Vagaro

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Vagaro

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Vagaro's key feedback

1

Glitchy System

A significant number of users, approximately 10%, report that the app is glitchy and inconsistent, leading to issues like incorrect scheduling and data transfer problems. This affects businesses with multiple employees, causing revenue loss and operational headaches.

Switching to Vagaro has been a nightmare with glitches causing double bookings and incorrect pricing.

2

Review Limitations

Around 5% of users are frustrated by the inability to leave reviews for services booked for family members, as the app restricts reviews to the account holder only. This limitation prevents users from sharing feedback on services they booked for others.

I can't leave a review for my son's haircut because the app only allows reviews for services I personally received.

3

Poor Search Functionality

Approximately 7% of users find the search functionality cumbersome, as it requires manual location entry and lacks intuitive business search capabilities. This makes it difficult for users to find specific businesses or services efficiently.

Searching for businesses is a pain because I have to manually enter locations and can't easily find specific services.

4

Privacy Concerns

About 3% of users express concerns over privacy, as the app lacks options to keep contact information private or set preferred contact methods. This makes users feel that the app is outdated and not user-friendly.

There's no way to keep my contact information private or choose how I want to be contacted, which feels behind the times.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vagaro
Vagaro receives mixed feedback. Many users appreciate its convenience for booking and managing appointments, praising its user-friendly interface and helpful reminders. However, some users report issues with glitches, data transfer problems, and poor customer service, particularly for larger businesses.

#2 RUNNER UP

Fresha
Fresha is generally well-received for its ease of use and convenience in booking appointments. Users appreciate the variety of services available and the ability to manage appointments easily. However, some users experience issues with rescheduling and customer support, which can be frustrating.

#3 Straggler

Booksy
Booksy is praised for its simplicity and effectiveness in booking appointments, with many users finding it easy to use. However, there are significant complaints about customer service, particularly regarding cancellation fees and the inability to contact support, which detracts from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Vagaro
#1 Users Choice
Vagaro receives mixed feedback. Many users appreciate its convenience for booking and managing appointments, praising its user-friendly interface and helpful reminders. However, some users report issues with glitches, data transfer problems, and poor customer service, particularly for larger businesses.
Fresha
#2 Runner-up
Fresha is generally well-received for its ease of use and convenience in booking appointments. Users appreciate the variety of services available and the ability to manage appointments easily. However, some users experience issues with rescheduling and customer support, which can be frustrating.
Booksy
#3 Straggler
Booksy is praised for its simplicity and effectiveness in booking appointments, with many users finding it easy to use. However, there are significant complaints about customer service, particularly regarding cancellation fees and the inability to contact support, which detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

Family Booking Limitation
The app restricts users from leaving reviews for services booked for family members, causing frustration for those who manage appointments for others. This limitation is perceived as a bug, especially when the family member lacks their own contact information.
I booked a haircut for my son but can't leave a review because the appointment wasn't for me.
Privacy Concerns
Users are unable to keep their contact information private or choose a preferred contact method, which is seen as outdated and lacking in customization. This limitation affects user trust and satisfaction with the app's privacy features.
There's no way to keep my contact info private or set a contact method, which feels behind the times.
Glitchy Data Transfer
Businesses experience significant issues with data transfer, including incorrect appointment durations, double bookings, and pricing errors, leading to revenue loss and customer dissatisfaction. The import process is lengthy and error-prone, damaging business credibility.
Switching to Vagaro was a nightmare with glitches in data transfer causing revenue loss and customer trust issues.
Search Functionality Issues
The app's search functionality is cumbersome, requiring users to input location details inappropriately and making it difficult to find specific businesses. This inefficiency frustrates users and detracts from the app's usability.
Searching for businesses is a pain; I have to type the location where a business name should go.
UI and Update Problems
Recent updates have degraded the app's user interface, making it less intuitive and prioritizing distant locations over nearby options. These changes have led to user dissatisfaction and a perception of declining app quality.
The latest update messed up the app, showing locations hours away instead of nearby options.
Payment and Account Issues
Users face challenges with payment processing and account management, including difficulties in splitting payments and canceling accounts due to unresolved invoices. These issues result in prolonged support interactions without resolution.
I can't cancel my account due to unresolved invoices, despite spending hours with support.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Family Booking Limitation
The app restricts users from leaving reviews for services booked for family members, causing frustration for those who manage appointments for others. This limitation is perceived as a bug, especially when the family member lacks their own contact information.
Privacy Concerns
Users are unable to keep their contact information private or choose a preferred contact method, which is seen as outdated and lacking in customization. This limitation affects user trust and satisfaction with the app's privacy features.
Glitchy Data Transfer
Businesses experience significant issues with data transfer, including incorrect appointment durations, double bookings, and pricing errors, leading to revenue loss and customer dissatisfaction. The import process is lengthy and error-prone, damaging business credibility.
Search Functionality Issues
The app's search functionality is cumbersome, requiring users to input location details inappropriately and making it difficult to find specific businesses. This inefficiency frustrates users and detracts from the app's usability.
UI and Update Problems
Recent updates have degraded the app's user interface, making it less intuitive and prioritizing distant locations over nearby options. These changes have led to user dissatisfaction and a perception of declining app quality.
Payment and Account Issues
Users face challenges with payment processing and account management, including difficulties in splitting payments and canceling accounts due to unresolved invoices. These issues result in prolonged support interactions without resolution.

Quotes of the week

Hear from some of the most impactful users to drive changes

I booked an appointment for my kid's haircut through the app and wanted to give a review, but it doesn't allow me since the visit wasn't for me. If I book a service for a family member, I should be able to review it.
SolveThisNeedUpdate
Week of April 9th, 2025
The app is not well thought out and is very inconsistent. It's super glitchy and can't schedule appointments correctly, even though I have a monthly unlimited membership. Use MindBody instead.
Pilates Dude
Week of April 9th, 2025
The newest update messed up the whole app. It’s a shame it was a good app. RIP
Oyente345677
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I booked an appointment for my kid's haircut through the app and wanted to give a review, but it doesn't allow me since the visit wasn't for me. If I book a service for a family member, I should be able to review it.
Candice Wu
App Store
The app is not well thought out and is very inconsistent. It's super glitchy and can't schedule appointments correctly, even though I have a monthly unlimited membership. Use MindBody instead.
Kelly Williams
Google Play
The newest update messed up the whole app. It’s a shame it was a good app. RIP
Koray Okumus
Google Play

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