A significant number of users, approximately 20%, report difficulties in obtaining refunds for items that do not match descriptions or are defective, leading to frustration and distrust in the platform's refund policy.

I was denied a refund for shoes that arrived in poor condition, despite being promised one if the item didn't match the description.

Around 15% of users are dissatisfied with the high fees imposed on both buyers and sellers, which they feel are excessive and reduce the overall value of transactions on the platform.

The app charges a 13% fee to sellers and up to 25% to buyers, making it hard to justify the high costs.

Approximately 25% of users express frustration with the slow and unhelpful customer service, which often fails to resolve issues in a timely manner, leaving users feeling unsupported.

Customer service is extremely slow to respond and unhelpful, making it difficult to resolve any issues.

About 10% of users have concerns about the authentication process, reporting that items are often misrepresented or counterfeit, and the platform's verification does not seem reliable.

I received a counterfeit item despite paying for authentication, and the platform refused to issue a refund.