch ads for coins are redirected to unrelated content like articles and pictures, making the process cumbersome. This deters users from engaging with the ad-based coin earning system.

I try to watch ads to get coins and the ads are not available, it routes you to read articles and tap pictures.

Mandatory Topping

The app requires users to 'top up' to continue watching, which is perceived as intrusive and forces unwanted spending. Users express a desire for this feature to be optional.

I was just enjoying my show until this top is thing came up, and it says we have to top you, but I don’t feel like spending any money.

Escalating Costs

The cost of watching episodes escalates quickly, making the app prohibitively expensive over time. Users are shocked by the steep prices required to access full content.

It's a steep $40 just to watch 34 episodes, which is only half of the content.

Coin Dependency

The necessity to purchase or earn coins to access content is a recurring frustration, detracting from the overall user experience. Users find the coin system burdensome and wish for a more straightforward access model.

Hate that you have to have coins, but good shows nonetheless.

Limited Coin Offers

The app's coin offers are insufficient, compelling users to buy more coins than anticipated. This inadequacy in coin packages leads to disappointment and dissatisfaction.

This app makes it where you need to buy more coins than they offer in their weekly or monthly offers.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Coin Expiry

Coins earned through ads expire after a few days, preventing users from accumulating them for future use. This limitation frustrates users who prefer to save coins for later viewing.

Ad Experience

Mandatory Topping

The app requires users to 'top up' to continue watching, which is perceived as intrusive and forces unwanted spending. Users express a desire for this feature to be optional.

Escalating Costs

The cost of watching episodes escalates quickly, making the app prohibitively expensive over time. Users are shocked by the steep prices required to access full content.

Coin Dependency

Limited Coin Offers

The app's coin offers are insufficient, compelling users to buy more coins than anticipated. This inadequacy in coin packages leads to disappointment and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The episodes are expensive. I try to watch ads to get coins and the ads are not available, it routes you to read articles and tap pictures. Too much of a hassle. The coins you earn also expire after a few days, so you can’t bank them. The dramas on this app are available on better apps.

xala23

Week of April 7th, 2025

I was just enjoying my show until this top-up thing came up, and it says we have to top you, but I don’t feel like spending any money so I think you should make it optional for if we want to top you or not, this top thing is also very annoying and it won’t let you watch your show until we top you.

Pls make it optional

Week of April 7th, 2025

Beware! This app is outrageously expensive! Initially, the episodes seem reasonably priced, but the costs escalate quickly. It's a steep $40 just to watch 34 episodes, which is only half of the content. You can expect to spend at least another $50 as prices continue to rise. It’s best to steer clear of this app entirely—don’t even consider starting a show. There are plenty of other apps out there that are just as good for a fraction of the price. Choose wisely!

FergieFerg53

Week of April 7th, 2025

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The quotes of the week

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User Experience Report

JoyReels

Top Insights This Week

High Cost

Coin System Issues

Mandatory Payments

Ad Annoyance

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts