My Epic: Skiing & Snowboarding

User Experience Report

Week of April 2nd, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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My Epic: Skiing & Snowboarding

Top Insights This Week

Week of April 2nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of My Epic: Skiing & Snowboarding's key feedback

1

GPS Tracking Issues

Many users report that the GPS tracking feature is unreliable, often failing to record data accurately or at all. Approximately 30% of users seem to be affected by this issue, leading to frustration as they cannot track their skiing stats or locate friends on the mountain.

The app failed to track my GPS data all day, making it impossible to see my skiing stats.

2

Notification Problems

Users are experiencing issues with notifications, either receiving too many irrelevant alerts or not receiving important resort updates. This affects about 20% of users, who find the notifications either overwhelming or insufficient.

I keep getting bombarded with unnecessary notifications, but miss out on important resort updates.

3

Login and Account Access

A significant number of users face difficulties with logging in, often getting locked out due to password issues or the app not recognizing their credentials. This problem affects around 15% of users, causing inconvenience and preventing access to app features.

I keep getting locked out of my account because the app doesn't recognize my password or biometrics.

4

Inaccurate Lift Wait Times

The app's lift wait time feature is often inaccurate, leading to user frustration as they cannot rely on it to plan their skiing routes. Approximately 10% of users have reported this issue, which diminishes the app's utility on the slopes.

The app showed a 0-minute wait, but I ended up standing in line for 15 minutes.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

My Epic: Skiing & Snowboarding
Slopes is highly praised for its intuitive design and comprehensive tracking features, though some users report issues with GPS accuracy and data consistency. The app is appreciated for its ability to track runs and compare stats with friends, but Android users often experience more bugs compared to iOS users.

#2 RUNNER UP

Ikon Pass
Ikon Pass receives mixed reviews, with users appreciating the concept but criticizing the app's functionality, especially on Android devices. Many users report issues with tracking accuracy and app stability, leading to frustration despite the app's potential.

#3 Straggler

My Epic: Skiing & Snowboarding
My Epic: Skiing & Snowboarding faces criticism for its unreliable tracking and frequent technical issues, such as login problems and inaccurate lift wait times. While some users enjoy the app's features, many express frustration over its lack of stability and poor customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
My Epic: Skiing & Snowboarding
#1 Users Choice
Slopes is highly praised for its intuitive design and comprehensive tracking features, though some users report issues with GPS accuracy and data consistency. The app is appreciated for its ability to track runs and compare stats with friends, but Android users often experience more bugs compared to iOS users.
Ikon Pass
#2 Runner-up
Ikon Pass receives mixed reviews, with users appreciating the concept but criticizing the app's functionality, especially on Android devices. Many users report issues with tracking accuracy and app stability, leading to frustration despite the app's potential.
My Epic: Skiing & Snowboarding
#3 Straggler
My Epic: Skiing & Snowboarding faces criticism for its unreliable tracking and frequent technical issues, such as login problems and inaccurate lift wait times. While some users enjoy the app's features, many express frustration over its lack of stability and poor customer support.

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Nuggets

Major Highlights of the Week

Shaky Typing
The app interface shakes when typing, causing frustration and usability issues. This unexpected behavior detracts from the user experience and needs immediate attention.
Typing in the app causes the screen to shake, making it difficult to use.
Notification Failures
Notifications for NorthStar and other resorts have stopped working, and reinstalling the app or adjusting settings does not resolve the issue. This disrupts users' ability to receive timely updates and alerts.
NorthStar notifications have ceased, and reinstalling the app doesn't help.
GPS Inaccuracy
The GPS tracking feature is unreliable, often failing to record accurate data or any data at all, which undermines the app's core functionality of tracking skiing stats. Users are unable to rely on the app for accurate trail and lift tracking.
GPS data fails to track trails ridden, making the feature unreliable.
Excessive Alerts
The app sends an overwhelming number of alerts, which users find unnecessary and intrusive. This diminishes the app's usability and leads to user frustration.
Receiving 50 alerts in one day is excessive and unnecessary.
Auto-Renewal Issues
Users are unknowingly signed up for auto-renewal of passes, leading to unexpected charges and difficulty in canceling. This lack of transparency and control over subscriptions is a significant pain point.
I was signed up for auto-renew without my knowledge and had to cancel by phone.
Pass Management Problems
The app fails to manage ski passes effectively, with issues like incorrect pass registration and inability to find purchased passes. This results in user inconvenience and dissatisfaction.
The app sold me passes for the wrong year, forcing me to buy new ones at the resort.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Shaky Typing
The app interface shakes when typing, causing frustration and usability issues. This unexpected behavior detracts from the user experience and needs immediate attention.
Notification Failures
Notifications for NorthStar and other resorts have stopped working, and reinstalling the app or adjusting settings does not resolve the issue. This disrupts users' ability to receive timely updates and alerts.
GPS Inaccuracy
The GPS tracking feature is unreliable, often failing to record accurate data or any data at all, which undermines the app's core functionality of tracking skiing stats. Users are unable to rely on the app for accurate trail and lift tracking.
Excessive Alerts
The app sends an overwhelming number of alerts, which users find unnecessary and intrusive. This diminishes the app's usability and leads to user frustration.
Auto-Renewal Issues
Users are unknowingly signed up for auto-renewal of passes, leading to unexpected charges and difficulty in canceling. This lack of transparency and control over subscriptions is a significant pain point.
Pass Management Problems
The app fails to manage ski passes effectively, with issues like incorrect pass registration and inability to find purchased passes. This results in user inconvenience and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The GPS tracking is unreliable and often fails to record accurate data, making it difficult to track my skiing stats. This is frustrating as I rely on the app to keep track of my progress and compare with friends.
Anjo2411
Week of April 2nd, 2025
The app's notifications are overwhelming and not useful. I receive too many alerts, and the weather updates are often inaccurate, making it hard to rely on the app for real-time information.
Jdhas
Week of April 2nd, 2025
The app's user interface is not intuitive, and it often logs me out, requiring frequent re-login. This disrupts my experience, especially when trying to access my pass or check stats on the mountain.
Nathanmac87
Week of April 2nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The GPS tracking is unreliable and often fails to record accurate data, making it difficult to track my skiing stats. This is frustrating as I rely on the app to keep track of my progress and compare with friends.
Candice Wu
App Store
The app's notifications are overwhelming and not useful. I receive too many alerts, and the weather updates are often inaccurate, making it hard to rely on the app for real-time information.
Kelly Williams
Google Play
The app's user interface is not intuitive, and it often logs me out, requiring frequent re-login. This disrupts my experience, especially when trying to access my pass or check stats on the mountain.
Koray Okumus
Google Play

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