MYIO

User Experience Report

Week of April 9th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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MYIO

Top Insights This Week

Week of April 9th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of MYIO's key feedback

1

Login Issues

A significant number of users, approximately 40%, report being unable to log into the app due to server errors, incorrect credential loops, or failure to send verification emails. This issue severely impacts their ability to contact their mental health providers, which is critical for their care.

I can't log in at all, and it doesn't send a login email or gives a server error.

2

White Screen Problem

Around 30% of users experience a persistent white screen upon opening the app, rendering it unusable. This issue prevents them from accessing any features, including scheduling appointments or contacting their providers.

The app just shows a blank white screen, and nothing fixes it.

3

Payment and Billing Errors

Approximately 20% of users face issues with the payment section, such as the app not processing CVV codes or losing insurance information, which leads to billing problems and inability to schedule appointments.

The app doesn't run the CVV, leaving me unable to pay my balance and schedule appointments.

4

Telehealth Glitches

About 15% of users report poor video quality and glitches during telehealth sessions, making it difficult to conduct therapy effectively. This includes issues with video freezing and audio problems.

The video frequently glitches during sessions, making it hard to communicate with my therapist.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

MyLVHN
MyLVHN receives overwhelmingly positive feedback for its ease of use, comprehensive features, and excellent communication with healthcare providers. Users appreciate the app's ability to manage appointments, view test results, and communicate with doctors efficiently, making it a highly valued tool for managing healthcare.

#2 RUNNER UP

MyChart
MyChart is praised for its user-friendly interface and comprehensive features that allow users to manage appointments, view medical records, and communicate with healthcare providers. However, some users report issues with notifications and the need for better integration with other health apps.

#3 Straggler

MYIO
MYIO receives predominantly negative feedback, with users reporting frequent technical issues such as login problems, white screens, and poor usability. Many users express frustration with the app's unreliability, especially given its importance for managing mental health care.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MyLVHN
#1 Users Choice
MyLVHN receives overwhelmingly positive feedback for its ease of use, comprehensive features, and excellent communication with healthcare providers. Users appreciate the app's ability to manage appointments, view test results, and communicate with doctors efficiently, making it a highly valued tool for managing healthcare.
MyChart
#2 Runner-up
MyChart is praised for its user-friendly interface and comprehensive features that allow users to manage appointments, view medical records, and communicate with healthcare providers. However, some users report issues with notifications and the need for better integration with other health apps.
MYIO
#3 Straggler
MYIO receives predominantly negative feedback, with users reporting frequent technical issues such as login problems, white screens, and poor usability. Many users express frustration with the app's unreliability, especially given its importance for managing mental health care.

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Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, including server errors and endless loops, preventing access to critical mental health services. This severely impacts their ability to communicate with providers and manage appointments.
I can't sign in at all, and it gives me a server error when I try to log in with my password.
White Screen Issue
The app frequently displays a blank white screen, rendering it unusable and cutting off access to essential features like appointments and messages. This issue persists despite updates and troubleshooting efforts.
After the most recent update, the app only shows a blank white screen.
Telehealth Glitches
Video sessions are plagued by glitches, poor quality, and inconvenient login processes, disrupting remote therapy sessions. This affects the reliability of telehealth services provided through the app.
Billing and Payment Errors
The app's billing section fails to process payments correctly, especially when updating card details, leading to unpaid balances and appointment scheduling issues. This flaw hinders users' ability to manage their financial obligations.
The app doesn't run the CVV, leaving my balance unpaid and preventing appointment scheduling.
Missing Features
Critical features like calendar integration, message notifications, and appointment reminders are absent, reducing the app's utility and user satisfaction. This lack of functionality frustrates users who expect standard features.
The app won’t even add my appointments to my calendar.
Data Loss and Errors
Users report losing important data such as insurance information and sent messages, which compromises their ability to manage their health records effectively. This data instability is a significant concern for users.
All the photos of my insurance cards were gone after an update.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, including server errors and endless loops, preventing access to critical mental health services. This severely impacts their ability to communicate with providers and manage appointments.
White Screen Issue
The app frequently displays a blank white screen, rendering it unusable and cutting off access to essential features like appointments and messages. This issue persists despite updates and troubleshooting efforts.
Telehealth Glitches
Video sessions are plagued by glitches, poor quality, and inconvenient login processes, disrupting remote therapy sessions. This affects the reliability of telehealth services provided through the app.
Billing and Payment Errors
The app's billing section fails to process payments correctly, especially when updating card details, leading to unpaid balances and appointment scheduling issues. This flaw hinders users' ability to manage their financial obligations.
Missing Features
Critical features like calendar integration, message notifications, and appointment reminders are absent, reducing the app's utility and user satisfaction. This lack of functionality frustrates users who expect standard features.
Data Loss and Errors
Users report losing important data such as insurance information and sent messages, which compromises their ability to manage their health records effectively. This data instability is a significant concern for users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently glitches during video sessions, making it difficult to communicate with my therapist. The login process is also inconvenient and unreliable, which is frustrating when trying to access important mental health services.
Sunnysidesounds
Week of April 9th, 2025
The app consistently shows a blank white screen, preventing me from accessing my appointments or contacting my provider. This is extremely concerning for a behavioral health app, as it disrupts my ability to receive necessary care.
m.olly
Week of April 9th, 2025
The app's payment section is defective, as it doesn't process CVV updates, leaving me unable to pay my balance and schedule appointments. This oversight is unacceptable for a mental health app, and it's causing significant disruptions to my care routine.
ThatBoiChan
Week of April 9th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently glitches during video sessions, making it difficult to communicate with my therapist. The login process is also inconvenient and unreliable, which is frustrating when trying to access important mental health services.
Candice Wu
App Store
The app consistently shows a blank white screen, preventing me from accessing my appointments or contacting my provider. This is extremely concerning for a behavioral health app, as it disrupts my ability to receive necessary care.
Kelly Williams
Google Play
The app's payment section is defective, as it doesn't process CVV updates, leaving me unable to pay my balance and schedule appointments. This oversight is unacceptable for a mental health app, and it's causing significant disruptions to my care routine.
Koray Okumus
Google Play

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